Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/03 - White
Average customer rating
4.4
(3,031 Reviews)
Rating breakdown 3,031 reviews
5 Stars
2,057
4 Stars
520
3 Stars
199
2 Stars
123
1 Star
132
88%of customers recommend this product.
(
2,191 out of
2,501)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/03 - White
Customer Rating
1
Poor Quality - Breaks in 2 Years. NOT WORTH THE $
on December 23, 2025
Posted by: Mike112753
Gender:Male
These product are great until they decide to last only 2 years and then break. There is apparently a problem with a screw becoming loose, and that causes the vibration to completely break. I've had 2 that both have broken right after the 2 year mark... funny enough that their "warranty" lasts 2 years. I'd recommend going OralB given I have a couple family members that have had their OralB brushes for 10+ years.
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, December 25, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: budzjack
Verified Purchase:Yes
[This review was collected as part of a promotion.] Timing and pressure are fine. It is a little hard to get the proper motion on the back of the teeth as the brush moves side to side and usually with toothbrush I do up and down movement. Battery life is good and recharging is good.
Written by a customer while visiting philips.com
Posted by: SantaClause
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my 4th 4100 Series toothbrush since each of the first three had batteries that stopped charging or working. I am really hoping that this one lasts longer than 10 months. I enjoy the toothbrush but just want it to last.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Jacamo
Verified Purchase:Yes
[This review was collected as part of a promotion.] It actually doesn’t work consistently. Sometimes it only has very light.vibration and usually increases while I am brushing. I’d like a replacement.
No, I would not recommend this to a friend.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, December 19, 2025
Hello!
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Coffeetoday1
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like the quality of the one I had from 10 years ago better. The handle is really small and hard to hold on to. It is super light It doesn’t feel very substantial.
Written by a customer while visiting philips.com
Posted by: Dj Dad
Verified Purchase:Yes
[This review was collected as part of a promotion.] Replaced an old Sonicate tooth brush. New one is lighter. Stays charged way longer. Does a
Good Job on my teeth. Affordable price. Win win!
Good Job on my teeth. Affordable price. Win win!
Written by a customer while visiting philips.com
Customer Rating
2
Don't waste your money
on December 13, 2025
Posted by: Gsmomx2
Gender:Female
Bought a sonicare 4100 three weeks ago and was disappointed. Not as strong as they used to be. Plus was offered a free brush head inside the box by registering. Did the registration to be told they no longer offer that. This was just purchased. They did it just to get your info. Very disappointed
No, I would not recommend this to a friend.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, December 14, 2025
Hello!
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Makes keeping your teeth sparkling clean, easy.
on December 12, 2025
Posted by: Sing2
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really like my Sonic toothbrush! It makes my teeth shine and does a good job messaging my gums. It is the second battery powered toothbrush I have owned. My other one lasted over 15 years.
I would recommend this to a friend!
Written by a customer while visiting philips.com