[This review was collected as part of a promotion.] The brush head is small hard to brush teeth. Also, toothpaste gets on the handle. I think I liked the old model I had a little better.
[This review was collected as part of a promotion.] This was a replacement for my older Phillips electric toothbrush. Love the product and the ease of use and charging it.
[This review was collected as part of a promotion.] I owned one 14 years ago; battery died, literally disintegrated less than 2 years after purchase. Decided to try again and loving it as much as my first; just hope it lasts longer. Also, it's a bit noisier than I remember.
[This review was collected as part of a promotion.] It is not even close to my Sonicare Series 5 toothbrush I had for years. It still worked, but I couldn't find the replacement heads anymore; thus, I had to purchase a new toothbrush. Very disappointed.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, July 10, 2026
Hello!
We are sorry to hear about your experience and thank you for bringing this to our attention. We would like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare. Your questions and concerns are important to us, and we are here to help. We hope to speak to you soon!
[This review was collected as part of a promotion.] Great toothbrush. I notice that when I go for cleanings the hygienist doesn't have to clean as much as when I had a manual toothbrush.
[This review was collected as part of a promotion.] This my 3rd Phillips electric toothbrush. over the years, each one has gotten better and better. I would gladly recommend this product to anyone.
[This review was collected as part of a promotion.] This is my 3rd sonicare toothbrush. They all do a good job of brushing. There are 2 reasons I took away a star from this one. 1- it's narrower making it more difficult to stand on the counter. 2- the 30 second signals during brushing do not seem as strong in intensity nor volume as in past models.