I have a bad next and have bought lots of pillows hoping for the right fit. This pillow is perfect. It is right no matter what sleep position I choose it works. And the cooling feels wonderful. They are very heavy pillows, they stay in place and are definitely not for pillow fighting but I recommend them 100%.
So I notice that if I stay in the same spot for a while the cooling goes away. But if you move around the cooling is there. It has been better for my neck I just wish it would stay a little cooler throughout the night. I would still get these pillows just for the comfort.
The pillow is heavy ( for a pillow), a nice weight to it. It definitely has a cooling effect and keeps it’s shape while being soft enough to be comfortable. It provides great support and does not flatten under your head. My only complaint is that there was a very noticeable chemical smell to the pillow that lasted several days. Airing it out would be very helpful before using.
I am a side and front/side sleeper. Even when I am on my back before bed, reading, this pillow has support and cooling. I haven't had to try to "flip to the cool side" and my neck and spine are so much happier.