Customer reviews from Tempur World, LLC
Tempur-Pedic - TEMPUR-Cloud Adjustable + Cooling Pillow, Queen - 2-Pack - White
Average customer rating
3.2
(146 Reviews)
Rating breakdown 146 reviews
5 Stars
58
4 Stars
13
3 Stars
19
2 Stars
15
1 Star
41
53%of customers recommend this product.
(
78 out of
146)
Customer Reviews for Tempur-Pedic - TEMPUR-Cloud Adjustable + Cooling Pillow, Queen - 2-Pack - White
Customer Rating
2
Lying My Head On Lumps Is Not My Thing
on January 10, 2026
Posted by: Unhappy Head Rester
from Myrtle Beach, SC
I was so disappointed in this pillow with such a famous brand. The pillow is uncomfortably lumpy even when adjusting loft. Learned my lesson on purchasing something online that you can't try ahead of time and can't be returned. What a waste of $. Will purchase pillows in local stores only from now on.
No, I would not recommend this to a friend.
Written by a customer while visiting Tempur World, LLC
Customer Rating
5
Great buy
on January 9, 2026
Posted by: Sony
from Pennsylvania
I really love the way this pillow cradles my head and neck. I also love that when I get up and lay back down the pillow isn't stuck in a flat position. It fluffs right back up.
I would recommend this to a friend!
Written by a customer while visiting Tempur World, LLC
Customer Rating
2
Not great.
on January 8, 2026
Posted by: JJ
from Michigan
We have been using them for over a week now. We found the pillows go flat very quickly through the night and become uncomfortable. They don't hold their shape at all. Not for us.
No, I would not recommend this to a friend.
Written by a customer while visiting Tempur World, LLC
Customer Rating
1
Poor quality
on January 7, 2026
Posted by: Unhappy customer
from Rochester WA
The pillow itself is nothing special, just a stuffed pillow that could use more filling, it’s initially cool then after a couple of minutes it’s not cool anymore, let along the rest of the night. I still get woke up because I’m sweating, I have a fan blowing on me and keep my room at 66 degrees.
No, I would not recommend this to a friend.
Written by a customer while visiting Tempur World, LLC
Customer Rating
1
Horrible pillows
on January 6, 2026
Posted by: Not a happy sleeper
from Gilbert, Arizona
I purchased two of the TEMPUR-Cloud® Adjustable Pillows and they absolutely have no support, they are not filled with a lot of material to provide comfort. It’s basically like I’m sleeping with just pillowcases full of some stuffing. Have not had a good night sleep with them at all. Tempur-pedic will not let me return them or exchange them. I am not getting my moneys worth at all. Very disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting Tempur World, LLC
Customer Rating
1
Don’t buy this
on January 6, 2026
Posted by: Whatever
from United States
Pillow is lumpy and uncomfortable to use. I’d return it if tempur pedic allowed it. Honestly very disappointed. The pair will live in my closet I suppose
No, I would not recommend this to a friend.
Written by a customer while visiting Tempur World, LLC
Customer Rating
1
Flat pillows
on January 6, 2026
Posted by: Sleepless
from IL
If you love lossing sleep and enjoy neck and sholder pain buy this pillow. Otherwise stay away. My wife and I are both side sleepers and we bought 2 of these pillows since they are marketed for side sleepers. These pillows are far too flat. We both experienced neck and shoulder pain after using this pillow. We have both gone back to our old pillows. My wife contacted the company to return them for a refund, but tempur-pedic is a "zero waste company" and will not accept a return for this wrongfully marketed product. If you enjoy a good night's sleep look elsewhere for a pillow.
No, I would not recommend this to a friend.
Written by a customer while visiting Tempur World, LLC
Customer Rating
5
Surprisingly comfortable!
on January 5, 2026
Posted by: The smiling sleeper
from OK
With my neck issues I’m reluctant of any new pillow, but this one was comfortable right out of the box. No break in time or getting use too.
I would recommend this to a friend!
Written by a customer while visiting Tempur World, LLC