Customer Reviews for Tempur-Pedic - TEMPUR-Cloud Adjustable Pillow, Queen - 2-Pack - White
Customer Rating
1
No refunds!!
on April 9, 2026
Posted by: D
from Nj
In today’s world, online purchases with no refunds is unacceptable. This pillow includes little sponges that presses on my face. The website doesn’t mention anything about no refund policy before or while buying. A well known brand like this shouldn’t be tricking customers with these little games. DO NOT BUY IF YOU DIDN’T TRY IN THE STORE!
The pillow feels just right. Not too firm, not too soft. But not for long. It doesn’t have enough stuffing. The stuffing ends up shifting around the pillow so your head ends up flat. You have to adjust and fluff the pillow throughout the night.
I like less foam in a pillow so this works great, Intook a little out every night , slept on it then took more out every night until it was exactly where it worked for me. I then put the remaining shredded foam in a zippered pillow protector and made another pillow to my comfort level. So I ended up with two comfortable pillows for the price of one!
It is difficult to get the pillow to stay where you want it to. It depresses when I lay my head on it and does not provide support. When I put my head on it, all the support goes off in another direction. I wind up having to double up the thickness to get the proper support. I would not buy this pillow again.
The removable fill allowed me to adjust the pillow's height and shape to one that works for me and I have been sleeping well on it. The pillow's only downsides are that the remaining fill is a bit lumpy and one side of the pillow case has "pilled" slightly after its first wash.