I have slept on this pillow for over 12 years. My husband uses one now as well. I have a bulging disk problem in my neck due to a car accident years ago when I was rear-ended. This pillow has really helped me with my neck and I no longer wake up with a sore neck.
Pros: Comfortable, Durable, Good Support, Holds Shape
I wanted to love this pillow, but the chemical smell was overpowering. I aired it out for a week -- outdoors -- and put a protective cover as well as a pillowcase on it, but I still couldn't keep my head on it for five minutes because of the smell. I'm not particularly sensitive to chemical odors, but this didn't work for me. And of course I couldn't return a pillow. Expensive lesson.
This pillow is hard as a brick, and after 30 seconds, my neck couldn't handle the pressure, no matter if I used the high end of the curve or the low end.
Cons: Overpriced, Ridiculous No-Return Policy, Too Hard
I have been using this product a while and it's the only one that gave me relief from neck pain. I have no complaints except it would have been great if it came with a custom pillow cover as regular ones don't fit this pillow.
Pros: Comfortable, Durable, Good Support, Holds Shape, Soft Feel