Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip3 5G 128GB (Unlocked) - Lavender
Average customer rating
3.9
(394 Reviews)
Rating breakdown 394 reviews
5 Stars
172
4 Stars
114
3 Stars
42
2 Stars
26
1 Star
40
54%of customers recommend this product.
(
76 out of
142)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip3 5G 128GB (Unlocked) - Lavender
Customer Rating
1
Terrible
on March 23, 2022
Posted by: adamg
from southampton, ny
Expertise:Intermediate
I thought this phone would be amazing, I amazed at how terrible it is. The only redeeming quality it has, is that it will fit in your front pocket.
The battery life is short lived, gets hot, it drops and won't hold volumes. Sounds are sporadic where some days there is a ring tone. The next day silent, resulting in missed calls. Screen goes black and shuts down when you pause for a couple of seconds. Typing on the keyboard has a mind of its own, I can't recognize many times what some spelling mistakes this creates. Absolutely a waste of money, for the price. This should be a technology miracle. Instead it's a nightmare
The battery life is short lived, gets hot, it drops and won't hold volumes. Sounds are sporadic where some days there is a ring tone. The next day silent, resulting in missed calls. Screen goes black and shuts down when you pause for a couple of seconds. Typing on the keyboard has a mind of its own, I can't recognize many times what some spelling mistakes this creates. Absolutely a waste of money, for the price. This should be a technology miracle. Instead it's a nightmare
Written by a customer while visiting Samsung US
Customer Rating
4
Really Great Folding Phone
on March 22, 2022
Posted by: Goldenlover
from SW FL
Expertise:Expert
I have had my Flip 3 for several months and I love it. I love everything about it except the seam in middle and battery life. If Samsung can get ride of the seam it would be excellent phone. Its light, and so portable compared the brick S21 Ultra I had. The phone is also very light and fits into any pocket. The Samsung case with the ring is as great as the phone. That ring come in so handy. Phone has quick response and good sound quality. Great job Samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Mobile Screen balnk in 2 months use and not
on March 16, 2022
Posted by: gopi
from mi
Expertise:Beginner
Hi , Everyone this is worst mobile...the screen black after two months
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 21, 2022
Hi Gopi,
Thank you for letting us know about the status of your Galaxy Z Flip3. We sincerely apologize for the inconvenience this has caused you, as your phone displays only a black screen. I know how worrisome it can be when your device isn't working.
Kindly visit this link to an article for some troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01001470/
Another is to check for any Liquid Damage Indicator:
https://www.samsung.com/us/support/troubleshooting/TSG01001077/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144427366
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Pretty but problematic
on March 10, 2022
Posted by: sabinbc
from Washington, DC
Expertise:Intermediate
I was excited to purchase this phone it is very pretty and sleek. However, the battery life is horrible and it is bow charging slowly saying my phone my is cold. Also the screen now has a crack at the bend from regular use, not being dropped. I worry that I am going to have to get another phone before I have had the phone a year. .
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This Is Great
on March 8, 2022
Posted by: Miltspoon
from Toledo, OH
Expertise:Expert
For us older people, who love Flip Phones, this is a winner. It is a Smartphone with a large screen but folds up like a Flip Phone. It is the best of both worlds. It is a great looking phone and built very well. The display is the best. Well worth the money. Gaming is good too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing screen!
on March 3, 2022
Posted by: LaPrincessa
from Milwaukee, WI
Expertise:Intermediate
I really love my flip phone. It is compact and convenient. I was a bit nervous about the screen but it is really amazing! I have had no problems with it at all and the versatility is great. Everything transferred easily and I was up and running right away. I am so glad I got this phone!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's cons don't outweigh the pros
on February 25, 2022
Posted by: NajK
from West Covina, CA
First things first, the main reason I got this phone was because it flipped open. It's still really cool after having it for a couple of months (The dent in the middle of the main screen is going to be obvious when the light is hitting it a certain way, but when you're holding it you're not going to see it and if you do it's not really noticeable but if you're picky about stuff like that then this probably isn't the best phone for you). It also have face ID, fingerprint ID, and a password/pin/pattern option so the security is nice. And as someone who switched from an iPhone, this phone was relatively easy to set up and customize it to exactly what I wanted. I do still believe that the outer screen is very purposeful, seeing as I usually open my phone to take pictures or to change a song, but if you're someone who goes on their phone a lot- turning it on and off a lot- then this phone might get a tad bit annoying. Also it's difficult to open it with just one hand (it's not impossible, just more difficultly than a phone should require) it will require two hands and it can get a little annoying. I also really love the fact that it can sit up while folded up, it's most useful when I'm watching a video, using the calculator, or on a video call.
Now as for the things I didn't like about it:
1. The battery life- it is god awful. Luckily I'm already someone who carries a portable charger and a laptop with them most of the time outside of my house so I'm able to plug it and I'm fine but at certain times- like going out for the night or going to work for a few hours- this phone will most likely die, or at the very best less than 20%, before you even get back home ESPECIALLY if you use your phone often.
2. Every filter on Tik Tok and some filters on other social media (Snapchat, Instagram, etc.) don't work at all so if you're someone who likes to hop on trends that require the use of a filter this phone isn't for you.
3. I'm not sure if this is just me but there are apps that won't send me notifications. It's a bit annoying because I have to remember to check the app myself to see if I've received any messages but again I wouldn't be surprised if that's just my phone. I've tried installing and uninstalling the apps, restarting my phone etc. but I thought I'd still put it here in case anyone else had the same problem.
4. Like I stated in the first paragraph, it's a real hassle to open up the phone with one hand and it might sound like I'm being nit-picky but it's just something I've grown tired of on this phone.
5. This phone is beyond FRAGILE. I'm not someone that drops their phone and I even dedicated a little baggie to it that I regularly clean since it doesn't have dust-resistance (so your pockets aren't the best place to have this phone). The main screen of the phone is made of plastic (which gives it more ease to fold without cracking in the middle) and because of this soft plastic it dents at the smallest amount of pressure. So if you're someone with nails this isn't the best phone for you and if you're someone who likes having their phone in their pocket (or just anywhere that can have dust, crumbs, etc) then the little pieces of dust, rocks, etc. will end up also leaving dents in the screen. Of course they're not noticeable but when the phone is turned off you can see every little dent. I'm nit-picky about it because I like to have a clean phone.
1. The battery life- it is god awful. Luckily I'm already someone who carries a portable charger and a laptop with them most of the time outside of my house so I'm able to plug it and I'm fine but at certain times- like going out for the night or going to work for a few hours- this phone will most likely die, or at the very best less than 20%, before you even get back home ESPECIALLY if you use your phone often.
2. Every filter on Tik Tok and some filters on other social media (Snapchat, Instagram, etc.) don't work at all so if you're someone who likes to hop on trends that require the use of a filter this phone isn't for you.
3. I'm not sure if this is just me but there are apps that won't send me notifications. It's a bit annoying because I have to remember to check the app myself to see if I've received any messages but again I wouldn't be surprised if that's just my phone. I've tried installing and uninstalling the apps, restarting my phone etc. but I thought I'd still put it here in case anyone else had the same problem.
4. Like I stated in the first paragraph, it's a real hassle to open up the phone with one hand and it might sound like I'm being nit-picky but it's just something I've grown tired of on this phone.
5. This phone is beyond FRAGILE. I'm not someone that drops their phone and I even dedicated a little baggie to it that I regularly clean since it doesn't have dust-resistance (so your pockets aren't the best place to have this phone). The main screen of the phone is made of plastic (which gives it more ease to fold without cracking in the middle) and because of this soft plastic it dents at the smallest amount of pressure. So if you're someone with nails this isn't the best phone for you and if you're someone who likes having their phone in their pocket (or just anywhere that can have dust, crumbs, etc) then the little pieces of dust, rocks, etc. will end up also leaving dents in the screen. Of course they're not noticeable but when the phone is turned off you can see every little dent. I'm nit-picky about it because I like to have a clean phone.
All in all, I was very excited to hear Samsung had updated some of the features on the Z Flip and this flip phone concept is super awesome but they just have a few more kinks to work out and then this phone will be perfect!
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
I'm enjoying the phone, in spite of the issues.
on February 12, 2022
Posted by: Bluepig
from Live Oak, FL
Expertise:Expert
I went from the iPhone 12 Pro Max to the Z Flip 3, and aside from everyone else in the family being on iPhones and losing that connection, I don't miss the Apple eco system, and them owning everything. My biggest positive for the phone is the folded footprint. It is no longer the device that puts my leg to sleep from obstructing my thigh to hip nerves. Another big win is the OS and being able to access my files from the phone, or my PC. The contact manager is now on par with that of Apple. Brave, DuckDuckGo, and Tor run flawlessly on Android, unlike Apple.
My issues after now 5 months of use are the fold in the screen is much more noticable, you can't reduce the image sizes anywhere on the phone (camera or otherwise), I'm having to restart it about every three weeks at this point, as it loses wifi connection, and the antenna is much weaker than that of my wife's iPhone 12 Pro Max. After now being in my pocket for 5 months the hinge grinds and sounds like an old man's knees when bending or standing. Unless there are a number of forward thinking changes to the next version I'll be forced back onto a fixed platform size (which sucks). The fold wrinkle has to go. Several foldables are currently addressing the crease, and at least one (Chinese) has a phone coming out Q2 of this year. Apple is always one generation behind on all tech, they no longer innovate, and by the time they release a foldable anything, it will be four years after the initial Galaxy Foldable. Samsung has now fallen to number 2 when it comes to innovation. Oppo, One Plus, Xiaomi, Hauwai, ZTE and TCL are now the bleeding edge. Oppo Find N and Hauwei Mate X 2 are being release with no crease, much better cameras and user controls.
My issues after now 5 months of use are the fold in the screen is much more noticable, you can't reduce the image sizes anywhere on the phone (camera or otherwise), I'm having to restart it about every three weeks at this point, as it loses wifi connection, and the antenna is much weaker than that of my wife's iPhone 12 Pro Max. After now being in my pocket for 5 months the hinge grinds and sounds like an old man's knees when bending or standing. Unless there are a number of forward thinking changes to the next version I'll be forced back onto a fixed platform size (which sucks). The fold wrinkle has to go. Several foldables are currently addressing the crease, and at least one (Chinese) has a phone coming out Q2 of this year. Apple is always one generation behind on all tech, they no longer innovate, and by the time they release a foldable anything, it will be four years after the initial Galaxy Foldable. Samsung has now fallen to number 2 when it comes to innovation. Oppo, One Plus, Xiaomi, Hauwai, ZTE and TCL are now the bleeding edge. Oppo Find N and Hauwei Mate X 2 are being release with no crease, much better cameras and user controls.
Features
4
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US