Customer reviews from https://www.asus.com
ASUS - Vivobook 18" WUXGA 144Hz IPS Copilot+ AMD Ryzen 7 260 AI Laptop 32GB RAM 1TB SSD - Quiet Blue
Average customer rating
4.2
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
2
4 Stars
2
3 Stars
1
2 Stars
0
1 Star
0
Customer Reviews for ASUS - Vivobook 18" WUXGA 144Hz IPS Copilot+ AMD Ryzen 7 260 AI Laptop 32GB RAM 1TB SSD - Quiet Blue
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
I usually buy higher end computers, such as Dell. The easiness of use of this ASUS surprised me. This laptop ranks with the best i have ever used. I would definitely recommend this product.
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
The design is simple, slick and the screen resolution is great. The slim design makes it very portable, light and easy to carry around. I highly recommend this laptop to anyone.
Written by a customer while visiting https://www.asus.com
Posted by: RobH063
Frequency of use:Daily
Verified Purchase:Yes
The laptop is nice with a large touchpad and the large 18" screen is a big plus. There are a couple of negatives though. First, the black material the laptop is made from shows your fingerprints wherever you touch it. Most importantly, the keyboard is different than any other I've used. There is no "End" key opting instead to have you click the Fn + Right Arrow key to accomplish that task and the numeric keypad layout is different. It has a small enter key at the lower right, the + and - keys are at the top rather than on the right and the Number Lock key is on the top right rather than the top left. the power button is also grouped into this area. None of this is a deal breaker but does take some getting used to . Overall, I'm pleased with my purchase of this laptop but I've only had it a few days.
Written by a customer while visiting https://www.asus.com
Posted by: 13ike
Verified Purchase:Yes
I would like to find a manual to help me fully enjoy my wonderful computer.
Written by a customer while visiting https://www.asus.com
Posted by: Charles lingo
Verified Purchase:Yes
Lots of storage but is slow a downloading and freezing when uploading idems to email
Response from https://www.asus.comBy CLM, April 13, 2026
Dear Charles Lingo,
Thank you for your feedback.
We do understand your disappointment with the laptop and the inconvenience this may have caused if you are experiencing speed or performance issue while downloading or uploading files. To resolve this, check if Windows, drivers and BIOS are up to date. Updates for the laptop are posted at: https://www.asus.com/laptops/for-home/vivobook/asus-vivobook-18-m1807/helpdesk_download?model2Name=M1807HA. Additionally, while accessing web applications, ensure the laptop has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the unit always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the device, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your feedback.
We do understand your disappointment with the laptop and the inconvenience this may have caused if you are experiencing speed or performance issue while downloading or uploading files. To resolve this, check if Windows, drivers and BIOS are up to date. Updates for the laptop are posted at: https://www.asus.com/laptops/for-home/vivobook/asus-vivobook-18-m1807/helpdesk_download?model2Name=M1807HA. Additionally, while accessing web applications, ensure the laptop has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the unit always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the device, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com