Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Silverblue
Average customer rating
4.8
(29,646 Reviews)
Rating breakdown 29,646 reviews
5 Stars
25,391
4 Stars
3,331
3 Stars
576
2 Stars
163
1 Star
185
86%of customers recommend this product.
(
1,137 out of
1,327)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Silverblue
Posted by: Anonymous
from Tallahassee, Fl.
Expertise:Intermediate
Verified Purchase:Yes
Trading up from a Note 8, I had no idea how far things have progressed. Speed, display, sound, all are advanced. It's a superior product to my neighbor's brand new "other" brand. They are envious.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, January 8, 2026
Hi there Chuck Browning, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are finding this device to be so enhanced from your previous device, and that every thing feels so superior in performance. We have shared a link to the Samsung Support Team to assist you further if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Mr JnBa
from Saint Lucia
Expertise:Intermediate
Verified Purchase:Yes
Great device, smooth interface. Only downside is the S pen not being able to be used with the camera.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 8, 2026
Hey Mr JnBa, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are having a good experience with your device. We have provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with your camera. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Siegfried
Verified Purchase:Yes
sleek and solid design and quick response. I highly recommend.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 8, 2026
Hey Siegfried, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are enjoying the enhanced speed, and design of your new device. We have provided links to resources to help you discover additional features, align the settings to your usage, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: JAGG
Verified Purchase:Yes
I'm so happy, with my new device, i'm enjoing and learning with this.
Response from Samsung USBy R&R Team, January 8, 2026
Hey JAGG, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We love hearing how happy you are with the capabilities of your device. We have provided a link to the complete manual for your device to help you fully explore your device. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Product Manuals
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Written by a customer while visiting Samsung US
Posted by: Angel S
from Porterville, California
Expertise:Expert
Verified Purchase:Yes
I have been a huge fan of Android phones, specifically Samsung Galaxy phones. The S25 Ultra is awesome and I love it even more than my S21 that I upgraded from.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 8, 2026
Hi Angel S, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how much you are enjoying all of the upgraded capabilities of your new device. Please, don't hesitate to reach out to us again in the future if you ever have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Dru D
from Mesa, AZ
Expertise:Intermediate
Verified Purchase:Yes
Finally, a phone with enough storage! I miss the expandable memory of SD cards but this is a close 2nd. Phone is epic on all fronts now!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 8, 2026
Hey Dru D, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are pleased with the usage ofyour device, and that you are finding the storage to be sufficient for your usage needs. We have shared links to resources to assist you with your exploration of the enhanced capabilities of your device, and answer any questions you may have about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: mbbb
Verified Purchase:Yes
too big, difficult to hold
too big, difficult to hold
too big, difficult to hold
too big, difficult to hold
too big, difficult to hold
Response from Samsung USBy R&R Team, January 8, 2026
Hi there Mbbb, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know our customers have a range of different wants and needs from your chosen device. We do our best to provide a range of devices to meet these different preferences, and if you are finding the Galaxy S25 Ultra too large, we have the Galaxy S25+ and Galaxy S25 that are smaller and may feel more comfortable in your hand. We have provided a link to the Samsung Support Team to assist you any time you have questions. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Luke
from South Carolina
Expertise:Intermediate
Verified Purchase:Yes
Still a good product but hate that they got away from half the pen uses.
No other issues with the phone.
No other issues with the phone.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 8, 2026
Hi there Luke, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the usage and capabilities of your device. We have provided a link to an article to help you with the redesigned S Pen features of your device. We have also shared a link to the Samsung Support Team to assist you if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Written by a customer while visiting Samsung US