Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Silverblue
Average customer rating
4.8
(30,540 Reviews)
Rating breakdown 30,540 reviews
5 Stars
26,144
4 Stars
3,452
3 Stars
589
2 Stars
168
1 Star
187
86%of customers recommend this product.
(
1,139 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Silverblue
Customer Rating
5
Excellent phone
on September 27, 2026
Posted by: Crash7034
[This review was collected as part of a promotion.] I chose the 25 ultra, for the featured and larger screen. I use my phone for multiple meetong and reports. The pen helps to jot down notes quickly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice phone but constantly unable to get signal
on September 27, 2026
Posted by: Marco667
[This review was collected as part of a promotion.] I love Samsung best overall experience for decades however, I purchased an unlocked phone last year and regardless constantly loosing signal 🙃 shame I truly wanted to provide a 5 star review but...
Value
3
Response from Samsung USBy R&R Team, September 28, 2026
Hi there Marco667, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how important the uninterrupted usage of your device is to you every day. We have shared links to guides to help you troubleshoot the connection to your carrier at your convenience. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
No One Does it Like the Ultra
on September 27, 2026
Posted by: GalaxyMan
[This review was collected as part of a promotion.] I love my s25 Ultra. The Ultra models are always amazing. I've had the last 3 models 24,25, and now the 26. I choose Samsung for SmartPhones because no one does it better. They have amazing screens, effortless tracking of health along with my galaxy brand watch, and are the only Phones out their woth the S pen. Love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Super good phone
on September 27, 2026
Posted by: Consumptionn
[This review was collected as part of a promotion.] I chose this phone to remain in the samsung ecosystem and to be able to use a proprietary and up to date android skin woth amazong customization and community support.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest so far
on September 27, 2026
Posted by: Bayouking
[This review was collected as part of a promotion.] I've owned many of phones but this one by far is the best yet it does everything I need it to and some just wish there was a way to locate misplaced s pens but I chose this device because I love everything Samsung and it was the newest version of galaxy series at the time of purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best series of phones on the market for years
on September 27, 2026
Posted by: BMO007
[This review was collected as part of a promotion.] The 25 ultra is peak in all categories. Camera, storage, attractive sleek design and color options. On top of those attributes I'm so glad I've continued to purchase samsung S series phones, as my favorite upgrade to this one is that its virtually indestructible!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features camera is perfect
on September 27, 2026
Posted by: Bambam09
[This review was collected as part of a promotion.] Had my phone for about a year and is by far the best phone I've ever had. I v would not trade update or anything cause what else. Could there be this has it all with the speed. Samsung yall killing the game keep it up eveything is Samsung in my house and it's amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung S25 Ultra
on September 27, 2026
Posted by: Mechanic
[This review was collected as part of a promotion.] My old phone was about ready to die , so I really had no choice in buying a new one . I looked around for a while before buying the s25 ultra. I chose to buy it. Lol . It should had a spot for expandable memory card and had a better battery. All and all it's a pretty good phone.
Value
3
Response from Samsung USBy R&R Team, September 28, 2026
Hey Mechanic, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important specific functionality with your device is to you. We have provided links to resources to help you maximize the battery life of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you if you are finding the storage insufficient for your needs. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US