Customer reviews from travelpro.com
Travelpro - Crew Classic Lightweight Softside Expandable 21" Carry On Spinner - Black
Average customer rating
4.6
(146 Reviews)
Rating breakdown 146 reviews
5 Stars
115
4 Stars
12
3 Stars
10
2 Stars
8
1 Star
1
Customer Reviews for Travelpro - Crew Classic Lightweight Softside Expandable 21" Carry On Spinner - Black
Customer Rating
3
Large, handy zippers, baggage handlers love
on October 24, 2025
Posted by: Michiel C.
I loved my old Travel Pro it was roomy, well designed, and quite sturdy until the zippers gave way. Replaced the zip-pulls repeatedly. Even though it’s a carry-on, I regularly check this bag. I am short and 73 yo. I can’t get it up in the overhead without a struggle. I see the same problem w this bag. Big zip-pulls. I haven’t had a chance to try the new one yet but will very soon. It only gets 3 stars at this point bc of the zippers. Can’t you design a way to tuck them in? I’ll update after my trip.
Written by a customer while visiting travelpro.com
Customer Rating
3
Crew classic Carry-on Spinner
on October 15, 2025
Posted by: Andrea P.
Wheels could use some type of break. When sitting in a train or bus, the bag moves around and is hard to control.
Written by a customer while visiting travelpro.com
Customer Rating
5
Best luggage
on October 4, 2025
Posted by: Joel D.
I have bought a lot of luggage in my line of work. This luggage is by far the best I have had. Well worth the money.
Written by a customer while visiting travelpro.com
Customer Rating
2
Significantly smaller space for packing.
on August 6, 2025
Posted by: Sherye S.
Significantly smaller space for packing. I prefer the rolllaboard. I returned this item.
Written by a customer while visiting travelpro.com
Customer Rating
2
Duped
on July 30, 2025
Posted by: Leonard C.
This carry-on spinner is very small. I wanted a replacement for my current Crew™ Classic Carry-On Spinner and what I received is much smaller than my original. And what is more strange is that I ordered the same spinner in blue by mistake and it was the same size as my current bag. I wanted black so I returned the blue and order the black. I should have kept the blue due to the size of the black bag.
Written by a customer while visiting travelpro.com
Customer Rating
5
Great Bag
on July 24, 2025
Posted by: Kathleen K.
I was pleasantly surprised by the amount of room. I have used this bag once and it easily held everything I needed for a 3 day trip. While I didn’t travel by air, it was the perfect size. Great to have the mobility the spinner offers.
Written by a customer while visiting travelpro.com
Customer Rating
2
Disappointed with the Travelpro Crew Classic Carry-On Spinner
on July 23, 2025
Posted by: Kelli A.
As a longtime Travelpro Crew user, I had high hopes for the latest Crew Classic Carry-On Spinner. Unfortunately, this iteration feels like a step down in quality.
The exterior material stains noticeably easier than previous models, making it less travel-friendly.
The roller handle lacks the rigidity I'm used to, giving a flimsy feel during use.
The compression straps aren’t very functional—they make it hard to cinch clothing down effectively.
A key disappointment: the side and top handles appear to be permanently fixed now, removing the option to replace them if they wear out. That’s a letdown for those of us who travel often and expect longevity.
Travelpro has always been my go-to for durable and reliable luggage, but this version makes me reconsider. I’ll be exploring other brands moving forward.
The exterior material stains noticeably easier than previous models, making it less travel-friendly.
The roller handle lacks the rigidity I'm used to, giving a flimsy feel during use.
The compression straps aren’t very functional—they make it hard to cinch clothing down effectively.
A key disappointment: the side and top handles appear to be permanently fixed now, removing the option to replace them if they wear out. That’s a letdown for those of us who travel often and expect longevity.
Travelpro has always been my go-to for durable and reliable luggage, but this version makes me reconsider. I’ll be exploring other brands moving forward.
Written by a customer while visiting travelpro.com
Customer Rating
5
Excellent product
on July 11, 2025
Posted by: Arlene H.
I already submitted a review for the medium spinner. We bought this as a set of three
Written by a customer while visiting travelpro.com