Customer reviews from klipsch.com
Klipsch - Cinema 800 3.1 48" Dolby Atmos Sound Bar System with Wireless Pre-Paired 10" Subwoofer - Black
Average customer rating
3.4
(288 Reviews)
Rating breakdown 288 reviews
5 Stars
112
4 Stars
44
3 Stars
38
2 Stars
25
1 Star
69
56%of customers recommend this product.
(
132 out of
236)
Customer Reviews for Klipsch - Cinema 800 3.1 48" Dolby Atmos Sound Bar System with Wireless Pre-Paired 10" Subwoofer - Black
Customer Rating
2
Good hardware terrible firmware
on February 17, 2023
Posted by: Trevor
from Chesapeake, VA
For my use case, a home theater PC is the primary source going to a TV, the actual sound and build quality is very good. However The software and firmware implementation is subpar, at least once a week the sound bar requires a hard reboot by pulling the power plug on it. In addition regardless of how the HDMI inputs are routed (either into the TV then eARC to the sound bar, or into the sound bar and out to the TV) there is a flickering color shift on static images and every time I turn on the TV and sound bar the sound bar changes the input from what I left it on "HDMI1" to "TV".
No, I would not recommend this to a friend.
Written by a customer while visiting klipsch.com
Posted by: Kenneth Hart
from Greenwich,Ct
Verified Purchase:Yes
Spectacular! Crisp sounds, terrific base, perfect for home movies, sporting events, shows and just relaxing with just music, while providing a setting for each! Great choice!
I would recommend this to a friend!
Written by a customer while visiting klipsch.com
Posted by: Daniel Burgos
from Tampa, Florida
Verified Purchase:Yes
Honestly, this product sounds amazing! However, The bar needed warranty work as it did not have audio output on the right side of the bar. Also the Bluetooth randomly disconnects even with the new bar that was sent to us. Come to find out the new bar needs all new updates to be installed. So sound quality has 5 stars all day but the dependabilityn of its functions are not what I would expect from Klipsch. Lastly the HDMI pass through is not working on the new bar either. I am praying that the updates fix that issue!
I would recommend this to a friend!
Response from klipsch.comBy Klipsch, Customer Service, February 22, 2023
Please let our Customer Service department know if the issue persists after the update!
Written by a customer while visiting klipsch.com
Posted by: Theterminator
from Deleware
Verified Purchase:Yes
Ongoing problems with sound bar cutting out everyday and needing to unplug then plug back in to restore. Very frustrating but sound quality is excellent
Response from klipsch.comBy Klipsch, Customer Service, February 22, 2023
This may be resolved by updating your bar to the latest firmware! For over the air updates, please make sure your bar is connected to your home network. If the bar does not update automatically when connected to the network, please reach out to our Customer Service Department!
Written by a customer while visiting klipsch.com
Customer Rating
1
Systems Engineer at a major consultant firm
on February 13, 2023
Posted by: Systems Engineer
from Sacramento, CA
Verified Purchase:Yes
Sounds great when connected thru HDMI. However, Bluetooth connection is really unreliable. When connected to my computer, connection drops off almost after every song. And YES, I have updated the software per the online instruction (which by the way is the most complicated software update I have every experienced) and installed latest and the problem remains. I haven't decide if I will be keeping this speaker system, most likely will return as I cannot seem to get reliable service from the speaker nor Klipsch customer service. Oh, btw, did I also mention that the remote is totally non functional. :) Good thing the TV remote can adjust Klipsch's system.
Long-story-shot... as consumers, we just want things to work. No complicated software updates, no downloads. Other major manufactures (BOSE, SONY) can do it, why can't you, Klipsch?
No, I would not recommend this to a friend.
Response from klipsch.comBy Klipsch, Customer Service, February 22, 2023
Thank you for the excellent feedback! We continue to work on improving the user friendliness of this product and strive to make set up and installation as seamless as possible.
Written by a customer while visiting klipsch.com
Posted by: ATLBB
from SE
Verified Purchase:Yes
I have always been a fan of Kilpsch until recently. This sound bar was a terrible! Connection issues, volume stuck on one setting, rarely worked, at times no sound, I spent much time with customer Support attempting to resolve the issues. Performed firmware updates. Nothing seemed to resolve the issues. Last call to your CS dept resulted in refund and field destroy product. Very disappointed.
Written by a customer while visiting klipsch.com
Posted by: Steve 1994
from Indiana
Verified Purchase:Yes
The unit was so far out of date with firmware and it wont turn on without unplugging it the plug it back in ..aufio cuts in and out
No, I would not recommend this to a friend.
Response from klipsch.comBy Klipsch, Customer Service, February 22, 2023
We would like a chance to assist you! Please reach out to Klipsch Support to speak directly with a product support representative. For Quickest contact, we recommend opening a "chat".
Written by a customer while visiting klipsch.com
Posted by: Rich69
from Kentucky
Verified Purchase:Yes
It's nice could be more responsive at lower levals
I would recommend this to a friend!
Written by a customer while visiting klipsch.com