Frame material is scratched and doesn't match the smooth material that was on the showroom floor and the sample pieces provided.
Response from YardbirdBy Justin Sucher, December 1, 2020
Hi Carey! Thank you for sharing this experience with us. Yardbird products are handcrafted, one at a time and do yield some natural variation. That being said we work closely with our product & manufacturing team to evaluate the range of texture that we offer. Additionally, our Customer Experience team is always here for any questions or concerns post-delivery to help with a resolution if something is outside of the normal variation we would expect.
Please reach out to us with photos of your wicker to hello@yardbird.com and we would be happy to take a look!
We are really happy with our purchase of the Langdon corner suite. The service was great, the furniture is great and we feel that we got value for money when compared with other options we looked at.
Purchasing the Waverly Outdoor Armless Insert made our sectional fit perfectly in our three season porch - It’s just the right size to fit the space. We have already enjoyed our sectional one season - can’t wait for spring so we can use our porch again.