Customer reviews from travelpro.com
Travelpro - Platinum Elite Softside Expandable 20" Carry On Spinner - Shadow Black
Average customer rating
4.4
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
53
4 Stars
12
3 Stars
9
2 Stars
1
1 Star
4
100%of customers recommend this product.
(
18 out of
18)
Customer Reviews for Travelpro - Platinum Elite Softside Expandable 20" Carry On Spinner - Shadow Black
Customer Rating
2
Nice features- had everything I
on May 28, 2024
Posted by: A P.
Nice features- had everything I wanted except space…. ! Can’t fit anything into this suitcase and it’s quite heavy even empty.
Written by a customer while visiting travelpro.com
Customer Rating
3
This one was nice but
on May 29, 2024
Posted by: kathlyn k.
This one was nice but it didn’t suit my needs so I return for a different style which I love.
Written by a customer while visiting travelpro.com
Customer Rating
3
OK. Not Great. Some Quality Control Issues.
on July 28, 2024
Posted by: Matt B.
The bag is certainly functional. However it is brand new and the extending handle is already loose and rattling around. The wheels roll extremely well, but they constantly do not roll straight. I expected more from Travel Pro. I travel for a living. I do not see this bag lasting more than a year because the handle will bend and not collapse properly.
Written by a customer while visiting travelpro.com
Customer Rating
4
excellent bag but useless out dated USB A port
on September 23, 2024
Posted by: Samir M.
very good good quality. much higher than the average bag
the USB port is supposed to be USB C but the one I received was USB B (the old plug). The website says it is USB C. This is a useless USB port. This was a deal breaker for me, so I retuned the bag.
I really wanted the bag and I tried to connect with TravelPro to see if it was sent to me accidently. got to dead end in all of my attempts.
I really wanted the bag and I tried to connect with TravelPro to see if it was sent to me accidently. got to dead end in all of my attempts.
Written by a customer while visiting travelpro.com
Customer Rating
4
Joes review
on January 13, 2025
Posted by: joel P.
Little smaller interior.
Thought it had a suit hanger.
Very well made.
Love the outside accessory storage pockets
Wheels magnetic alignment system is a plus
The telescoping handle is beefy and the handle is very comfortable.
Thought it had a suit hanger.
Very well made.
Love the outside accessory storage pockets
Wheels magnetic alignment system is a plus
The telescoping handle is beefy and the handle is very comfortable.
Written by a customer while visiting travelpro.com
Customer Rating
3
Not for the money
on August 9, 2025
Posted by: Laura R.
I was disappointed. I have had travelpro for years and have loved it. This set was just ok. For the money I was under wowed. They went back
Written by a customer while visiting travelpro.com
Customer Rating
4
Mixed Emotions
on October 10, 2025
Posted by: THOMAS W.
It is smaller than I expected even though I checked the dimensions and compared it to my old one and the Zipper on the business compartment (where the laptop goes) has a glitch in it that I hope smooths out. Also, when I zip that compartment there is a fold of material that keeps going out and getting into the zipper path rather than stay inside out of the way of the zipper. Otherwise, it seems to be of good quality and rolls very nicely
Written by a customer while visiting travelpro.com
Customer Rating
5
Great carry on
on November 24, 2025
Posted by: Gwen K.
Great suitcase. Slim but nice space, organized well, love the buckle flaps and charger space, outside pocket could be a little less tight. Spins like a charm and rolls exceptionally smooth. Great work workmanship.
Written by a customer while visiting travelpro.com