Customer reviews from avalon h2o
Avalon - A1 Top Loading Bottled Water Cooler - Black
Average customer rating
4.5
(273 Reviews)
Rating breakdown 273 reviews
5 Stars
171
4 Stars
79
3 Stars
12
2 Stars
2
1 Star
9
88%of customers recommend this product.
(
28 out of
32)
Customer Reviews for Avalon - A1 Top Loading Bottled Water Cooler - Black
Customer Rating
5
Avalon support is fantastic and the machine is great
on October 7, 2022
Posted by: Mo
from Chicago, IL
Disclaimer: I've had the product installed for about 2 days. I purchased it to use as a top-loader for a 3rd party filter kit, which comes in the form of a 5 gallon jug/filter combination. It's a little weird, but the filter says it should work with most top-loaders. So, I followed the instructions, but noticed a leak at the bottom of the cooler. Thankfully, the cooler came with a magnet attached with details of a support phone number... which actually connected me to a human: Randy. Randy is rad, and spent >40 minutes on the phone with me debugging this issue, even while I pre-emptively screwed back on a part and delayed the process a bit. Mid-way through, while I was making sure that a seal was on properly, he sent a link for a screen-share app where he could point and troubleshoot in real-time - what a great touch by Avalon. He also consulted with Jill, his manager, and together they were able to find a solution for the problem. Again, the entire issue is caused by my use of this 3rd party filter/water jug that has nothing to do with Avalon. They totally could've just said, "man, that's tough, better get a regular water jug," and that would've been a fair answer. Instead, we found a tentative solution (to be confirmed after some time has passed). Excellent customer service, and I'd recommend Avalon for that alone, because it's rare to find this level of service. Also the cooler/heater works, but really I just wanted a place to put this gigantic filter on-top of, so just went for something that had great reviews on the retailer's site. Now, the brand Avalon is likely one I won't forget, due to this experience.
I would recommend this to a friend!
Written by a customer while visiting avalon h2o
Customer Rating
4
This was a replacement
on September 27, 2022
Posted by: Polaris Corporate Risk Management
from New York, NY
This was a replacement for another unit that stopped functioning appropriately. So far so good.
Written by a customer while visiting avalon h2o
Customer Rating
5
Well packaged,
on September 25, 2022
Posted by: Kevin Y.
from Peoria Heights, IL
Well packaged, quick delivery, looks very nice and stylish without taking too much room on the countertop.
Written by a customer while visiting avalon h2o
Customer Rating
1
issue by the bottom
on September 22, 2022
Posted by: Martha B.
from Phoenix, AZ
It started watering by the bottom when it was installed following company video
Written by a customer while visiting avalon h2o
Customer Rating
5
Really good water flow
on June 30, 2022
Posted by: Kevin P.
from Burlington, CA
Have had the unit 2 weeks now and it works as expected. Water flow is really good, which is why I bought this unit. Hot water dispenser is great as well. Last water dispenser was a trickle, which is why it's way to the dump.
Written by a customer while visiting avalon h2o
Customer Rating
5
Clean looking for the office!
on June 26, 2022
Posted by: Kara H.
from Portland, OR
This was an easy set up and very clean looking for the office!
Written by a customer while visiting avalon h2o
Customer Rating
4
Sleek design
on June 17, 2022
Posted by: Cindy H.
from Vallejo, CA
Sleek design, looks great on countertop. Having trouble with hot water dispenser, would like response. Thanks.
Written by a customer while visiting avalon h2o
Customer Rating
4
Dispenses like a champ
on June 9, 2022
Posted by: Dean R.
from Brantford, CA
Dispenses water like a champ. A little noisy when it's in its cooling cycle.
Written by a customer while visiting avalon h2o