Customer reviews from travelpro.com
Travelpro - Crew Classic Lightweight Softside Expandable 20" Carry On Spinner - Black
Average customer rating
4.5
(78 Reviews)
Rating breakdown 78 reviews
5 Stars
55
4 Stars
11
3 Stars
8
2 Stars
2
1 Star
2
Customer Reviews for Travelpro - Crew Classic Lightweight Softside Expandable 20" Carry On Spinner - Black
Customer Rating
3
Not quite familiar
on May 1, 2024
Posted by: Julia S.
As usual, the design and ease of use is great. However I was surprised that the tie down starts were so hard to adjust and so much longer than they need to be. I also feel like I’ve lost some inside packing capacity in comparison to my older version … I’m sure I’ll figure it all out and come to love this new version as much as every other TravelPro I’ve had since 1992… it’ll just take awhile to ease into it!
Written by a customer while visiting travelpro.com
Customer Rating
5
Great carry-on
on May 9, 2024
Posted by: Renee F.
Was so relieved to find a carry-on with the right dimensions. Looks sharp. Like the various pockets. So far, held up on one trip over lots of cobblestone, etc. Hopefully will last long enough to be worth the cost.
Written by a customer while visiting travelpro.com
Customer Rating
5
Very good quality, lightweight and
on May 16, 2024
Posted by: Catherine S.
Very good quality, lightweight and easy to lift. Highly recommend
Written by a customer while visiting travelpro.com
Customer Rating
5
A beautiful piece of luggage
on June 7, 2024
Posted by: Mary C.
A beautiful piece of luggage with all the bells and whistles. I am hoping my next trip to the EU will be with just two pieces of carry-on luggage, this one and the matching under seat piece.
Written by a customer while visiting travelpro.com
Customer Rating
1
Really disappointed
on June 10, 2024
Posted by: jennifer b.
The balance is very off, it’s too top heavy. Tips over A LOT, especially when I have another bag on top. And being so top heavy, it’s difficult to push it on the spinner wheels. I’ve repacked it multiple times to be sure and place heavier items at the bottom of the suitcase, that made little difference, still falls over. I’m very unhappy considering the price and the reputation that your bags are typically known for. I can’t believe that any airline crew would keep this bag considering the need to always have a second bag sitting on top. They would not tolerate a bag that falls over constantly!! Additionally, the removable piece that is meant for toiletries, doesn’t serve much purpose, can’t really fit anything in there.
I’m likely to return it.
I’m likely to return it.
Written by a customer while visiting travelpro.com
Customer Rating
4
Very small profile for the
on June 12, 2024
Posted by: Richard S.
Very small profile for the money with much reduced capacity from expectation
Written by a customer while visiting travelpro.com
Customer Rating
4
Pleasantly surprised , impressed
on June 13, 2024
Posted by: Cecil J.
I love the magnetic wheels. I pack heavy and I don’t have to worry about dragging my suitcase or the wheels not lining up when rolling like I do my other carry on. this feels pretty sturdy. I will find out throughout the year if it will hold up or travel every week. First time purchasing a travel pro.
Written by a customer while visiting travelpro.com
Customer Rating
4
The wheels are amazing
on June 20, 2024
Posted by: Michael P.
Love everything about it and the wheels are amazing. I wish it could be a little bit more stable because when I put my travel pro personal item on top the bag will fall over.
Written by a customer while visiting travelpro.com