Customer reviews from Samsung US
Samsung - 65 Class LS03HW Series The Frame Pro 4K UHD SamsungVision AI Smart Tizen TV (2026)
Average customer rating
4.9
(141 Reviews)
Rating breakdown 141 reviews
5 Stars
127
4 Stars
11
3 Stars
1
2 Stars
1
1 Star
1
96%of customers recommend this product.
(
76 out of
79)
Customer Reviews for Samsung - 65 Class LS03HW Series The Frame Pro 4K UHD SamsungVision AI Smart Tizen TV (2026)
Customer Rating
5
Frame pro
on September 21, 2026
Posted by: Recruitsquash19
from Blountville Tennessee
[This review was collected as part of a promotion.] Love this frame. The beautiful colors really pop and the contrast is impeccable.
Samsung really keeps breaking the standards in many way.
Samsung really keeps breaking the standards in many way.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A definite must in an aesthetically driven space
on September 20, 2026
Posted by: architecthomeowner
from Cedar Rapids, IA
[This review was collected as part of a promotion.] The picture, quality of the tv, set up of the tv were all wonderful. We have really enjoyed the quality of the tv and the technology behind how it all operates, it's absolutely crazy.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The frame tv is the greatest piece of furniture I.
on September 20, 2026
Posted by: Judy
from Moberly mo.
[This review was collected as part of a promotion.] The compliments are overwhelmingly positive and overwhelmingly supportive. This tv is the greatest piece of furniture in my home. I watch movies with my family after our meal.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Connection issues- but great picture!
on September 20, 2026
Posted by: 2lilbrowns
from Georgetown, KY
[This review was collected as part of a promotion.] My Frame Pro is beautiful and functions well, but the connectivity with my Frame Speakers. When they do actually synch together, the sound is amazing, but I’ve had trouble getting them to synch and staying connected synched. Often, I have to choose between using the tv’s sound or the Frame Speakers’ sound because all three won’t play at once. It’s disappointing because when it works it’s so good!
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy Samsung Ambassador, September 22, 2026
Hey 2lilbrowns,
Thank you for sharing your feedback and choosing Samsung; although, we’re sorry to hear you’re experiencing this issue. Please follow the steps below to set up Q-Symphony on your Samsung TV, enabling synchronization of multiple, compatible Samsung speakers. Before you begin, make sure your soundbar or speaker is connected to the same Wi-Fi network as your TV.
1. From the TV’s Home screen, go to Settings, then select All Settings, and choose Sound.
2. Select Q-Symphony Setup.
3. Choose your soundbar and/or speaker, then select Apply.
Available audio devices - including those connected via HDMI or optical cable - will appear in the list.
4. Follow any on-screen prompts if they appear. Once completed, the TV’s sound output will be set to Q-Symphony.
You may also find it helpful to review the FAQs on our Q-Symphony Support Page here: https://www.samsung.com/us/support/answer/ANS10004507/
Please also ensure your TV is running the latest firmware version, as this may include performance optimizations. Go to: Home > top directional key > Settings > Support > Software Update
If issues continue, we're here to help you further. Please reach out to Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), to continue this conversation.
~ Samsung Ambassador
Thank you for sharing your feedback and choosing Samsung; although, we’re sorry to hear you’re experiencing this issue. Please follow the steps below to set up Q-Symphony on your Samsung TV, enabling synchronization of multiple, compatible Samsung speakers. Before you begin, make sure your soundbar or speaker is connected to the same Wi-Fi network as your TV.
1. From the TV’s Home screen, go to Settings, then select All Settings, and choose Sound.
2. Select Q-Symphony Setup.
3. Choose your soundbar and/or speaker, then select Apply.
Available audio devices - including those connected via HDMI or optical cable - will appear in the list.
4. Follow any on-screen prompts if they appear. Once completed, the TV’s sound output will be set to Q-Symphony.
You may also find it helpful to review the FAQs on our Q-Symphony Support Page here: https://www.samsung.com/us/support/answer/ANS10004507/
Please also ensure your TV is running the latest firmware version, as this may include performance optimizations. Go to: Home > top directional key > Settings > Support > Software Update
If issues continue, we're here to help you further. Please reach out to Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), to continue this conversation.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Ease of use, picture is exceptional
on September 16, 2026
Posted by: None
from Rancho Santa Margarita, Ca
[This review was collected as part of a promotion.] Just love love love our new TV! Of all the “ projects” over 47 yrs of marriage, this TV ( plus the gorgeous wall my contractor put in around it!) is the most enjoyable change we have made. The artwork that appears is unbelievable, sometimes I get up early in the morning and just stare at it with my coffee…. SOOOO worth the $!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Connectivity bad, picture good.
on September 15, 2026
Posted by: Drew
from Dallas, TX
[This review was collected as part of a promotion.] The picture and the art feature is great but the WiFi connect box is terrible.mine is in a cabinet next to the tv and it has signal problems so we have to open the cabinet for it to work. The box is Ethernet hardwired so it is not the internet it is the private WiFi signal between the box and the tv. Older models had a wire connection but newer ones are WiFi. Service response has been horrible as well. Good luck getting a service person to your house on any reasonable time for you. The positive is it displays art really well but as a tv….well.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
3
Response from Samsung USBy Samsung Ambassador, September 15, 2026
Hey Drew,
Thank you for sharing your experience. If you're seeing a message that says "The signal strength is low. Adjust the location of your Wireless One Connect." while watching content from an external source (such as a set-top box, game console, or antenna), as you've alluded to, this means the wireless signal between the TV and the Wireless One Connect is weak.
To help restore a strong connection, please follow these steps:
1. Go to: Home > top directional key > Settings > All Settings > Connections > Wireless One Connect > Wireless One Connect Status > Adjust
2. Carefully adjust the Wireless One Connect Box's location and angle. The goal is to align it until the antenna icon turns blue, which indicates optimal signal strength and a secure connection.
The TV will automatically reconnect once the signal is strong enough. If the issue continues or you'd like to see updated service appointment availability, please feel free to reach out to Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat with an agent is also available under the ‘Support’ link on our website.
~ Samsung Ambassador
Thank you for sharing your experience. If you're seeing a message that says "The signal strength is low. Adjust the location of your Wireless One Connect." while watching content from an external source (such as a set-top box, game console, or antenna), as you've alluded to, this means the wireless signal between the TV and the Wireless One Connect is weak.
To help restore a strong connection, please follow these steps:
1. Go to: Home > top directional key > Settings > All Settings > Connections > Wireless One Connect > Wireless One Connect Status > Adjust
2. Carefully adjust the Wireless One Connect Box's location and angle. The goal is to align it until the antenna icon turns blue, which indicates optimal signal strength and a secure connection.
The TV will automatically reconnect once the signal is strong enough. If the issue continues or you'd like to see updated service appointment availability, please feel free to reach out to Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat with an agent is also available under the ‘Support’ link on our website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
4
Need Bezel discount code
on September 13, 2026
Posted by: Hello
[This review was collected as part of a promotion.] Waiting for the discount code for bezel. Was disappointed that the bezel doesn’t come with such an expensive item, requiring registration prior to receiving the discount.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy Samsung Specialist, September 14, 2026
Hi there,
Thank you for sharing your experience. To receive your bezel promo code, please ensure you've completed the following steps:
1) Purchased a qualifying The Frame or The Frame Pro TV during the promotional period.
2) Registered your TV to your Samsung Account during the initial on-screen setup.
3) Once your TV has been successfully registered, your complimentary bezel promo code will be emailed to you within 7 days. If you don't see the email, please be sure to check your spam or junk folder.
4) Sign in to Samsung.com using the same Samsung Account, add an eligible Customizable Bezel to your cart, and apply your promo code during checkout.
Please note that this offer is available while supplies last and can only be redeemed on Samsung.com during checkout, using the promo code you received via email.
For additional information, frequently asked questions, and detailed redemption instructions, please refer to the following resource: https://www.samsung.com/us/shop/promotions/the-frame-national-bezel-promo/
If you need additional help, Samsung Support is always here to assist. You can reach us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or via text anytime. You can also visit ‘Support’ on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
~Samsung Specialist
Thank you for sharing your experience. To receive your bezel promo code, please ensure you've completed the following steps:
1) Purchased a qualifying The Frame or The Frame Pro TV during the promotional period.
2) Registered your TV to your Samsung Account during the initial on-screen setup.
3) Once your TV has been successfully registered, your complimentary bezel promo code will be emailed to you within 7 days. If you don't see the email, please be sure to check your spam or junk folder.
4) Sign in to Samsung.com using the same Samsung Account, add an eligible Customizable Bezel to your cart, and apply your promo code during checkout.
Please note that this offer is available while supplies last and can only be redeemed on Samsung.com during checkout, using the promo code you received via email.
For additional information, frequently asked questions, and detailed redemption instructions, please refer to the following resource: https://www.samsung.com/us/shop/promotions/the-frame-national-bezel-promo/
If you need additional help, Samsung Support is always here to assist. You can reach us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or via text anytime. You can also visit ‘Support’ on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
~Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Art Meets Functionality
on September 9, 2026
Posted by: karly
[This review was collected as part of a promotion.] I was looking for a 65" TV that felt intentional in my living room rather than just an overpowering black screen that screams "TV", and The Frame delivered exactly that. Its minimalistic, subtle design allows it to blend seamlessly into my space.
Paired with a white bezel frame, it fits right alongside my existing wall art. What surprised me most was the matte display, don't underestimate it. It looks understated and refined while practically eliminating glare from bright outside light during the day.
It is truly functional as an everyday entertainment source and doubles as a genuine piece of art when turned off. Highly recommend for anyone who values clean interior aesthetics without sacrificing screen real estate.
Written by a customer while visiting Samsung US