I was amazed at the speed of service. I was waiting to get the tracking email, never did get one but did get the battery cartridge within a few days! GREAT!
I have used APC products for 20 years and have not had a loss due to power outages, spikes or any other problems due to electrical supply defects. I have replaced many batteries and used the exchange upgrade service a couple times. Thank you for your very high quality product and service.
The product is very good and works once installed. The directions (covering several APC Models) was a little confusing and it took some time to realize I was attempting it wrong. Once the confusion was solved the installation went smoothly.
When we first received it I was mildly concerned that. since the old battery was out of the unit that I might have difficulty in connecting the battery to the correct wire. Not to worry, they had unique connectors.
This is the second APC battery we've purchased in the last year. They were for two separate UPS systems. This last one came with a free shipping deal and we've been VERY pleased with both purchases. The only difficulty I had was ordering this last one online and getting their advertised shipping offer. I had to go through their phone system and it even took their representative some "bypassing" to make it work. so the MERCHANDISE is wonderful. The website functionality needs some work!