The quality of the item is not worth the price. I've been a vitamix fan for over 15 years.
Pros: Power
Response from vitamix.comBy Vitamix, October 29, 2025
Hi, thank you for taking the time to provide this feedback. Please know our engineering team has carefully selected the most premium materials for our machines, creating a longer-lasting product that’s unlike most other appliances.
I have had my Vitamix (which I purchased as a reconditioned model) for approximately a year, and despite the fact that I clean it with soap and water after each use, the exterior of the carafe base (where the blades are mounted, but on the underside) has developed a horrible odor, like feces or garbage. I can't see any material trapped under the clear plastic of the carafe, and there does not seem to be any way to take the carafe base and blades off to clean it. I expect better from such an expensive appliance.
I have owned a vitamix blender for over 11 years. I have been a fan of the machine and highly recommend it to so many people over the years... I called today because I was grading cheese with it over the weekend and it got a huge hole on it and blew cheese everywhere.. I am so sad a out this because I have had no problem with the product. I am super disappointed when I called and they sad it is out of warranty and now I have to pay for a brand new one... I have been a loyal customer for years. I am very disappointed in there customer care and support...
Pros: Programability, Speed of Service, Durability, Easy to use, Versatility, Product features, Power
Response from vitamix.comBy Vitamix, August 12, 2025
Hi! We are sorry to hear of your experience. While the containers are made of a sturdy BPA-free Tritan, they can become damaged under certain circumstances. It is important to know when blending something like parmesan cheese, cut the cubes into about half inch chunks, as it is very hard and can crack the container if hit by the blades at the wrong angle.
The graticular scale or measuring lines would be better with some tinting or darkening - to make them distinct & easy to read. I would have also liked a cushioned handle vs. the hard plastic... for this price point.
Absolutely love the Vitamix X5. I have been a vitamix owner since the early 80’s … wow. This is over the top best one yet. I purchased with the 48 oz and ordered the 64 oz because I have a large family and cook A L O T! I used both and love how easy they are to clean. Love the clear top as well… I feel it is much easier to maintain and keep squeaky clean and sanitary. The blades are impressively sharp and deliver the most amazing end result every single time. I highly recommend the large canister if you cook a lot. I plan to add the other attachments in time as well. ENJOY!
Pros: Programability, Speed of Service, Texture Quality, Durability, Easy to use, Versatility, Recipe Enhancement, Product features, Power