Customer reviews from lenovo.com
Lenovo - ThinkPad Universal Thunderbolt 4 Docking Station - Black
Average customer rating
4.2
(296 Reviews)
Rating breakdown 296 reviews
5 Stars
195
4 Stars
44
3 Stars
13
2 Stars
14
1 Star
30
85%of customers recommend this product.
(
171 out of
201)
Customer Reviews for Lenovo - ThinkPad Universal Thunderbolt 4 Docking Station - Black
Posted by: Inland Sailor
from San Diego and Northwest Iowa
Verified Purchase:Yes
Having a mini-dock in my home office that worked inconsistently (monitor connection), purchased the Thunderbolt for my at-work office. It works perfectly, but only after fumbling through cryptic and cumbersome required firmware/software updates, and then it still required my Carbon a few minutes to recognize the Thunderbolt. But after that, it has worked consistently as expected, and I was able to assist a colleague with bringing his Thunderbolt to successful operation after only being able to use it as a power supply. As well, apparently thanks to installing the dock firmware, my mini-dock now also works perfectly.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: MWWWM
from DMV
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great quality, easy to setup. it's the second one for our home office. Easy to switch between office and home
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: RyanC89
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy to setup, works great. Have 3 monitors functioning with a speaker dock
Written by a customer while visiting lenovo.com
Posted by: J Brandon
from Jacksonville, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works perfectly but seems a little pricey for the functionality it offers.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Jennifer ac
Verified Purchase:Yes
Product works as expected, no issue setting up, plug in cables ready to use.
Written by a customer while visiting lenovo.com
Posted by: DaniG
from Seattle, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great quality docking station, Lenovo never disappoints!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
1
Customer Service no interest in replacing dock
on September 5, 2023
Posted by: Ross H
from Kentucky
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought two of these docks, one works perfect but the other does not function at all. I have reached out to customer service and the guy just keeps having me download driver updates. We have tried this dock with mutiple Lenovo laptops that are considered supported devices. All our technology in our office is Lenovo and we have never returned any items. But the one time the device does not work at all, they have no interest in replacing the item.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima _Lenovo, Customer Service, September 5, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: JW SC
from Charlotte NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works - most of the time. With a Thinkbook 15 G4 - the attached monitors do not always reconnect (get signal).
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima _Lenovo, Customer Service, August 28, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com