Customer reviews from Western Digital
Western Digital - WD My Book 12TB Desktop External Hard Drive for Windows/Mac/Laptop, USB 3.0 (WDBBGB0120HBK-NESN) - Black
Average customer rating
3.6
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
13
4 Stars
2
3 Stars
2
2 Stars
3
1 Star
5
75%of customers recommend this product.
(
3 out of
4)
Customer Reviews for Western Digital - WD My Book 12TB Desktop External Hard Drive for Windows/Mac/Laptop, USB 3.0 (WDBBGB0120HBK-NESN) - Black
Customer Rating
1
Problems with the drive I received (12 TB My Book)
on May 28, 2025
Posted by: Idon'tlistmynameusually
Unfortunately the drive I received here is a bum. From day one, it made loud grinding noises. My other drives do not make these noises. When I checked the drive, it didn't show errors so I checked the cords with alternatives I knew to be working well. The noise was not consistent so I attempted to load files. The files wouldn't show correctly as if they weren't loading onto the drive. When I closed the folder and reopened, they were there. This is also not normal behavior. I also noticed intermittent behaviors were the drive would load much slower than the rest (including another 12 tb with matching files). Sometimes taking 15-20 minutes (I'd give up on it loading and go do something else only to come back and it's loaded). It has caused disk utility to crash and I haven't had that happen before. DU only crashes or loads very slowly when this drive is connected. Sometimes the drive doesn't connect at all. I reached out for support but will likely have to exchange under warranty. I feel there is something not right and I have numerous WD EHD's, this one is not behaving normally. I have a concern of being forced into a refurbished option but my drive is only 2.5 months old and has had this problem since day one. I wish I'd gone with my gut for the exchange before the first 30 days. I am also concerned I will now have additional shipping costs despite that this drive was sent to me like this.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS Team, August 5, 2025
Hi, We're truly sorry to hear about your experience with the My Book Drive. This is certainly not the performance we expect from our products, and we understand how frustrating this must be.
Please be assured that your feedback is taken seriously. We recommend reaching out to our support team directly at https://support-en.wd.com/app/askweb so we can assist you with a replacement under warranty or explore other resolution options. We're here to help and ensure that your issue is resolved as quickly as possible.
Please be assured that your feedback is taken seriously. We recommend reaching out to our support team directly at https://support-en.wd.com/app/askweb so we can assist you with a replacement under warranty or explore other resolution options. We're here to help and ensure that your issue is resolved as quickly as possible.
Written by a customer while visiting Western Digital
Customer Rating
1
Junk, DOA Out of the box
on February 11, 2022
Posted by: B5246
Purchased this. Unpacked and followed all the directions to the "T". Device is DOA out of the b ok. Will not power up. Cannot do a thing with it. Had to go to the local store to bail myself. Called customer servce, on hold for 33 minutes before I just hung up. Never aga ok n!!!
Response from Western DigitalBy SM OLS, March 15, 2022
Hello,
We're sorry to hear your user experience with the WD My Book Desktop Hard Drive and appreciate your time for providing this review.
There can a few causes due to which the drive has behaving abnormally. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD My Book Desktop Hard Drive and appreciate your time for providing this review.
There can a few causes due to which the drive has behaving abnormally. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Very disappointed with My Book
on March 7, 2023
Posted by: Dean22
This My Book was not "plug and play". Once out of the box, it took me about 30 minutes to get it to appear in Desk Utility, which made me suspicious, but I went ahead and began saving my files to it. I ejected it but have now spent several days trying to get it to reappear in Desk Utility which I have not been able to do. So basically all my files are on an external hard drive that I can't open to delete the files so I can return it. Don't buy this. There's nothing convenient or efficient about it.
Response from Western DigitalBy SM OLS, March 10, 2023
Hello,
We're sorry to hear about your user experience with the My Book Desktop and appreciate your time for providing this review.
If you suspect the drive may not be performing properly. please reach out to our Technical Support team, and we would be glad to assist you with troubleshooting the device.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the My Book Desktop and appreciate your time for providing this review.
If you suspect the drive may not be performing properly. please reach out to our Technical Support team, and we would be glad to assist you with troubleshooting the device.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Dan the Man
Verified Purchase:Yes
So far, it works well. The main test is to see if it lasts long. I hope this will last me years. That is the real test.
Written by a customer while visiting Western Digital
Posted by: Old Mcnerd
Verified Purchase:Yes
Needed to upgrade to the newer version and the My Book was the choice and it worked perfectly right out of the box. Did have to set the unit on a cushion since the drive movement echoed enough to be noticeable.
Written by a customer while visiting Western Digital
Posted by: Country Patriot
Verified Purchase:Yes
Even with a Mac, a plug and play. Works flawlessly. Second WD drive I have bought. Only reason why I bought it is the first one is older than Moses, and started not working reliably, and it is not supported by WD any longer. I am confident this one too will last a long time with faithful service.
Written by a customer while visiting Western Digital
Posted by: LittleTommieK
Verified Purchase:Yes
It's a good drive but so far I have not been able to make it a local network drice.
Written by a customer while visiting Western Digital
Posted by: Hunter Kittrell Photo
Verified Purchase:Yes
I am very happy with the speed and storage size of the 12 TB My Book.
Written by a customer while visiting Western Digital