Customer reviews from cafeappliances.com
Caf - 1.5 Cu. Ft. Mid-Size Microwave - Stainless Steel
Average customer rating
1.4
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
1
4 Stars
1
3 Stars
0
2 Stars
2
1 Star
17
6%of customers recommend this product.
(
1 out of
16)
Customer Reviews for Caf - 1.5 Cu. Ft. Mid-Size Microwave - Stainless Steel
Customer Rating
5
So far, so good!
on May 23, 2022
Posted by: UtahDude
from Provo, Utah
Like the convection and browning of the electric heating element. Microwave works well.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Great Features But It's All Lipstick.
on September 8, 2022
Posted by: NeverAgainGE
This countertop microwave was installed in an island so came with a trim kit. The trim kit is so poorly thought out that heat and humidity was retained in the electronics of the microwave and it rusted out. It did not blow out the moisture properly. Long story short, the microwave stopped working, but since the hole in the island was custom made, I had to replace it with an identical microwave. Don't waste your money on any Cafe series appliance. They have nice lipstick but are built no better than GE's bottom on the line appliances.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Kacie@Cafe, Cafe_Appliances, September 14, 2022
Hey there,
We're deeply sorry you had that experience with your microwave. We know that this was a frustrating situation, and we regret the inconvenience that this has caused you.
We're confident your new model will last for many years. We will take your feedback and experience and relay it to our development and design team.
If you need any assistance or have any questions or concern in the future, please do not hesitate in reaching back out to us; we're here and always happy to help.
Kacie@Cafe
We're deeply sorry you had that experience with your microwave. We know that this was a frustrating situation, and we regret the inconvenience that this has caused you.
We're confident your new model will last for many years. We will take your feedback and experience and relay it to our development and design team.
If you need any assistance or have any questions or concern in the future, please do not hesitate in reaching back out to us; we're here and always happy to help.
Kacie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Poor Quality
on April 12, 2023
Posted by: Wavey
from Florida
We are very disappointed with the quality of the microwave. Shortly after 1 year we began losing segments of the display. After less than 3 years the unit magnetron died and the turntable died. We are having to replace the unit with a new one because it is almost as expensive to repair it.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Charlie@Cafe, GE_Appliances, April 13, 2023
Hello,
We are so sorry to hear that you are having issues with your microwave. We understand how important it is that a unit has great longevity, and we apologize that this unit has not lasted as long as you expected.
We will definitely pass this on to our engineers and design team, as we always welcome feedback from our customers to help us improve on future builds.
Have a great day!
-Charlie@Cafe
We are so sorry to hear that you are having issues with your microwave. We understand how important it is that a unit has great longevity, and we apologize that this unit has not lasted as long as you expected.
We will definitely pass this on to our engineers and design team, as we always welcome feedback from our customers to help us improve on future builds.
Have a great day!
-Charlie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Poor quality
on August 16, 2024
Posted by: Hess1011
from Spring, TX
This review is a common theme as all the other ones. High end Cafe purchase a couple of years back and now it’s rendered useless. Started with the display and now the turntable turns on its own and is starting to go down fast. I would love some help from ge since all my other appliances from ge seem to last
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Charlie, Cafe_Appliances, August 20, 2024
We're sorry to hear that your microwave turntable turn on its own. We took a look at your case and see that you are working with our team members to resolve this issue. We encourage you to continue to work with us directly on this.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Buyers remorse! Worse very expensive microwave.
on November 27, 2024
Posted by: ScottK
from Baton Rouge, LA
We remodeled our kitchen 2019 and purchased all Cafe appliances from our local appliance supplier. It broke less than 2 years of service. The entire control panel and display broke where many of the buttons don’t work and the ones that do still can turn on the unit. The numbers on screen are out of sorts and not legible. I wish I would have read the reviews before getting this very expensive unit.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Café_Appliances, December 13, 2024
We'd like to assist you with your microwave control panel breaking. Keep an eye on your inbox for an email from our team member seeking additional details. Please respond promptly when you receive it.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Disappointed
on December 27, 2024
Posted by: 18Jules18
from New York
For the money I spent on this microwave, I expected it to last more than two years. I haven’t haven’t replaced it because it stopped working during the pandemic and I couldn’t afford to replace such an expensive microwave. The numbers stopped working, the microwave doesn’t heat up. It’s set in my island basically sitting there looking nice, but completely useless. I’m not surprised they’re not even making this model anymore. If I could afford to replace it I would have a long time ago. I was still paying it off and it had already crapped out. So disappointed in GE!
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, January 14, 2025
We'd like to help out with your microwave no longer operating. We will be getting in touch over email, please respond whenever you get the chance.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
GE Cafe' Microwave Stopped Heating
on January 6, 2025
Posted by: Joe H
from Naples FL
Same issue as other complaints with GE's microwaves. I had this microwave fixed during an extended warranty contract for several issues with the control panel. Now this built-in with trim kit just crapped out again and I have no warranty contract this time. First the turn-table stopped rotating and now it's not heating anything. Now I am trying to figure out how to replace the built in. Tried calling GE and could not get through as their phone system doesn't recognize my cell phone prompts! So disappointed in GE!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, January 20, 2025
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
5 Repair Calls
on February 18, 2025
Posted by: ScotAnne
Very disappointed in this microwave. Have had at least 5 repair calls on it. Control panel replaced twice and door switch replaced twice. Need to replace it and, of course, will have to purchase a new trim kit also.
Response from cafeappliances.comBy Adrian, GE_Appliances, February 20, 2025
We know the importance of an appliance operating as designed for a long period of time. However, it is not possible to determine the product failure rate, lifespan, life expectancy, or life cycle of an appliance. There are multiple variables involved such as frequency of use, type of use, location of appliance, care, and maintenance. The trim kits for our built-in microwaves are model-specific, so a new built-in microwave would require a new trim kit.
Written by a customer while visiting cafeappliances.com