Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Average customer rating
4.6
(2,114 Reviews)
Rating breakdown 2,114 reviews
5 Stars
1,470
4 Stars
451
3 Stars
120
2 Stars
38
1 Star
35
79%of customers recommend this product.
(
61 out of
77)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Customer Rating
2
Phone is slow and freezes up constantly.
on March 30, 2026
Posted by: Buster
[This review was collected as part of a promotion.] Finger print scanner only works when it wants to. The phone is slow and freezes up constantly. These problems started shortly after purchasing the phone.
Value
2
Response from Samsung USBy R&R, March 31, 2026
Hey Buster,
Thanks for sharing this. The Galaxy A36 5G is built to deliver a balanced experience with features like secure fingerprint access and reliable everyday performance. Running optimization and keeping your device updated can help improve responsiveness. We appreciate your feedback. Thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for sharing this. The Galaxy A36 5G is built to deliver a balanced experience with features like secure fingerprint access and reliable everyday performance. Running optimization and keeping your device updated can help improve responsiveness. We appreciate your feedback. Thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It's a Phone That Works And That's What I Need
on March 30, 2026
Posted by: venjamin
[This review was collected as part of a promotion.] I like that I can call and text and use the Internet on it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent choice!
on March 30, 2026
Posted by: Danew07
[This review was collected as part of a promotion.] Hey! I’ve been using the Samsung Galaxy A36 5G for about a year now, and honestly it seems like a really solid phone for the price. It has a big, smooth screen, great battery life, and does everything you need day-to-day without issues.
What I like most is the Galaxy AI features, it can help edit photos (like removing people in the background), rewrite texts to sound better, and even let you search anything just by circling it on the screen. Super convenient.
It’s not one that allows you to use an SD card to add memory, and it's not the best for heavy gaming or super high end camera stuff, but for normal use it’s actually really good and reliable. Definitely worth considering 👍
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Great for the price
on March 30, 2026
Posted by: Willie
[This review was collected as part of a promotion.] Finger scanner works great. Its a great phone for the price. Its just a little slow.
I've dropped it several times and it has held up amazing!
Value
3
Response from Samsung USBy R&R, March 31, 2026
Hello Willie,
Thank you for sharing this information. The Galaxy A17 5G is designed to offer everyday flexibility, providing access to Galaxy AI and essential applications. Managing background activity can help ensure that apps run more consistently as you switch between tasks.
The Quick Optimization feature enhances your device's performance by identifying apps that consume excessive battery power. It also removes unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps. Optimizing your phone is quick and easy. Simply go to Settings, swipe to find Device Care, tap on Optimize Now, and then tap Done.
You can learn more about keeping your device from slowing down by checking out the online resource linked below. Thank you for your feedback, and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing this information. The Galaxy A17 5G is designed to offer everyday flexibility, providing access to Galaxy AI and essential applications. Managing background activity can help ensure that apps run more consistently as you switch between tasks.
The Quick Optimization feature enhances your device's performance by identifying apps that consume excessive battery power. It also removes unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps. Optimizing your phone is quick and easy. Simply go to Settings, swipe to find Device Care, tap on Optimize Now, and then tap Done.
You can learn more about keeping your device from slowing down by checking out the online resource linked below. Thank you for your feedback, and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Nice phone
on March 30, 2026
Posted by: Ticwar
[This review was collected as part of a promotion.] Easy to navigate and very simple smartphone to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love galaxies
on March 30, 2026
Posted by: 1111111
[This review was collected as part of a promotion.] I love galaxy phones, they are great................
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has some great features
on March 30, 2026
Posted by: Moonman1412
[This review was collected as part of a promotion.] I did download the galaxy AI version on my phone and I'm happy with the results. And yes I use my phone for everything including entertainment purposes, gaming and lots of research on different topics. Over all not bad 👌
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A36 is a low cost/high reward S26 alternative
on March 30, 2026
Posted by: JDotTheVillain
[This review was collected as part of a promotion.] My phone gets used about 16 hours a day and the battery lasts all of it. The Galaxy AI is phenomenal and the camera is top tier. I've owned several Galaxy phones before and short of the flagship S series this is one of the best. The only problem I run into occasionally is the memory gets bogged down by too many AI APKs and the Always On Display uses a good amount of battery. Still it's a great phone at a great price.
Value
4
Written by a customer while visiting Samsung US