Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Average customer rating
4.6
(2,114 Reviews)
Rating breakdown 2,114 reviews
5 Stars
1,470
4 Stars
451
3 Stars
120
2 Stars
38
1 Star
35
79%of customers recommend this product.
(
61 out of
77)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Customer Rating
5
I love my new phone it a great phone.
on April 9, 2026
Posted by: Fresca3107
[This review was collected as part of a promotion.] I love my new phone. It's so much better than my old phone. It is really faster. I don't have to fight to get it to load my sites. I would definitely recommend it to all my family and friends. I also love all the new areas I have learned on my phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's fits well in my hand and my life.
on April 9, 2026
Posted by: Cupcake480
[This review was collected as part of a promotion.] My Samsung Galaxy holds my world. Phone calls with my grown up babies, video calls with my grandbabies. Constant contact with my road warrior hubby during his daily commutes and regular welfare checks on my senior Mother. Checking the Internet to see when is the best time to plant tulips. Paying bills, banking, recipes, shopping, travel map, my medical, lots and lots of photos, work and my calendar to keep it all straight. And sometimes I sit still long enough to have a little Netflix and chill time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Just bought it must be defective
on April 8, 2026
Posted by: Ghostkilldu
[This review was collected as part of a promotion.] Just bought it must be defective I try and open apps or scroll web pages and it down when odoesn't respond to my touches did everything it said online to fix it still not working but I can barely touch the volume buttons and it goes up when I barely touch down and goes down when I barely touch up and the AI brixby thing when trying to set it up it asks u to say pharase and even in a quiet room it tells me it don't recognize what I'm saying I'm. Very disappointed
Value
1
Response from Samsung USBy R&R, April 10, 2026
Hello Ghostkilldu,
Thank you for reaching out and sharing your experience with your Galaxy A36 5G. Getting started with a new device should feel smooth and intuitive from the very first use. The Galaxy A36 is designed to deliver a responsive experience with features that enhance everyday interactions and personalization.
If your Galaxy device's touchscreen is frozen or not responding, it doesn't necessarily mean there is something wrong with the device. The issue could be as simple as a faulty app or cracks in the screen affecting its performance.
Here are a few steps to troubleshoot:
1. **Remove any cases or screen protectors:** Start by taking off any non-Samsung certified screen protectors and cases that might be touching the screen.
2. **Check the screen's condition:** Ensure the touchscreen is dry and clean. If you are wearing gloves, consider removing them, as the screen may not recognize touches with gloves or extremely dry, chapped fingers.
3. **Optimize device performance:** Use the Device care feature to improve your device's overall performance. To do this, navigate to Settings, tap on Device care, and then select "Optimize now." On some devices, you may need to tap on "Battery and device care" first. This process will close all running apps and clear out unused memory.
For additional assistance, please check the online article linked below. If you need further help, don't hesitate to reach out to our Samsung Support Team.
Thank you for being a Samsung customer!
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your experience with your Galaxy A36 5G. Getting started with a new device should feel smooth and intuitive from the very first use. The Galaxy A36 is designed to deliver a responsive experience with features that enhance everyday interactions and personalization.
If your Galaxy device's touchscreen is frozen or not responding, it doesn't necessarily mean there is something wrong with the device. The issue could be as simple as a faulty app or cracks in the screen affecting its performance.
Here are a few steps to troubleshoot:
1. **Remove any cases or screen protectors:** Start by taking off any non-Samsung certified screen protectors and cases that might be touching the screen.
2. **Check the screen's condition:** Ensure the touchscreen is dry and clean. If you are wearing gloves, consider removing them, as the screen may not recognize touches with gloves or extremely dry, chapped fingers.
3. **Optimize device performance:** Use the Device care feature to improve your device's overall performance. To do this, navigate to Settings, tap on Device care, and then select "Optimize now." On some devices, you may need to tap on "Battery and device care" first. This process will close all running apps and clear out unused memory.
For additional assistance, please check the online article linked below. If you need further help, don't hesitate to reach out to our Samsung Support Team.
Thank you for being a Samsung customer!
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
"Gemini" vs "Hey Google"
on April 8, 2026
Posted by: Lafingass
[This review was collected as part of a promotion.] The device is great however simply asking hey Google and providing a website that I want to be directed to , Gemini takes over and begins to tell you all tge things they can do for you but they sometimes more than often cannot lead me where I'd like to go .. maybe its an operator error but very frustrating also the amount of times im prompted for identity proof is outlandish I thought the phones were smart to retain the info... but not so much
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This is one of the best phones I've had
on April 7, 2026
Posted by: CGL7988
[This review was collected as part of a promotion.] This phone is perfect for me its very easy to work and I can't complain about anything about it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Mid grade made fast
on April 7, 2026
Posted by: Prendes
[This review was collected as part of a promotion.] Way better then the a17 or a15 or the .Motorola power or Motorola g play that i had in the past year, all those old devices I could not have played a slot without lag taking over each session. This A36 did the trick!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is really easy to use and it's fast.
on April 6, 2026
Posted by: TIKAMARI37
[This review was collected as part of a promotion.] For someone who is very technically challenged, this phone is great. The Galaxy AI is not half as complicated as I thought it would be. Plus, the camera works h great, playing my music is s super clear on this phone. It's just an overall great phone...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nothing but good about this device
on April 6, 2026
Posted by: Jnh1995
[This review was collected as part of a promotion.] The device battery holds for hours. I use it for my game and it doesn't lag unlike my old Samsung Galaxy S21. I wish this phone came with wireless charging but I'm very pleased with the performance very much worth the price.
Value
5
Written by a customer while visiting Samsung US