Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Average customer rating
4.6
(2,114 Reviews)
Rating breakdown 2,114 reviews
5 Stars
1,470
4 Stars
451
3 Stars
120
2 Stars
38
1 Star
35
79%of customers recommend this product.
(
61 out of
77)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Customer Rating
5
Love this phone
on April 13, 2026
Posted by: DaniRay1982
[This review was collected as part of a promotion.] I have had this pbone ( the Galaxy A36 5G) for a couple years it still works great. Its a quality product that I will continue to use in future.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung A series phone
on April 13, 2026
Posted by: Sandie7070
[This review was collected as part of a promotion.] I am giving this device 5 stars. The exterior is sleek and lightweight but also sturdy and durable . If you add a case this phone will last as long is you need . I like the ease of setting up your phone and personalizing . I also like the many extra features like voice and hand command. I like the look of the device and the stylish design. I have had no complaints about this phone . The added moisture protection incase your near water is also a great feature. This phone definitely deserves 5 stars. The picture and video quality is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Regret purchase
on April 13, 2026
Posted by: Disappointed
[This review was collected as part of a promotion.] I got the A36....it freezes constantly. Only reason I got it was i was due for upgrade....should have just kept the old one...
Value
2
Response from Samsung USBy R&R, April 15, 2026
Hello there,
We understand your frustration and appreciate you sharing your concerns. The A36 is designed for everyday use, and your feedback on performance and responsiveness highlights what matters most. When your Galaxy phone or tablet freezes or crashes, it can be very stressful. The good news is that this concern can likely be resolved without sending your device in for service.
You can take a few simple steps to prevent freezes and crashes in the future. One effective method is to ensure your device’s software is up to date. To check for updates, follow these steps:
1. Open the **Settings** app on your device.
2. Swipe to and tap on **Software update** or **System updates** (the wording may vary by model).
3. Tap **Download and install** or **Check for software updates**.
4. If an update is available, it will start downloading. In some cases, you may need to tap **Download now**.
5. Once the download is complete, follow the on-screen instructions to install the update.
You can also check for updates using Smart Switch. For more information on keeping your device updated, please refer to the online article linked below.
Thank you for your feedback, and thank you for being a part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We understand your frustration and appreciate you sharing your concerns. The A36 is designed for everyday use, and your feedback on performance and responsiveness highlights what matters most. When your Galaxy phone or tablet freezes or crashes, it can be very stressful. The good news is that this concern can likely be resolved without sending your device in for service.
You can take a few simple steps to prevent freezes and crashes in the future. One effective method is to ensure your device’s software is up to date. To check for updates, follow these steps:
1. Open the **Settings** app on your device.
2. Swipe to and tap on **Software update** or **System updates** (the wording may vary by model).
3. Tap **Download and install** or **Check for software updates**.
4. If an update is available, it will start downloading. In some cases, you may need to tap **Download now**.
5. Once the download is complete, follow the on-screen instructions to install the update.
You can also check for updates using Smart Switch. For more information on keeping your device updated, please refer to the online article linked below.
Thank you for your feedback, and thank you for being a part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Not my favorite Galaxy series but still functional
on April 13, 2026
Posted by: Sweetthing03
[This review was collected as part of a promotion.] Galaxy A36 is marginal when it comes to functionality, design is good & probably my favorite part of this series. Overall a practical option for the price, just not the best when it comes to operational functions. Offers features like Galaxy AI which is cool only I feel like it needs more attention when it comes to the programming & range of intelligence while exploring different AI options, appears very basic not venturing much further than previous Google answers would give. Experienced more errors, freezing, and UI system malfunctions than usual in comparison to with other Samsung series ex; A13-A16 series had left much more of an impressive impact overall vs A36. Noticed hardware & programming almost seemed weakened or cheaply produced but even with all these things, for basic phone needs, it is practical.
Value
3
Response from Samsung USBy R&R, April 16, 2026
Hello there Sweetthing03,
Thank you for your honest comparison. The Galaxy A36 5G is designed to strike a balance between style and everyday functionality. Your feedback regarding performance and Galaxy AI emphasizes areas where the experience can continue to improve.
If you are experiencing more errors, freezing, or UI malfunctions, it may be time to optimize your device. To monitor your device's performance, you can use the Device Care feature, which provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for better performance.
The Quick Optimization feature enhances your device's performance by identifying apps that consume excessive battery power. It clears unnecessary items from memory, removes unused files, scans for malware, and closes background apps. Optimizing your phone is quick and easy. From the Settings menu, swipe to and tap on Device Care, then select Optimize Now, and finally tap Done.
For more information on keeping your device running smoothly, please check out the article linked below. Thank you for being a part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your honest comparison. The Galaxy A36 5G is designed to strike a balance between style and everyday functionality. Your feedback regarding performance and Galaxy AI emphasizes areas where the experience can continue to improve.
If you are experiencing more errors, freezing, or UI malfunctions, it may be time to optimize your device. To monitor your device's performance, you can use the Device Care feature, which provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for better performance.
The Quick Optimization feature enhances your device's performance by identifying apps that consume excessive battery power. It clears unnecessary items from memory, removes unused files, scans for malware, and closes background apps. Optimizing your phone is quick and easy. From the Settings menu, swipe to and tap on Device Care, then select Optimize Now, and finally tap Done.
For more information on keeping your device running smoothly, please check out the article linked below. Thank you for being a part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Mostly good
on April 13, 2026
Posted by: Rokasama
[This review was collected as part of a promotion.] Mostly good. Bit upsetting that have to restart frequently due to glitches. Haven't had this issue before on other phones. Is it due to this new Galaxy Al thing or the interaction with my internet provider or just the phone itself? Unknown at this point.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best value for ram and storage
on April 13, 2026
Posted by: Jonblaze
[This review was collected as part of a promotion.] I use galaxy ai everyday I don't write anymore I speak, powerful enough for games
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Its a good lasting phone
on April 13, 2026
Posted by: Antonio777
[This review was collected as part of a promotion.] The A35 5G is very durable for lasing a long time I have mine for 3 years
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great just wish you could add more memory
on April 13, 2026
Posted by: VidBookLover73
[This review was collected as part of a promotion.] I like the phone. I just wish I could add more memory to it. I eventually have to delete stuff to make sure it runs properly. Also at night the data lags a bit.
Value
4
Written by a customer while visiting Samsung US