Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Average customer rating
4.6
(2,114 Reviews)
Rating breakdown 2,114 reviews
5 Stars
1,470
4 Stars
451
3 Stars
120
2 Stars
38
1 Star
35
79%of customers recommend this product.
(
61 out of
77)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Customer Rating
4
This product is good with the AI feature
on April 27, 2026
Posted by: Kike1717
[This review was collected as part of a promotion.] Love Samsung phone it my go to phone has alot of features that don't know where to start. Like the AI feature that helps with looking up or just having a conversation and the camera is great
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
After 5 years, this phone still works great.
on April 27, 2026
Posted by: WolfSpider
[This review was collected as part of a promotion.] I've had this phone for over 5 years now. It still is a hard working phone. It's quite tough; I've dropped it a few times, and nothing has broken. Game-wise, as long as the games are up-to-date, I have not had any issues. It has also made an excellent hot spot for my job.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
My A36 5g has great features!
on April 27, 2026
Posted by: LoveMyPug
[This review was collected as part of a promotion.] I like that I can personalize my phone & make changes if needed. I use the Galaxy AI search feature a lot which is very helpful! I can do so much with my phone, it's fantastic & fun to explore!
Value
4
Response from Samsung USBy R&R, May 5, 2026
Hi there LoveMyPug,
It sounds like you're truly making the Galaxy A36 5G your own. The personalization options and Smart AI features provide a lot of flexibility and make everyday use more engaging. Although the A Series model doesn't have the complete rollout of Galaxy AI just yet, it still includes many amazing Smart AI features to enhance your daily experience. I'm glad to hear you're enjoying the exploration of everything it has to offer. Thank you for being a Samsung customer!
-Ty
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It sounds like you're truly making the Galaxy A36 5G your own. The personalization options and Smart AI features provide a lot of flexibility and make everyday use more engaging. Although the A Series model doesn't have the complete rollout of Galaxy AI just yet, it still includes many amazing Smart AI features to enhance your daily experience. I'm glad to hear you're enjoying the exploration of everything it has to offer. Thank you for being a Samsung customer!
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
The only thing that only reason its not all 5 star
on April 27, 2026
Posted by: Smokemoneygetpaid702
[This review was collected as part of a promotion.] It okay just sucks is that thier is n OK wireless charging 2 it
Value
4
Response from Samsung USBy R&R, May 7, 2026
Hey there Smokemoneygetpaid702,
Thank you for sharing your thoughts on the Galaxy A36 5G. It is great to hear the device has been a solid experience overall, and features like wireless charging can definitely make everyday use even more convenient for many Galaxy users.
-Ty
Samsung Support
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Thank you for sharing your thoughts on the Galaxy A36 5G. It is great to hear the device has been a solid experience overall, and features like wireless charging can definitely make everyday use even more convenient for many Galaxy users.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
The features are great for this model
on April 27, 2026
Posted by: Roseenigma69
[This review was collected as part of a promotion.] I use my device a lot. Mostly for streaming watching movies. I constantly use it to be on social media, and the AI is definitely helpful when you are trying to find out information, you know, even if it's something very quick or something extensive. I definitely think that this phone is great for the price.And the content that it has
Value
4
Response from Samsung USBy R&R, May 5, 2026
Good day Roseenigma69,
It sounds like the Galaxy A36 5G is seamlessly fitting into your daily routine. From streaming to quick searches with Smart AI features, it is designed to keep everything simple and accessible throughout the day. It's wonderful to hear that it supports your connectivity needs. Thank you for being a Samsung customer.
-Ty
Samsung Support
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It sounds like the Galaxy A36 5G is seamlessly fitting into your daily routine. From streaming to quick searches with Smart AI features, it is designed to keep everything simple and accessible throughout the day. It's wonderful to hear that it supports your connectivity needs. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 27, 2026
Posted by: KindredSpirits
[This review was collected as part of a promotion.] I love my galaxy. I use AI most everyday doing simple tasks such as checking emails, scrolling on social media, and most of all playing my games. It's very easy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone, great phone performance
on April 27, 2026
Posted by: CPhillips
[This review was collected as part of a promotion.] I love my new galaxy phone. It provides all great features that you would want in a phone, plus some. The AI features are incredible. Between the phone itself and it's AI features it allows me easier and faster ways to access my schoolwork and trainIng courses. The AI features help me with accurate information while writing my papers for school. Also, with the Samsung account being able to use my Microsoft is great. I can do my work while away from the house and on the go without having too is my computer or laptop everywhere. I highly recommend a galaxy device of any sort, phones, tablets, etc... My husband is not tech savvy but he loves his new galaxy phone and it's new AI features as well. Awesome investment for both of us.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone but glitch after update
on April 27, 2026
Posted by: Weezy3
[This review was collected as part of a promotion.] After update, can't call directly out.Have to call three times before it go through and trouble with new messenger app. Most messages are doubled the older ones
Value
4
Response from Samsung USBy R&R, May 7, 2026
Hi Weezy3,
Thank you for taking the time to share your feedback on the Galaxy A36 5G. We’re glad to hear that you have been enjoying the phone overall. Software updates continuously introduce new features and enhancements to the Galaxy experience, and customer insights like yours are always valuable.
If you have been experiencing call connectivity concerns since the update, we recommend contacting your mobile carrier. You may need to reset your network settings on your device. If you need further assistance, please contact Samsung.
-Ty
Samsung Support
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Facebook
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Thank you for taking the time to share your feedback on the Galaxy A36 5G. We’re glad to hear that you have been enjoying the phone overall. Software updates continuously introduce new features and enhancements to the Galaxy experience, and customer insights like yours are always valuable.
If you have been experiencing call connectivity concerns since the update, we recommend contacting your mobile carrier. You may need to reset your network settings on your device. If you need further assistance, please contact Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US