Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Average customer rating
4.6
(2,114 Reviews)
Rating breakdown 2,114 reviews
5 Stars
1,470
4 Stars
451
3 Stars
120
2 Stars
38
1 Star
35
79%of customers recommend this product.
(
61 out of
77)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Customer Rating
3
It glitches up at times
on April 27, 2026
Posted by: Techlord
[This review was collected as part of a promotion.] My Galaxy A36 works fairly well for the most part. It has glitched up but when the service goes out you're still able to receive calls for a minute at least.
Value
3
Response from Samsung USBy R&R, April 29, 2026
Hi there Techlord,
Thank you for sharing your experience with your Galaxy A36 5G. I'm glad to hear that your device is performing well overall. It’s designed to maintain a stable connection even when the signal fluctuates, allowing you to stay connected with calls and manage everyday tasks seamlessly.
If you're experiencing repeated restarts with your device, it might be a good idea to perform a reset. You can reset your phone to its default settings without erasing apps or data. This type of reset will not affect your security settings, language settings, accounts, personal data, or your downloaded apps' settings.
To reset your device, follow these steps:
1. Navigate to and open **Settings**.
2. Tap on **General management**.
3. Swipe to and tap **Reset**.
4. Tap **Reset all settings**.
5. Review the information and then tap **Reset settings**.
6. Finally, tap **Reset** to confirm.
Your device will restart after a few moments. This reset should help improve performance. For more information about resetting your device, please check the link provided below.
Thank you for your review and for choosing Samsung!
Perform a factory reset on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002030/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for sharing your experience with your Galaxy A36 5G. I'm glad to hear that your device is performing well overall. It’s designed to maintain a stable connection even when the signal fluctuates, allowing you to stay connected with calls and manage everyday tasks seamlessly.
If you're experiencing repeated restarts with your device, it might be a good idea to perform a reset. You can reset your phone to its default settings without erasing apps or data. This type of reset will not affect your security settings, language settings, accounts, personal data, or your downloaded apps' settings.
To reset your device, follow these steps:
1. Navigate to and open **Settings**.
2. Tap on **General management**.
3. Swipe to and tap **Reset**.
4. Tap **Reset all settings**.
5. Review the information and then tap **Reset settings**.
6. Finally, tap **Reset** to confirm.
Your device will restart after a few moments. This reset should help improve performance. For more information about resetting your device, please check the link provided below.
Thank you for your review and for choosing Samsung!
Perform a factory reset on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002030/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Problems from the beginning
on April 27, 2026
Posted by: Buttoneyes
[This review was collected as part of a promotion.] Galaxy A36 is not a good device . I am not able to talk text and everytime I make a call , it tells me I can't. I have to call again
Value
3
Response from Samsung USBy R&R, April 29, 2026
Hey Buttoneyes,
Galaxy devices are designed to keep communication simple and reliable throughout the day. Keeping your system updated and optimized can help ensure that calls and messaging remain consistent while using your A36 5G. If you encounter issues connecting when making a call or sending a text, it may be related to your network. You can reset your mobile network to realign your phone with your service provider.
To check your mobile network settings, follow these steps:
1. Open **Settings** on your device.
2. Tap on **Connections**.
3. Select **Mobile networks**.
4. Choose your network mode by tapping on **Network mode** and then selecting your preferred option.
To reset your network settings, do the following:
1. Open **Settings** and tap on **General management**.
2. Tap on **Reset**, then select **Reset network settings**.
3. Tap on **Reset settings**. If prompted, enter your PIN or password to continue.
4. Finally, tap **Reset**.
After completing these steps, you can test your mobile connection. For more detailed instructions on resetting your mobile network, please refer to the online article linked below.
Thank you for your review and for being a part of the Samsung community!
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy devices are designed to keep communication simple and reliable throughout the day. Keeping your system updated and optimized can help ensure that calls and messaging remain consistent while using your A36 5G. If you encounter issues connecting when making a call or sending a text, it may be related to your network. You can reset your mobile network to realign your phone with your service provider.
To check your mobile network settings, follow these steps:
1. Open **Settings** on your device.
2. Tap on **Connections**.
3. Select **Mobile networks**.
4. Choose your network mode by tapping on **Network mode** and then selecting your preferred option.
To reset your network settings, do the following:
1. Open **Settings** and tap on **General management**.
2. Tap on **Reset**, then select **Reset network settings**.
3. Tap on **Reset settings**. If prompted, enter your PIN or password to continue.
4. Finally, tap **Reset**.
After completing these steps, you can test your mobile connection. For more detailed instructions on resetting your mobile network, please refer to the online article linked below.
Thank you for your review and for being a part of the Samsung community!
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Superb Great Phone, someone can think about.
on April 27, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] The phone is superb, with support for 2 SIMs. Since I travel a lot, this phone lets me switch numbers easily without any hassle. I wish I had found this phone earlier, so I wouldn't have had to buy 2 mobiles. However, now that I have this phone, I can easily manage 2 different numbers on one device. One local US number and one international. I would recommend this phone to those who do PCS or TDY, so you are connected to your local state SIM as well as the international SIM simultaneously.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Galaxy a35 5g
on April 27, 2026
Posted by: MyGalaxy305
[This review was collected as part of a promotion.] I love my Galaxy phone. I use it at home and at work. Most importantly, I mostly use i when I diagnose my vehicle. If I need a particular part, I use the AI and ask what is the best part for 2014 Dodge charger se.
Also, I can shop different part stores to find the best competitive price.
Also, I can shop different part stores to find the best competitive price.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's the toughest phone ever
on April 27, 2026
Posted by: Hasson
[This review was collected as part of a promotion.] I love my A36 Samsung is like seriously probably the most dependable user friendly devices you can have I love the whole ecosystem I have a tablet too it's always there for me it never I've never had a problem with it and I use it for everything I stream music I probably have like 20 gigs of downloaded songs just on my phone and I can watch movies with it always get the signal even when like other devices don't is weird and I don't know what I mean there's nothing negative about it at all honestly really I mean I guess maybe the battery can last a little bit longer but who doesn't want that you know and seriously I mean I don't know I could just go on and on about how great it is but I mean oh and like AI like it it uses AI really well oh and the the text to wait live transcribe live that's what I'm talking about it's awesome like I really like that it helps me out a lot cuz I'm kind of hard of hearing from an accident I had Plus on a working a really industrial environment you know I'm a welder so there's always loud noises going on and I'm not even sure if my phone's waterproof I think it is but you know I sweat a lot and it's always in my pocket and I mean it'll be sucking wet and it never has a problem working like ever keep it up same thing I can only imagine like what s 26 Ultra would be like that's why I really want. I have to wait until I can afford it. Anyway, keep up the good work Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone and extremely reliable
on April 27, 2026
Posted by: SiiNFullKing
[This review was collected as part of a promotion.] First I will like to say that galaxy has always bin and perfect phone for my life and has come in handy so many times I can't even count.
The main thing I like to use this the AI features such as Gemini, I use Gemini for my school work for proof editing my assignments and polishing my vocabulary, for looking up information that is related to the topic we are discussing and many more .using Gemini has made it so I don't even have to manually go onto the net and look for information my self ,what makes Gemini a great help is after it informs you on the information, it will suggest keys point out of the previous topic you just looked up.
The main thing I like to use this the AI features such as Gemini, I use Gemini for my school work for proof editing my assignments and polishing my vocabulary, for looking up information that is related to the topic we are discussing and many more .using Gemini has made it so I don't even have to manually go onto the net and look for information my self ,what makes Gemini a great help is after it informs you on the information, it will suggest keys point out of the previous topic you just looked up.
I also love to use my galaxy for the gaming , I am a huge mobile gamer and there isn't an application game that galaxy can't run , it's smooth,the graphics are top tier and the sound is definitely pleasing..Overall Samsung Galaxy are my favorite phones and I refuse to use anythings else ....Galaxy gang
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone!
on April 27, 2026
Posted by: Violet
[This review was collected as part of a promotion.] I love the circle to search. Gemini Ai is great! Best phone ever!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Even at its low price, not worth the buy.
on April 27, 2026
Posted by: ThunderBird
[This review was collected as part of a promotion.] The phone is decent when operated very lightly. VERY lightly. I'm not a phone gamer but it can only handle the game, even the light games, and if you get a call or notification during the game it slows drastically. You have to close all apps, clear cache, and do clean-ups often to keep it running smooth. If you don't use your phone much, or only stream movies or YouTube it's decent enough, but not worth the price still.
Value
2
Response from Samsung USBy R&R, April 30, 2026
Hello there ThunderBird,
Thank you for sharing your thoughts on your Galaxy A3 5G. Performance can feel very different depending on how a device is used day to day. Galaxy A series is built to handle everyday tasks like streaming, browsing, and staying connected with ease. It is great to see where it works best for you. Thank you for sharing your experience with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thank you for sharing your thoughts on your Galaxy A3 5G. Performance can feel very different depending on how a device is used day to day. Galaxy A series is built to handle everyday tasks like streaming, browsing, and staying connected with ease. It is great to see where it works best for you. Thank you for sharing your experience with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US