Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Average customer rating
4.6
(2,114 Reviews)
Rating breakdown 2,114 reviews
5 Stars
1,470
4 Stars
451
3 Stars
120
2 Stars
38
1 Star
35
79%of customers recommend this product.
(
61 out of
77)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Customer Rating
1
It's old and gets stuck a lot
on May 25, 2026
Posted by: Jusm27
[This review was collected as part of a promotion.] Can't do 2 things at one time. Very old and gets stuck all the time
Value
1
Response from Samsung USBy R&R, May 29, 2026
Hey there Jusm2,
Thank you for sharing your feedback on your Galaxy A36 5G. Every day multitasking is a significant part of how people use their phones. The best way to use two apps simultaneously on your Galaxy A36 5G is by utilizing the Multi Window function. This feature allows you to work with two apps at once without constantly switching back and forth, letting you alternate between them, adjust their display sizes, and copy information from one app to another. Here’s how to use it:
1. From the right side of the screen, swipe left to open the Multi Window tray.
2. Tap the grid or the three horizontal lines to view all your current apps.
- To open an app in split screen view on Z Fold devices, drag and drop it to the left, right, top, or bottom of the screen. You can do the same for additional apps if desired. To open an app in pop-up view, simply drag it to the center of the screen.
- For Z Fold front screens, Z Flip devices, and non-foldable devices, drag and drop the app to the top or bottom of the screen to enter split screen view. Again, drag another app in the same manner. For pop-up view, drag the app to the center.
3. Alternatively, tap Recents, select an app's icon, and then choose either "Open in split screen view" or "Open in pop-up view."
4. In pop-up view, you can rearrange your opened apps by moving the windows as you prefer. If you need a larger view for a specific app, tap the expand icon at the top to enlarge the window.
5. In split screen view, use the dividers between the apps to adjust their sizes.
6. To create an app pair in split screen view, tap the dotted divider between the apps and then tap the app pair icon (which looks like a star). After that, select your desired location for the app pair.
7. To close an app in split screen or pop-up view, tap the blue divider at the top of the app's screen, and then tap the X icon.
8. On foldable devices, your apps will remain active when you switch to Flex mode. You can keep the phone propped open on a desk or in your hand to continue using split screen or pop-up view.
This is one of the best ways to use multiple apps at the same time on your Galaxy A36 5G device. For more details, please refer to the link provided below. We appreciate you taking the time to share your experience, and thank you for choosing Samsung as your go-to brand.
Use Multi window and App pairs on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002022/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thank you for sharing your feedback on your Galaxy A36 5G. Every day multitasking is a significant part of how people use their phones. The best way to use two apps simultaneously on your Galaxy A36 5G is by utilizing the Multi Window function. This feature allows you to work with two apps at once without constantly switching back and forth, letting you alternate between them, adjust their display sizes, and copy information from one app to another. Here’s how to use it:
1. From the right side of the screen, swipe left to open the Multi Window tray.
2. Tap the grid or the three horizontal lines to view all your current apps.
- To open an app in split screen view on Z Fold devices, drag and drop it to the left, right, top, or bottom of the screen. You can do the same for additional apps if desired. To open an app in pop-up view, simply drag it to the center of the screen.
- For Z Fold front screens, Z Flip devices, and non-foldable devices, drag and drop the app to the top or bottom of the screen to enter split screen view. Again, drag another app in the same manner. For pop-up view, drag the app to the center.
3. Alternatively, tap Recents, select an app's icon, and then choose either "Open in split screen view" or "Open in pop-up view."
4. In pop-up view, you can rearrange your opened apps by moving the windows as you prefer. If you need a larger view for a specific app, tap the expand icon at the top to enlarge the window.
5. In split screen view, use the dividers between the apps to adjust their sizes.
6. To create an app pair in split screen view, tap the dotted divider between the apps and then tap the app pair icon (which looks like a star). After that, select your desired location for the app pair.
7. To close an app in split screen or pop-up view, tap the blue divider at the top of the app's screen, and then tap the X icon.
8. On foldable devices, your apps will remain active when you switch to Flex mode. You can keep the phone propped open on a desk or in your hand to continue using split screen or pop-up view.
This is one of the best ways to use multiple apps at the same time on your Galaxy A36 5G device. For more details, please refer to the link provided below. We appreciate you taking the time to share your experience, and thank you for choosing Samsung as your go-to brand.
Use Multi window and App pairs on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002022/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This is a very good budget phone
on May 25, 2026
Posted by: Radar7
[This review was collected as part of a promotion.] Based on general product specifications, the Samsung Galaxy A36 stands out as an excellent mid-range smartphone for several reasons:Key StrengthsPremium Display: It features a vibrant, smooth Super AMOLED screen with a 120Hz refresh rate.Long Software Support: Samsung offers up to 4 major Android updates and 5 years of security patches.Strong Battery Life: The large 5,000mAh battery easily lasts a full day of heavy use.Capable Cameras: It includes a solid main camera with Optical Image Stabilization (OIS) for steady, clear photos.Durability: The phone carries an IP67 rating, making it highly resistant to dust and water.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Decent phone
on May 25, 2026
Posted by: Havoc389
[This review was collected as part of a promotion.] Good phone but no headphones jack. Need wireless stuff to attach
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
OVERALL AMAZING
on May 25, 2026
Posted by: Garcia2024
[This review was collected as part of a promotion.] Great phone fast and storage space is amazing. Long lasting Battery with a full charge I can watch my streaming apps play games or just scroll on Facebook or tik tok all day not having to worry about my phone dying or needing charge. Security features are beyond amazing I love the kids mode feature and how it needs my fingerprint face or pin to exit kids mode now I dont have to worry my kids calling or texting anyone when they have my phone Galaxy A35 Is overall the best phone ive had
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
A36 review
on May 25, 2026
Posted by: RokasaMa
[This review was collected as part of a promotion.] Not bad phone except for the fact I have to restart it at least weekly, sometimes more. Which is quite annoying and time consuming. If had to do it over, I'd return to the S series. Not sure what the Galaxy AI has to do with it.
Value
3
Response from Samsung USBy R&R, May 29, 2026
Hiya RokasaMa,
Thank you for sharing your thoughts on your Galaxy A36 5G. We appreciate learning about your experience with the device. If you are experiencing frequent restarts, your phone may benefit from optimization. The Quick Optimization feature enhances your device's performance by identifying apps that consume excessive battery power. It also removes unnecessary items from memory, deletes unwanted files, scans for malware, and closes background apps.
Optimizing your phone is quick and easy. Simply go to Settings, swipe to and tap Device care, then tap Optimize now, and finally tap Done.
To find out more about keeping your device running smoothly, please check the online article linked below. While the full rollout of Galaxy AI hasn't reached A Series devices yet, the integration of Smart features with Awesome Intelligence provides some AI capabilities on your device. If you're interested in learning more, please follow the link provided below.
Your feedback is always valuable to us. Thank you for being a Samsung customer!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Useful features on the Galaxy A16, A26, A36, and A56 - https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your thoughts on your Galaxy A36 5G. We appreciate learning about your experience with the device. If you are experiencing frequent restarts, your phone may benefit from optimization. The Quick Optimization feature enhances your device's performance by identifying apps that consume excessive battery power. It also removes unnecessary items from memory, deletes unwanted files, scans for malware, and closes background apps.
Optimizing your phone is quick and easy. Simply go to Settings, swipe to and tap Device care, then tap Optimize now, and finally tap Done.
To find out more about keeping your device running smoothly, please check the online article linked below. While the full rollout of Galaxy AI hasn't reached A Series devices yet, the integration of Smart features with Awesome Intelligence provides some AI capabilities on your device. If you're interested in learning more, please follow the link provided below.
Your feedback is always valuable to us. Thank you for being a Samsung customer!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Useful features on the Galaxy A16, A26, A36, and A56 - https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
This phone is NOT worth the money
on May 25, 2026
Posted by: Cherokee
[This review was collected as part of a promotion.] I am extremely disappointed in this phone. It is not worth the money that I am paying for. It is laggy, camera sucks, upgrades change the dynamics constantly.
Horrible Horrible horrible!!
Horrible Horrible horrible!!
Value
1
Response from Samsung USBy R&R, May 29, 2026
Hello Cherokee,
Thank you for taking the time to share your review of the Galaxy A36 5G. We appreciate hearing your thoughts on its performance.
Your devices can sometimes slow down as internal storage fills up or as cache accumulates after system updates. To enhance your device's performance, consider enabling RAM Plus. To do this, go to Settings > Device Care > Memory > RAM Plus. Set it to the highest available option to provide your device with virtual memory, which will improve multitasking capabilities.
Additionally, clearing the app's cache or data can help resolve any concerns. This action will delete any problematic files or bugs associated with the app. You can also utilize your phone or tablet’s Device Care features to limit background apps, which can help extend battery life.
If you're experiencing camera lag, try switching to Pro Mode. For better handling of moving subjects or low light conditions, open the Camera app, go to 'More,' and select 'Pro Mode.'
We have more information available to help you keep your device performing optimally, as well as an article on capturing the best moments with your Galaxy A36 5G. These resources are linked below. Feedback like yours is invaluable in shaping the Galaxy experience, so thank you for being a part of the Samsung community!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Camera modes and settings on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS10001353/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share your review of the Galaxy A36 5G. We appreciate hearing your thoughts on its performance.
Your devices can sometimes slow down as internal storage fills up or as cache accumulates after system updates. To enhance your device's performance, consider enabling RAM Plus. To do this, go to Settings > Device Care > Memory > RAM Plus. Set it to the highest available option to provide your device with virtual memory, which will improve multitasking capabilities.
Additionally, clearing the app's cache or data can help resolve any concerns. This action will delete any problematic files or bugs associated with the app. You can also utilize your phone or tablet’s Device Care features to limit background apps, which can help extend battery life.
If you're experiencing camera lag, try switching to Pro Mode. For better handling of moving subjects or low light conditions, open the Camera app, go to 'More,' and select 'Pro Mode.'
We have more information available to help you keep your device performing optimally, as well as an article on capturing the best moments with your Galaxy A36 5G. These resources are linked below. Feedback like yours is invaluable in shaping the Galaxy experience, so thank you for being a part of the Samsung community!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Camera modes and settings on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS10001353/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy AI is a game changer!
on May 25, 2026
Posted by: LunarLoveless
[This review was collected as part of a promotion.] Ever since i got the A36 and started to use Galaxy AI i ended up loving it, even though at first i was skeptical about it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is awesome... great features.. love it
on May 25, 2026
Posted by: Ems1hart
[This review was collected as part of a promotion.] I absolutely 💯 love my phone... great AI
generated content... fantastic lives... photos are great and the filter effects are
awesome... I stream a lot of music... and YouTube videos... awesome device
generated content... fantastic lives... photos are great and the filter effects are
awesome... I stream a lot of music... and YouTube videos... awesome device
Value
4
Written by a customer while visiting Samsung US