Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Average customer rating
4.6
(2,114 Reviews)
Rating breakdown 2,114 reviews
5 Stars
1,470
4 Stars
451
3 Stars
120
2 Stars
38
1 Star
35
79%of customers recommend this product.
(
61 out of
77)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Customer Rating
3
Not bad, but somewhat disappointing
on June 6, 2026
Posted by: OldDog6063
[This review was collected as part of a promotion.] I will say that I do like the size. Slightly larger than my old phone, yet not too bulky. In my opinion the camera was much better on my last Galaxy. Battery life is good, but I was extremely disappointed to find that it does not support wireless charging. It seems to me that it is a little slow, doesn't feel like it opens apps or responds to touch quickly.
Value
3
Response from Samsung USBy R&R, June 9, 2026
Hey there OldDog6063,
Thank you for updating us on your experience with the Galaxy A36 5G. The Galaxy A36 5G offers a comfortable size that balances screen space with everyday portability. We’re glad to hear that the design works well for you, and we appreciate your feedback on the camera experience.
You might notice that over time, your phone may start to slow down. This is a common issue with any device. In most cases, it happens because the phone's cache and storage need to be cleared. If your phone or tablet needs extra help with storage, memory, or app performance, you can use the Device Care feature. This tool helps keep your device running smoothly by scanning for app crashes, closing unnecessary background apps, and checking for malware, all with the tap of a button!
For more information, please check out the online article linked below. Thank you for sharing your thoughts; we truly value you as a Samsung customer.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for updating us on your experience with the Galaxy A36 5G. The Galaxy A36 5G offers a comfortable size that balances screen space with everyday portability. We’re glad to hear that the design works well for you, and we appreciate your feedback on the camera experience.
You might notice that over time, your phone may start to slow down. This is a common issue with any device. In most cases, it happens because the phone's cache and storage need to be cleared. If your phone or tablet needs extra help with storage, memory, or app performance, you can use the Device Care feature. This tool helps keep your device running smoothly by scanning for app crashes, closing unnecessary background apps, and checking for malware, all with the tap of a button!
For more information, please check out the online article linked below. Thank you for sharing your thoughts; we truly value you as a Samsung customer.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This device has good qualitu of camera and sound
on June 5, 2026
Posted by: Theon10
[This review was collected as part of a promotion.] Galaxy AI (Galaxy.ai) offers a massive bundle of AI models and tools (text generation, image/video creation, and translation) in a single dashboard. It is highly convenient for casual users wanting to test multiple AI tools.Galaxy.ai is a budget-friendly, all-in-one AI platform..has excellebt quality and features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product was worth the price.
on June 5, 2026
Posted by: elleJ329
[This review was collected as part of a promotion.] Works perfectly has great power and connectivity. The color is great I'm really enjoying it. I think I'll stick with getting Samsung from now on.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So much better then the A17
on June 5, 2026
Posted by: Stephybrat
[This review was collected as part of a promotion.] Really like my A36 its a sleeper the nice features are not seen or known by anyone but its owner
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It's a bigger upgrade from my S20F.E , I like it
on June 5, 2026
Posted by: AJmoney128
[This review was collected as part of a promotion.] My Galaxy AI is awesome. I use it all the time for like when I'm stuck at a mission. When I'm trying to find a movie when I'm trying to find a song, it's just really helpful to me. And I'm happy you all made it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love this product.It's a way better
on June 5, 2026
Posted by: AJmoney
[This review was collected as part of a promotion.] I love my new phone because I had to get rid of my old one.Cause the charging port went out.And I always using a regular charger, and the battery blew up, so I lost all those photos, but this new phone, the AI was way better with Google's AI can help find songs movies when I'm stuck in apart in a game.It's a useful tool , and i'm happy to have it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone excellent
on June 5, 2026
Posted by: John1987
[This review was collected as part of a promotion.] I used my device for social media and watch movies
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
A36 5G..ugh okay
on June 4, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I use my phone for work and taking photos mainly.. the speed is my phone is okay.. the durability of my phone is not as great tho..
Photo edits are getting better q the updates however even w a case my phone cracked in 2 months of having it
Value
3
Response from Samsung USBy R&R, June 5, 2026
Hello CassAfrass,
The Galaxy A36 5G has proven to be a reliable companion for work, photography, and everyday tasks. It's great to hear that its speed and durability have met many of your needs, although there are still some areas where improvements could enhance the experience. We understand that a cracked phone can be frustrating to use. Please note that Samsung products are covered against manufacturing defects in materials and workmanship under a limited 12-month warranty specified for each product. Additionally, we offer an option to add extended coverage with Samsung Care+ on eligible devices, providing extra protection and support. We appreciate your balanced feedback and thank you for choosing Samsung as your go-to brand.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Galaxy A36 5G has proven to be a reliable companion for work, photography, and everyday tasks. It's great to hear that its speed and durability have met many of your needs, although there are still some areas where improvements could enhance the experience. We understand that a cracked phone can be frustrating to use. Please note that Samsung products are covered against manufacturing defects in materials and workmanship under a limited 12-month warranty specified for each product. Additionally, we offer an option to add extended coverage with Samsung Care+ on eligible devices, providing extra protection and support. We appreciate your balanced feedback and thank you for choosing Samsung as your go-to brand.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US