Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Average customer rating
4.6
(2,114 Reviews)
Rating breakdown 2,114 reviews
5 Stars
1,470
4 Stars
451
3 Stars
120
2 Stars
38
1 Star
35
79%of customers recommend this product.
(
61 out of
77)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Customer Rating
2
Nice phone but needs work
on June 22, 2026
Posted by: Ctr4me2
[This review was collected as part of a promotion.] My mom has this phone and shes had it for a while. I have a15.
Her phone as far as I know has dropped calls. Updates need to be better. The cost to fix the screen is atrocious.
Value
2
Response from Samsung USBy R&R, June 23, 2026
Hey there Ctr4me2,
Thank you for sharing your feedback on the Galaxy A36 5G. We appreciate your insights regarding the bright display, reliable battery life, and Smart AI features that enhance everyday use.
We understand that issues such as dropped calls, update concerns, and screen repair costs can affect your overall experience. If your phone is occasionally dropping calls, it may be due to signal issues. However, frequent dropped calls could indicate a damaged or improperly inserted SIM card. In some cases, physical or liquid damage to the device might be the cause.
There are several troubleshooting methods you can try, including rebooting your phone, performing a software update, or conducting a factory reset. If calls are only dropping in specific areas, we recommend contacting your carrier to inquire about their coverage and any potential outages. In densely populated areas, cell towers can become overloaded, leading to dropped calls. Additionally, physical obstructions such as hills, trees, or buildings can interfere with signal strength. If you have Wi-Fi calling enabled, that could also be a contributing factor to dropped calls.
If you need further assistance, please don't hesitate to reach out to our Samsung Support Team. Your comments are valuable to us and help us improve future experiences. Thank you for being a Samsung customer.
-Ty
Samsung Support
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Thank you for sharing your feedback on the Galaxy A36 5G. We appreciate your insights regarding the bright display, reliable battery life, and Smart AI features that enhance everyday use.
We understand that issues such as dropped calls, update concerns, and screen repair costs can affect your overall experience. If your phone is occasionally dropping calls, it may be due to signal issues. However, frequent dropped calls could indicate a damaged or improperly inserted SIM card. In some cases, physical or liquid damage to the device might be the cause.
There are several troubleshooting methods you can try, including rebooting your phone, performing a software update, or conducting a factory reset. If calls are only dropping in specific areas, we recommend contacting your carrier to inquire about their coverage and any potential outages. In densely populated areas, cell towers can become overloaded, leading to dropped calls. Additionally, physical obstructions such as hills, trees, or buildings can interfere with signal strength. If you have Wi-Fi calling enabled, that could also be a contributing factor to dropped calls.
If you need further assistance, please don't hesitate to reach out to our Samsung Support Team. Your comments are valuable to us and help us improve future experiences. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone ever
on June 21, 2026
Posted by: Princess2536
[This review was collected as part of a promotion.] Love literally everything about it nota single thing that I don't enjoy about this phone.
Value
5
Response from Samsung USBy R&R, June 23, 2026
Greetings Princess2536,
Thank you for your glowing review of the Galaxy A36 5G. The vibrant display, dependable performance, and AI features are designed to make every day more enjoyable. It is wonderful to hear that you are loving every part of your phone and that it has been such a great experience for you. Thank you for being part of the Samsung family.
-Ty
Samsung Support
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Thank you for your glowing review of the Galaxy A36 5G. The vibrant display, dependable performance, and AI features are designed to make every day more enjoyable. It is wonderful to hear that you are loving every part of your phone and that it has been such a great experience for you. Thank you for being part of the Samsung family.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
The A36 is very nice
on June 18, 2026
Posted by: Legopez
[This review was collected as part of a promotion.] My Galaxy A36 is perfect for me. I don't need a whole bunch of extra features. I just need it for texting, phone calls and some searching. It works just fine with all my apps. I dont browse much on it as I use my PC, but when I need to, its fine. The camera is also pretty decent for my needs. I can also use eSIMS when I travel. It also works great with google maps. I love it.
Value
5
Response from Samsung USBy R&R, June 19, 2026
Hiya Legopez
Thank you for taking the time to share your experience with the Galaxy A36 5G. This device offers reliable performance, a capable camera, and convenient eSIM support, making it ideal for everyday mobile companionship. We're glad to hear that the phone meets your needs and works smoothly with your favorite apps, including Google Maps. We appreciate you sharing how well this device complements your use of technology. Thank you for choosing Samsung.
-Ty
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Thank you for taking the time to share your experience with the Galaxy A36 5G. This device offers reliable performance, a capable camera, and convenient eSIM support, making it ideal for everyday mobile companionship. We're glad to hear that the phone meets your needs and works smoothly with your favorite apps, including Google Maps. We appreciate you sharing how well this device complements your use of technology. Thank you for choosing Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
I was worried but I didn't need to be
on June 16, 2026
Posted by: DiamondDiva94
[This review was collected as part of a promotion.] When I was ready to upgrade from my old device, I wanted to make sure whatever phone I got would be a great fit and that I got exactly what I was hoping for. Ever since I got my first Samsung Galaxy phone YEARS ago, I knew I'd most likely never get a different brand again. The part I like the most? Knowing that when I buy a new phone, as long as it's a Samsung Galaxy, I won't be disappointed and I won't regret it one bit. The A series phones are my favorite. They're a great price and I prefer this series over the others personally. Not just because of the price but because of the top notch performance that I always get when I go with a Galaxy too. The picture quality is always great, I love the security features as well. I have ZERO complaints and only positive experiences with these phones. And of course it's also a HUGE bonus how easy it is to switch from one Galaxy to another because of the smart switch app. I don't know of any other brand that makes their devices so easy to use in general either. This new phone will undoubtedly last me for years but whenever I AM ready for an upgrade, the only phones I'll even bother picking from will be Samsung Galaxy phones 100%!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This device has great features for its price.
on June 15, 2026
Posted by: SamsungLover
[This review was collected as part of a promotion.] I mainly use my device for scrolling through social media, gaming, and browsing through the internet. I have had great experiences with the device, however there are some issues I have experienced. For example the device frequently overheats and lags when doing some moderate to heavy gaming. I have mainly experienced these issue when playing COD Mobile even though i have the graphics on the lowest possible settings and the frame rate locked at high. I also experience some light lagging when switching between apps frequently. But aside from that the device has been very fun to use, especially with the AI features in the gallery app. (Ex. The magic object eraser and the AI enhancer.)
Value
4
Response from Samsung USBy R&R, June 17, 2026
Hi there SamsungLover,
Thank you for sharing your experience with the Galaxy A36 5G. It is great to hear you are enjoying the AI features and having fun with the device overall. We understand that gaming performance and app switching have not always been as smooth as expected, and we appreciate your feedback. Thank you for choosing Samsung.
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy A36 5G. It is great to hear you are enjoying the AI features and having fun with the device overall. We understand that gaming performance and app switching have not always been as smooth as expected, and we appreciate your feedback. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Privacy Security Productivity
on June 12, 2026
Posted by: MrKirby
[This review was collected as part of a promotion.] I am not understanding the actual capabilities of this device versus the other A series while separately evaluating the AI. I Could appreciate access to several options and make a difference between what I want from my next developer. All phones are the same in purpose and different platforms allow privacy, less security and productivity. I only need the right person to get the job done in this position to make a more clear statement of the raised topics that truly are important for me and others yet you release a development to work on breaches.
This device has not reached the AI system yet but it's still working now so it's not bad right away but I Could connect wireless laptop with the AI controller for better quality and productivity in phones privacy, more security and productivity.
This device has not reached the AI system yet but it's still working now so it's not bad right away but I Could connect wireless laptop with the AI controller for better quality and productivity in phones privacy, more security and productivity.
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
This product is one I trust
on June 11, 2026
Posted by: Meek716
[This review was collected as part of a promotion.] I used my phone for work to ship to communicate to and for work. I love the features and the price and the quality. I will always choose Samsung Galaxy phones until I die
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is awesome and easy to use. Good feature
on June 11, 2026
Posted by: Dogo39
[This review was collected as part of a promotion.] Galaxy ai is awesome it helps me alot when I have questions and no one brain to pick. I use the phone for family time, watching shows and YouTube videos.
Value
5
Written by a customer while visiting Samsung US