Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Average customer rating
4.6
(2,114 Reviews)
Rating breakdown 2,114 reviews
5 Stars
1,470
4 Stars
451
3 Stars
120
2 Stars
38
1 Star
35
79%of customers recommend this product.
(
61 out of
77)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Customer Rating
5
Super excited. Easy to set up
on June 28, 2026
Posted by: Allison
[This review was collected as part of a promotion.] Super excited. Easy to set up. No issues seems like it will be good
Value
5
Response from Samsung USBy R&R, June 29, 2026
Howdy Allison,
Thank you for sharing your initial experience with the Galaxy A36 5G. The smooth performance, bright display, and AI features are designed to ensure that setup and daily use are straightforward right from the beginning. It's wonderful to hear that getting started has been simple, and that the phone is already making a positive first impression. Thank you for choosing Samsung.
-Ty
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Thank you for sharing your initial experience with the Galaxy A36 5G. The smooth performance, bright display, and AI features are designed to ensure that setup and daily use are straightforward right from the beginning. It's wonderful to hear that getting started has been simple, and that the phone is already making a positive first impression. Thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
An S Series Experience for Less
on June 28, 2026
Posted by: Andrew
[This review was collected as part of a promotion.] The Samsung Galaxy A36 5G was my first-ever Samsung device. I was worried it would be just as slow as my old carrier-branded phone but I absolutely love it. I have had it since January of this year and its still running as if it's brand new. The level of customization and premium features you get matches that of an S Series phone. It has a glass back on it too which makes it feel and look extra premium. The built in Galaxy AI has been very helpful to me as it makes my photos more natural and pop out a lot better than on my old phone. I take a lot of photos so a feature like this matters to me. It makes me proud to show my friends my photos.
I also use it for school and for work and for personal use like light gaming and even Pokémon GO, which lags on every other phone in the house, runs smooth as butter on here. Could not recommend it more.
Value
5
Response from Samsung USBy R&R, June 29, 2026
Greetings Andrew,
Thank you for sharing your thoughtful review of the Galaxy A36 5G. Its premium glass design, AI photo tools, and smooth performance make it easy to enjoy school, work, photography, and gaming all in one device. I’m particularly glad to hear that it still feels new months later and runs Pokémon GO smoothly. Thank you for choosing Samsung!
-Ty
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Thank you for sharing your thoughtful review of the Galaxy A36 5G. Its premium glass design, AI photo tools, and smooth performance make it easy to enjoy school, work, photography, and gaming all in one device. I’m particularly glad to hear that it still feels new months later and runs Pokémon GO smoothly. Thank you for choosing Samsung!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
Amazing budget phone for the price!
on June 27, 2026
Posted by: Budget4me
[This review was collected as part of a promotion.] I use the phone for scrolling and other non game related stuff the phone aint bad with the new galaxy ai I mostly play games like roblox or rts games on the phone it handles them pretty well and I would rate it 8/10 probably the best budget phone I have bought
Value
4
Response from Samsung USBy R&R, June 29, 2026
Greetings Budget4me,
Thank you for sharing your experience with the Galaxy A36 5G. With Galaxy AI features, dependable performance, and a large display, it is built to support scrolling, streaming, and casual gaming throughout the day. It is great to hear that Roblox and RTS games have been running well for you and that the phone has delivered a strong overall experience. Your feedback is appreciated. Thank you for choosing Samsung.
-Ty
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Thank you for sharing your experience with the Galaxy A36 5G. With Galaxy AI features, dependable performance, and a large display, it is built to support scrolling, streaming, and casual gaming throughout the day. It is great to hear that Roblox and RTS games have been running well for you and that the phone has delivered a strong overall experience. Your feedback is appreciated. Thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
This phone has been my #1 fave Samsung , ever!
on June 27, 2026
Posted by: StoStoS
[This review was collected as part of a promotion.] The 1st AI model i feel really got to know me. I can jump from playing a game in some waiting room to my work account for new work orders. And makes it so simple for me to learn it. I couldn't be happier with any previous Samsung ive owned and would be hard to be beat by any other, for me!
Value
4
Response from Samsung USBy R&R, June 29, 2026
Hey there StoStoS,
Thank you for expressing your enthusiasm for the Galaxy A36 5G. Its AI features, smooth performance, and flexible multitasking capabilities allow for seamless transitions between work, gaming, and everything in between. It's great to hear that this device has become your favorite Galaxy phone and feels so intuitive to use. Thank you for choosing Samsung!
-Ty
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Thank you for expressing your enthusiasm for the Galaxy A36 5G. Its AI features, smooth performance, and flexible multitasking capabilities allow for seamless transitions between work, gaming, and everything in between. It's great to hear that this device has become your favorite Galaxy phone and feels so intuitive to use. Thank you for choosing Samsung!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
This product is amazing for the A series
on June 23, 2026
Posted by: Kandrarn69
[This review was collected as part of a promotion.] The Samsung Galaxy A36 5G is as amazing as the S series and Z series counterparts because I've had several models of both of those lines and am qualified to say that. The A36 5G has the same Gemini A.I as the S series and Z series counterparts and I thought about a mysterious story: I was lying on the sofa crying about my late mom's passing, when I exclaimed out loud, "Thank you God for all your blessings!", when I heard, "You're welcome, is there anything else I can get for you?"!!!! I jumped up and looked around and saw my phone's screen said that across it and it was Gemini A.I answering as if God were speaking through my phone to me to assure me that He was hearing me and that He was there. After that my family and I adopted the motto God's got us. Now I'm writing my autobiography with that title.
This phone does everything else too. Wireless charging, printing, Bluetooth, USB, whatever, you name it it's got it. You can't go wrong with the A36 5G.
This phone does everything else too. Wireless charging, printing, Bluetooth, USB, whatever, you name it it's got it. You can't go wrong with the A36 5G.
Value
5
Response from Samsung USBy R&R, June 25, 2026
Ahoy Kandrarn69,
Thank you for sharing your insightful review of the Galaxy A36 5G. With its Smart AI features, 5G connectivity, and a range of versatile everyday functions, the Galaxy A36 5G is designed to keep you connected, creative, and productive. It’s wonderful to hear how Gemini played a role in creating such a memorable moment for you and inspired your autobiography. We appreciate you sharing your story and highlighting the many ways this device has supported you and your family. Thank you for choosing Samsung.
-Ty
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Thank you for sharing your insightful review of the Galaxy A36 5G. With its Smart AI features, 5G connectivity, and a range of versatile everyday functions, the Galaxy A36 5G is designed to keep you connected, creative, and productive. It’s wonderful to hear how Gemini played a role in creating such a memorable moment for you and inspired your autobiography. We appreciate you sharing your story and highlighting the many ways this device has supported you and your family. Thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
A365g review
on June 23, 2026
Posted by: Pr4play
[This review was collected as part of a promotion.] I am pleased with my purchase although it isn't very exciting. It does everything well .
Value
4
Response from Samsung USBy R&R, June 24, 2026
Good day Pr4play,
Thank you for sharing your experience with the Galaxy A36 5G. Its reliable performance, 5G connectivity, and large display make it easy to stay connected, browse the internet, and manage daily tasks. We're glad to hear that your Galaxy A36 5G has been serving you well, even if it hasn't felt particularly exciting. Sometimes, a phone that operates smoothly and consistently can be one of the best parts of your day. Thank you for being a part of the Samsung community.
-Ty
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Thank you for sharing your experience with the Galaxy A36 5G. Its reliable performance, 5G connectivity, and large display make it easy to stay connected, browse the internet, and manage daily tasks. We're glad to hear that your Galaxy A36 5G has been serving you well, even if it hasn't felt particularly exciting. Sometimes, a phone that operates smoothly and consistently can be one of the best parts of your day. Thank you for being a part of the Samsung community.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
Altogether good phone for an upgrade
on June 22, 2026
Posted by: BritBrat420
[This review was collected as part of a promotion.] I like this model phone. The only problem I find with it is it's a little glitchy, and the back of the phone is to slippery. I can't put it on anything thats not flat service because it slides right off. I put my phone on my leg while I riding in a car or driving so it's easy to reach, but I can't unless I have a case on it. Also the battery gets very very hot wether I have a case on or not. It gets hot both ways. I get the message it needs to cool down all the time. That was also before I put any extra apps on the phone like games or Facebook etc. It was very frustrating. I would like to know more about the Galaxy AI, or Samsung AI. I want a new phone due to the battery and slippery problem I just don't know which one to get.
Value
4
Response from Samsung USBy R&R, June 23, 2026
Hey there BritBrat420,
Thank you for sharing your experience with the Galaxy A36 5G. The vibrant display, Smart AI features, and reliable everyday performance are designed to simplify your daily tasks. If you notice that your phone is getting warmer, it could be due to using apps that utilize GPS or Bluetooth, as the processor is actively engaged in those processes.
To help maintain your device's normal temperature, we have provided a link below with tips on keeping your phone at a functional temperature. Additionally, optimizing your phone can help with overheating. The Quick Optimization feature boosts your device's performance by identifying apps that drain battery life and efficiently clearing unnecessary items from memory, deleting unneeded files, scanning for malware, and closing background apps.
Optimizing your phone is quick and easy. To do this, go to Settings, swipe to find Device care, tap on Optimize now, and then hit Done. Please check the link below for more information on how to keep your phone running smoothly.
We also appreciate your interest in learning more about the AI features available on your device. A link for more information about what you can do with your Galaxy A36 5G is included below. Your feedback helps us improve future devices. Thank you for choosing Samsung!
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Useful features on the Galaxy A16, A26, A36, and A56
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy A36 5G. The vibrant display, Smart AI features, and reliable everyday performance are designed to simplify your daily tasks. If you notice that your phone is getting warmer, it could be due to using apps that utilize GPS or Bluetooth, as the processor is actively engaged in those processes.
To help maintain your device's normal temperature, we have provided a link below with tips on keeping your phone at a functional temperature. Additionally, optimizing your phone can help with overheating. The Quick Optimization feature boosts your device's performance by identifying apps that drain battery life and efficiently clearing unnecessary items from memory, deleting unneeded files, scanning for malware, and closing background apps.
Optimizing your phone is quick and easy. To do this, go to Settings, swipe to find Device care, tap on Optimize now, and then hit Done. Please check the link below for more information on how to keep your phone running smoothly.
We also appreciate your interest in learning more about the AI features available on your device. A link for more information about what you can do with your Galaxy A36 5G is included below. Your feedback helps us improve future devices. Thank you for choosing Samsung!
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Useful features on the Galaxy A16, A26, A36, and A56
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Flagship AI Review
on June 22, 2026
Posted by: Samsung697fan
[This review was collected as part of a promotion.] I have had the Flagship Device for a 1.5yrs now, I am not a big Tech genius or Smart due to a Traumatic Brain Injury. The downfalls to the whole Smart Phone and Connectivity with me is the safety feature connection to Bluetooth in your car and having a VPN active through Xfinity as I think this is on all phones. Camera and Gemini aspect and functionality is good and as being new to this appears easy to use and awesome how a project will look like when you want to incorporate something in a spot and to picture how it will look. Updates are good so far, not sure if connectivity is xfinity issue or not but find some lag when using the phone..Interface and features are smooth and cant really tell of a difference from the S24 model I was using besides weight and thickness I guess if I recall. But I couldn't pass up the cost difference and chose the flagship because of that and found this phone to be the same as the S seris besides the slight difference of how it feels to me in size and weight, possibly the case maybe I don't cant say due to my Traumatic Brain Injury.. adjust sensitivity such as voice and touch, but flawlessly connects to my hearing aid and smart watch when using that. Cant upoald photos for use of Gemini but have Samsung TV and Surround Sound Bar.
Value
5
Response from Samsung USBy R&R, June 25, 2026
Hey there Samsung697fan,
Thank you for sharing your insightful experience with the Galaxy A36 5G. We're glad to hear that the Smart AI tools, smooth user interface, and easy connectivity with devices such as hearing aids and smartwatches have made the phone accessible and helpful in your daily routine. We appreciate your feedback on occasional lag, photo uploads to Gemini, and your desire for clearer distinctions among Galaxy models. We will share your comments with the appropriate team. Thank you for choosing Samsung.
-Ty
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Thank you for sharing your insightful experience with the Galaxy A36 5G. We're glad to hear that the Smart AI tools, smooth user interface, and easy connectivity with devices such as hearing aids and smartwatches have made the phone accessible and helpful in your daily routine. We appreciate your feedback on occasional lag, photo uploads to Gemini, and your desire for clearer distinctions among Galaxy models. We will share your comments with the appropriate team. Thank you for choosing Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US