Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Average customer rating
4.6
(2,114 Reviews)
Rating breakdown 2,114 reviews
5 Stars
1,470
4 Stars
451
3 Stars
120
2 Stars
38
1 Star
35
79%of customers recommend this product.
(
61 out of
77)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Customer Rating
5
Very happy
on July 15, 2026
Posted by: Way2gogirl
[This review was collected as part of a promotion.] My galaxy device is awesome. I use it for everyday use. I watch videos I stream on it. My kid even use it very durable with my children. Very fast, I have no complaints. Samsung is the way to go?!
Value
5
Response from Samsung USBy R&R, July 23, 2026
Hey there Way2gogirl,
Thank you for sharing your thoughts on your Galaxy A36 5G. The Galaxy A36 5G brings together fast performance, smooth video streaming, and a durable design for busy households. We love hearing that it keeps up with your everyday use and even handles time with the kids without slowing down. Thank you for making Samsung part of your family's day.
-Ty
Samsung Support
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Thank you for sharing your thoughts on your Galaxy A36 5G. The Galaxy A36 5G brings together fast performance, smooth video streaming, and a durable design for busy households. We love hearing that it keeps up with your everyday use and even handles time with the kids without slowing down. Thank you for making Samsung part of your family's day.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
A36 5g review
on July 14, 2026
Posted by: ZXgElite
[This review was collected as part of a promotion.] Amazing display: It features a larger, brighter 6.7-inch Super AMOLED screen with a smooth 120Hz refresh rate. With peak brightness reaching up to 1,900 nits, outdoor visibility is significantly improved.
Charging: The A36 upgrades to 45W wired charging speeds (up from the standard 25W), letting you juice up the massive 5,000 mAh battery much quicker.
Camera: The 50MP primary camera with Optical Image Stabilization (OIS) takes sharp, color-accurate photos in daylight and supports 4K video recording. Combined with Galaxy AI, it's a strong force that works together.
Battery life: Solid all day battery life that's reliable and respectable.
Value
5
Response from Samsung USBy R&R, July 15, 2026
Hello ZXgElite,
Thank you for expressing your enthusiasm for the Galaxy A36 5G. It shines with a Super AMOLED display, fast charging capabilities, and a stabilized 50MP camera, making it a versatile choice for daily use. We are glad to hear that you are also impressed with its reliable battery life and the enhanced AI features. Thank you for sharing such a thoughtful review and for choosing the Samsung.
-Ty
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Thank you for expressing your enthusiasm for the Galaxy A36 5G. It shines with a Super AMOLED display, fast charging capabilities, and a stabilized 50MP camera, making it a versatile choice for daily use. We are glad to hear that you are also impressed with its reliable battery life and the enhanced AI features. Thank you for sharing such a thoughtful review and for choosing the Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
2
NO Calling
on July 9, 2026
Posted by: Andrew
[This review was collected as part of a promotion.] My phone has not worked, when I make a call the person on the other end can not hear me, ordered a new phone because of my insurance, same thing will not work
Value
2
Response from Samsung USBy R&R, July 10, 2026
Hello Andrew,
Thank you for updating us on your experience with the Galaxy A36 5G. The vibrant display, reliable 5G connectivity, and versatile camera system make the Galaxy A36 5G a well-rounded everyday phone. We understand how important clear call audio is, especially since you have received a replacement and are still experiencing the same concern. If the call problems occurred with only one phone, it would be understandable, but experiencing the same concern with a second phone may indicate that the issue is related to your carrier. Your carrier might be rerouting or filtering your calls, so it’s important to check with them for guidance on resolving any potential rerouting. Your feedback about callers being unable to hear you is valuable and has been documented. Thank you for choosing Samsung.
-Ty
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Thank you for updating us on your experience with the Galaxy A36 5G. The vibrant display, reliable 5G connectivity, and versatile camera system make the Galaxy A36 5G a well-rounded everyday phone. We understand how important clear call audio is, especially since you have received a replacement and are still experiencing the same concern. If the call problems occurred with only one phone, it would be understandable, but experiencing the same concern with a second phone may indicate that the issue is related to your carrier. Your carrier might be rerouting or filtering your calls, so it’s important to check with them for guidance on resolving any potential rerouting. Your feedback about callers being unable to hear you is valuable and has been documented. Thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Worst performance
on July 6, 2026
Posted by: Shak
from Maryland
Expertise:Expert
Worst phone, always stuck when use GPS and Bluetooth together with Uber app. Today, it waste almost 1 hour, i lose a lot of ride request and money. Tha ks I had another phone with me and I use that to continue work and come back home.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
2
Response from Samsung USBy R&R, July 7, 2026
Hello Shak,
Thank you for taking the time to share your experience with the Galaxy A36 5G. This device features a bright display, reliable 5G connectivity, and a long-lasting battery designed to support your busy lifestyle. We understand that having your phone slow down while using GPS, Bluetooth, and the Uber app can disrupt your workday and waste valuable time.
You may experience lag when using Bluetooth and GPS simultaneously due to the device's processing power. To ensure smooth performance while using both features, please close any unnecessary background applications and optimize your phone. The Quick Optimization feature can enhance your device's performance by identifying apps that drain battery life. It efficiently clears unnecessary items from memory, deletes unnecessary files, scans for malware, and shuts down apps running in the background.
Optimizing your phone is quick and straightforward. To do this, go to Settings, scroll to Device Care, tap Optimize Now, then tap Done. For more information, please see the online article linked below. Your feedback on multitasking performance is valuable, especially when your phone is essential for navigation and ride requests. Thank you for sharing these insights with Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Thank you for taking the time to share your experience with the Galaxy A36 5G. This device features a bright display, reliable 5G connectivity, and a long-lasting battery designed to support your busy lifestyle. We understand that having your phone slow down while using GPS, Bluetooth, and the Uber app can disrupt your workday and waste valuable time.
You may experience lag when using Bluetooth and GPS simultaneously due to the device's processing power. To ensure smooth performance while using both features, please close any unnecessary background applications and optimize your phone. The Quick Optimization feature can enhance your device's performance by identifying apps that drain battery life. It efficiently clears unnecessary items from memory, deletes unnecessary files, scans for malware, and shuts down apps running in the background.
Optimizing your phone is quick and straightforward. To do this, go to Settings, scroll to Device Care, tap Optimize Now, then tap Done. For more information, please see the online article linked below. Your feedback on multitasking performance is valuable, especially when your phone is essential for navigation and ride requests. Thank you for sharing these insights with Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Mapping Ambition, Capturing Legacy, and Fueling Me
on July 2, 2026
Posted by: MzVybin
[This review was collected as part of a promotion.] My Samsung Galaxy isn’t just a phone; it’s the command center for my vibrant life. Balancing five children, a career, an upcoming podcast ("Getting you ready for life"), and creative writing, this device bridges my grandest ambitions and daily reality, supercharged by Samsung.
In my world, passion and logistics run hand in hand. Whether I'm live-streaming my daughter’s majorette parade, tracking my son's soccer conditioning, or streaming movies and gaming during rare downtime, the brilliant display brings every moment to life. Where this device truly transcends standard tech is the hustle. When researching societal issues for my podcast or writing encouraging lyrics for a youth dance team, Galaxy AI acts as an intuitive creative partner to organize thoughts and refine scripts. For school projects, like my children's STEM boards, it transforms into a research hub to instantly explore complex bioengineering concepts. The ultimate synergy happens on the move. Navigating Chicago requires absolute precision. By integrating Google Maps, my morning commute is completely optimized. Galaxy AI works in the background to predict routes, adjust for Metra schedules, and streamline my drive to the Amazon station. As I coordinate my son's summer STEM intensive or plan a professional transfer closer to home, Google Maps doesn't just show traffic it maps out my time. It wins back precious minutes for family and poetry. My Samsung phone turns a hectic schedule into a symphony of achievement.
In my world, passion and logistics run hand in hand. Whether I'm live-streaming my daughter’s majorette parade, tracking my son's soccer conditioning, or streaming movies and gaming during rare downtime, the brilliant display brings every moment to life. Where this device truly transcends standard tech is the hustle. When researching societal issues for my podcast or writing encouraging lyrics for a youth dance team, Galaxy AI acts as an intuitive creative partner to organize thoughts and refine scripts. For school projects, like my children's STEM boards, it transforms into a research hub to instantly explore complex bioengineering concepts. The ultimate synergy happens on the move. Navigating Chicago requires absolute precision. By integrating Google Maps, my morning commute is completely optimized. Galaxy AI works in the background to predict routes, adjust for Metra schedules, and streamline my drive to the Amazon station. As I coordinate my son's summer STEM intensive or plan a professional transfer closer to home, Google Maps doesn't just show traffic it maps out my time. It wins back precious minutes for family and poetry. My Samsung phone turns a hectic schedule into a symphony of achievement.
Value
4
Response from Samsung USBy R&R, July 8, 2026
MzVybin,
The Galaxy A36 5G is designed with an impressive display, Galaxy AI tools, and reliable connectivity to support busy days, family moments, creative work, and entertainment. It's wonderful to hear how your Galaxy phone helps you organize your schedule, manage your podcast and writing, capture your children's activities, and keep you on the go in Chicago. We appreciate you sharing such a vivid perspective on how the device integrates into your daily life and helps make a packed routine more manageable. Thank you for being part of the Samsung family.
-Ty
Samsung Support
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The Galaxy A36 5G is designed with an impressive display, Galaxy AI tools, and reliable connectivity to support busy days, family moments, creative work, and entertainment. It's wonderful to hear how your Galaxy phone helps you organize your schedule, manage your podcast and writing, capture your children's activities, and keep you on the go in Chicago. We appreciate you sharing such a vivid perspective on how the device integrates into your daily life and helps make a packed routine more manageable. Thank you for being part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
It has alot of space
on July 1, 2026
Posted by: Stevie
[This review was collected as part of a promotion.] It works fast and automized very well.but it has been slowing down lately it bounces all over the place
Value
4
Response from Samsung USBy R&R, July 8, 2026
Hey there Stevie,
The Galaxy A36 5G offers ample storage, fast performance for everyday tasks, and smart features that help keep you organized. It's great to hear that the phone has been performing quickly for you and that the storage capacity has met your needs positively. However, we appreciate you letting us know that it has started to slow down and behave unexpectedly lately. It's important for your phone to operate smoothly, especially if you rely on it every day.
If you're noticing a slowdown after regular use, it might be a good idea to perform a quick optimization. The Quick Optimization feature enhances your device's performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes apps running in the background.
Optimizing your phone is quick and easy. Just go to Settings, swipe to, and tap on Device Care. Then, tap Optimize Now and confirm by tapping Done. Thank you for sharing your Samsung experience!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Galaxy A36 5G offers ample storage, fast performance for everyday tasks, and smart features that help keep you organized. It's great to hear that the phone has been performing quickly for you and that the storage capacity has met your needs positively. However, we appreciate you letting us know that it has started to slow down and behave unexpectedly lately. It's important for your phone to operate smoothly, especially if you rely on it every day.
If you're noticing a slowdown after regular use, it might be a good idea to perform a quick optimization. The Quick Optimization feature enhances your device's performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes apps running in the background.
Optimizing your phone is quick and easy. Just go to Settings, swipe to, and tap on Device Care. Then, tap Optimize Now and confirm by tapping Done. Thank you for sharing your Samsung experience!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
So much better than a 15
on June 30, 2026
Posted by: WildboymoolaGang
[This review was collected as part of a promotion.] It's so much better than the 8:15 I'm able to get the simple cash done that I couldn't do after 8:15 for the 8 series and overall I want to say I'll give it a 9 out of 10 for just that it brought back the old Galaxy feeling come back like and then 2010 would like to know this and the height and it speaks for itself
Value
5
Response from Samsung USBy R&R, July 29, 2026
Hey WildboymoolaGang,
Thank you for sharing your experience with the Galaxy A36 5G. It's clear that Galaxy phones have come a long way, and we appreciate your insights as a long-time user. The 2010 models truly revolutionized smartphone interaction, and the latest software updates have made the experience even better. We value feedback like yours and are grateful that you've chosen Samsung as your go-to brand. Thank you for your review!
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy A36 5G. It's clear that Galaxy phones have come a long way, and we appreciate your insights as a long-time user. The 2010 models truly revolutionized smartphone interaction, and the latest software updates have made the experience even better. We value feedback like yours and are grateful that you've chosen Samsung as your go-to brand. Thank you for your review!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features
on June 29, 2026
Posted by: Rudedogg
[This review was collected as part of a promotion.] Awesome phone galaxy ai amazing does everything i can imagine thanks
Value
5
Written by a customer while visiting Samsung US