Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Average customer rating
4.6
(2,114 Reviews)
Rating breakdown 2,114 reviews
5 Stars
1,470
4 Stars
451
3 Stars
120
2 Stars
38
1 Star
35
79%of customers recommend this product.
(
61 out of
77)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Customer Rating
5
This Phone is the best
on May 31, 2025
Posted by: Itsyaboyjr
[This review was collected as part of a promotion.] It's so good I love it and the Galaxy AI cool feature
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Its alot quicker then my A15 and camera better
on May 31, 2025
Posted by: Chaynes
[This review was collected as part of a promotion.] Galaxy AI reveiw. I recently purchased/upgraded to Galaxy A36. Its amazing. Very well made, more durable. Camera better quality, speed and tons of new gadgets
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
UNACCEPTABLE
on May 30, 2025
Posted by: Marcia
Expertise:Intermediate
The camera does not work at all without permission to access nearby devices! That is extremely creepy. This is MY phone! I have had nothing but trouble with this A36 5G unlocked and I could not be more sorry that I bought it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, June 2, 2025
Hi Marcia,
Thank you for sharing your experience with your Galaxy A36 5G. If you are prompted to grant permission to use your camera from the Samsung-installed camera app rather than a third-party app, try resetting your camera settings.
To do this, open the Camera app and tap on the Settings icon. Swipe to find and select “Reset settings,” then tap “Reset.” This will restore the Camera app to its default settings, which may help resolve any errors you’re encountering.
Next, tap the Settings icon again, swipe to find “About Camera,” and check if any updates are available. If an update is available, tap “Update.” If there are no updates, you’ll see a message stating, “The latest version is already installed.”
For more information on how to reset your phone’s camera, please refer to the article titled “Issues with Camera app on Samsung phone or tablet.” If you need further assistance, please don’t hesitate to contact our Samsung Support Team. We are here to help you. Thank you for choosing Samsung!
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/#reset-and-update-the-camera-app
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A36 5G. If you are prompted to grant permission to use your camera from the Samsung-installed camera app rather than a third-party app, try resetting your camera settings.
To do this, open the Camera app and tap on the Settings icon. Swipe to find and select “Reset settings,” then tap “Reset.” This will restore the Camera app to its default settings, which may help resolve any errors you’re encountering.
Next, tap the Settings icon again, swipe to find “About Camera,” and check if any updates are available. If an update is available, tap “Update.” If there are no updates, you’ll see a message stating, “The latest version is already installed.”
For more information on how to reset your phone’s camera, please refer to the article titled “Issues with Camera app on Samsung phone or tablet.” If you need further assistance, please don’t hesitate to contact our Samsung Support Team. We are here to help you. Thank you for choosing Samsung!
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/#reset-and-update-the-camera-app
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: David
Expertise:Intermediate
Verified Purchase:Yes
Can't get any support. The website is not helpful and there isn't anyway to contact anyone.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R, May 29, 2025
Hey David,
We would love to learn more about the support you need for your Galaxy A36 5G. You can contact our Samsung Support Team by phone at 1-800-SAMSUNG or through chat. We will be more than happy to assist you. Thank you for choosing Samsung. We're here to help!
Contact Us
https://www.samsung.com/us/support/contact/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We would love to learn more about the support you need for your Galaxy A36 5G. You can contact our Samsung Support Team by phone at 1-800-SAMSUNG or through chat. We will be more than happy to assist you. Thank you for choosing Samsung. We're here to help!
Contact Us
https://www.samsung.com/us/support/contact/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
One UI 7 issue
on May 21, 2025
Posted by: Marcia
One UI 7 download/install will cause your A36 5G to constantly check location and drain your already poorly-performing new battery even faster.
Response from Samsung USBy R&R, May 22, 2025
Hi Marcia,
Thank you for sharing your experience. We value your feedback and appreciate your passion for performance and optimization. Our goal is to deliver these values with every update. The Galaxy A36 5G was designed with versatility and connectivity in mind, and we are continuously working to enhance user satisfaction. If you notice reduced battery life or rapid drain after updating to One UI 7, please check for background apps that may consume excessive power. You can also adjust your device settings or location services to optimize battery usage. For more detailed guidance, please refer to our support guides: “Get the Most Out of Your Galaxy Phone or Tablet Battery” and “Battery Draining Fast on Galaxy Phones and Tablets.” If you need further assistance, contact our Samsung Support Team. We’re here to help, and we thank you for choosing Samsung!
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience. We value your feedback and appreciate your passion for performance and optimization. Our goal is to deliver these values with every update. The Galaxy A36 5G was designed with versatility and connectivity in mind, and we are continuously working to enhance user satisfaction. If you notice reduced battery life or rapid drain after updating to One UI 7, please check for background apps that may consume excessive power. You can also adjust your device settings or location services to optimize battery usage. For more detailed guidance, please refer to our support guides: “Get the Most Out of Your Galaxy Phone or Tablet Battery” and “Battery Draining Fast on Galaxy Phones and Tablets.” If you need further assistance, contact our Samsung Support Team. We’re here to help, and we thank you for choosing Samsung!
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Battery not as advertised
on May 14, 2025
Posted by: Marcia
Expertise:Intermediate
I have the screen dimmed way down and I am keeping most of my apps in deep sleep. The battery history indicates my apps are using very little power. I've done everything I can to degrade the experience and use less power and this battery is not acceptable. My 2+ year old A23 5G works better. The battery is everything regardless of any other good features. I am very disappointed in my purchase of this A36 5G phone. I expected more from Samsung.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R, May 16, 2025
Hi Marcia,
Thank you for sharing your experience with us. We understand the importance of long-lasting battery life for staying connected throughout the day. The Galaxy A36 5G is designed with power-efficient features and smart battery management that adapts to your usage habits over time. While performance can vary based on your settings and environment, many users find the combination of balance, power, and design to be an excellent fit for their everyday needs. With a battery capacity of up to 5000mAh, your device can support up to 29 hours of usage. For tips on how to maximize your device's battery life through settings, please check out the online article linked below. If you need further assistance, feel free to contact our Samsung Support Team. We are here to help. Thank you for choosing Samsung!
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with us. We understand the importance of long-lasting battery life for staying connected throughout the day. The Galaxy A36 5G is designed with power-efficient features and smart battery management that adapts to your usage habits over time. While performance can vary based on your settings and environment, many users find the combination of balance, power, and design to be an excellent fit for their everyday needs. With a battery capacity of up to 5000mAh, your device can support up to 29 hours of usage. For tips on how to maximize your device's battery life through settings, please check out the online article linked below. If you need further assistance, feel free to contact our Samsung Support Team. We are here to help. Thank you for choosing Samsung!
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
awesome
on May 7, 2025
Posted by: old school
I can't get phone gonna be awesome best deal u gonna get
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Can't beat it for the price or anything else.
on May 6, 2025
Posted by: Eess1975
from Greensboro, North Carolina
Expertise:Intermediate
I have The Galaxy a35 5G and I love it if the 36 comes with just a few more features that I could use I never have to leave the house!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US