Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Average customer rating
4.6
(2,114 Reviews)
Rating breakdown 2,114 reviews
5 Stars
1,470
4 Stars
451
3 Stars
120
2 Stars
38
1 Star
35
79%of customers recommend this product.
(
61 out of
77)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Customer Rating
5
Love the camera and how good the pics come out
on June 4, 2025
Posted by: Moemuli
[This review was collected as part of a promotion.] Love the camera on this phone and really am the settings. Love how much storage it has and basically this phone has everything I need
Value
5
Response from Samsung USBy R&R, June 6, 2025
Hey there Moemuli,
Thank you for sharing your experience with the Galaxy A36 5G! It's wonderful to hear that you're enjoying it so much! It's wonderful to hear that you're enjoying the camera quality and the generous storage capacity. Samsung is committed to delivering smart, intuitive features that enhance your everyday needs, from seamless settings to dynamic photography tools that help capture every moment clearly. The Galaxy A36 5G is still packed with AI-inspired enhancements that make navigating your phone smarter and more efficient. It's a great example of how Samsung continues to deliver meaningful innovation across all devices. Thank you again for being part of the Samsung family.
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for sharing your experience with the Galaxy A36 5G! It's wonderful to hear that you're enjoying it so much! It's wonderful to hear that you're enjoying the camera quality and the generous storage capacity. Samsung is committed to delivering smart, intuitive features that enhance your everyday needs, from seamless settings to dynamic photography tools that help capture every moment clearly. The Galaxy A36 5G is still packed with AI-inspired enhancements that make navigating your phone smarter and more efficient. It's a great example of how Samsung continues to deliver meaningful innovation across all devices. Thank you again for being part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Its not the best of Samsung
on June 4, 2025
Posted by: Splishsplash
[This review was collected as part of a promotion.] Galaxy ai on my Samsung is still foreign to me . IT JUST TOO MUCH OF A HASSLE TO GO AND GET MYSELF ANOTHER PHONE . BUT I GUESS ITS AND OKAY PHONE I SHOULD BE GRATEFUL BUT COME ON I BEEN HAVING THE WORST GLITCHES WITH THIS PHONE .
Value
1
Response from Samsung USBy R&R, June 5, 2025
Ahoy Splishsplash,
Thank you for sharing your experience with your Galaxy A36 5G. While it comes equipped with many advanced features, the Galaxy AI may not be fully integrated with your model. However, any glitches or freezing can be improved. It can be frustrating when your Galaxy phone or tablet becomes unresponsive, but there’s good news—you can likely resolve this without needing to send it in for service.
The Quick Optimization feature can enhance your device's performance by pinpointing apps that consume excessive battery power. It also cleans up unnecessary items from memory, removes unwanted files, scans for malware, and terminates apps running in the background. Optimizing your phone is both quick and straightforward. Simply go to Settings, swipe to and tap Device care, then tap Optimize now, followed by Done.
For additional helpful tips, you can refer to the resource titled "Samsung phone or tablet freezes and crashes," which will be linked below. Thank you for reaching out. Please don't hesitate to contact a member of our Samsung Support Team for further assistance. We appreciate your loyalty as a Samsung customer.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A36 5G. While it comes equipped with many advanced features, the Galaxy AI may not be fully integrated with your model. However, any glitches or freezing can be improved. It can be frustrating when your Galaxy phone or tablet becomes unresponsive, but there’s good news—you can likely resolve this without needing to send it in for service.
The Quick Optimization feature can enhance your device's performance by pinpointing apps that consume excessive battery power. It also cleans up unnecessary items from memory, removes unwanted files, scans for malware, and terminates apps running in the background. Optimizing your phone is both quick and straightforward. Simply go to Settings, swipe to and tap Device care, then tap Optimize now, followed by Done.
For additional helpful tips, you can refer to the resource titled "Samsung phone or tablet freezes and crashes," which will be linked below. Thank you for reaching out. Please don't hesitate to contact a member of our Samsung Support Team for further assistance. We appreciate your loyalty as a Samsung customer.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy a36 5g
on June 3, 2025
Posted by: Franny
[This review was collected as part of a promotion.] I love all Samsung galaxy devices. My last 7 phones i have purchased have been Samsung galaxy phones. I also own a Samsung galaxy tab9 tablet. It is my forever brand. Next I'll purchase something with galaxy AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Galaxy a42 5g
on June 3, 2025
Posted by: Eshoppa
[This review was collected as part of a promotion.] The cellphone loses signal frequently, the voice on both sides sounds robotic while on a phone call
Value
2
Response from Samsung USBy R&R, June 5, 2025
Hello Eshoppa,
Thank you for sharing your experience with your Galaxy A36 5G. Based on your region and environment, your device may occasionally lose connection to the mobile network or experience slower network speeds. Your subscribed plan, location, and mobile network settings can all influence this. If you are using a 5G device but are unable to connect to 5G, we recommend checking with your carrier to confirm that you are enrolled in a 5G plan and that your account is in good standing. Additionally, verify that you are in an area that supports 5G connectivity. Please also ensure that Wi-Fi calling is disabled, as it may impact call quality depending on your Wi-Fi network. For more information on enhancing your mobile network experience, please refer to the online article titled “Troubleshooting mobile network connection on Samsung phones or tablets.” If you require further assistance or additional troubleshooting, please don’t hesitate to contact our Samsung Support Team. We’re here to help. Thank you for choosing Samsung.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A36 5G. Based on your region and environment, your device may occasionally lose connection to the mobile network or experience slower network speeds. Your subscribed plan, location, and mobile network settings can all influence this. If you are using a 5G device but are unable to connect to 5G, we recommend checking with your carrier to confirm that you are enrolled in a 5G plan and that your account is in good standing. Additionally, verify that you are in an area that supports 5G connectivity. Please also ensure that Wi-Fi calling is disabled, as it may impact call quality depending on your Wi-Fi network. For more information on enhancing your mobile network experience, please refer to the online article titled “Troubleshooting mobile network connection on Samsung phones or tablets.” If you require further assistance or additional troubleshooting, please don’t hesitate to contact our Samsung Support Team. We’re here to help. Thank you for choosing Samsung.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Este producto se adapta a mis necesidades
on June 2, 2025
Posted by: Alex1616
[This review was collected as part of a promotion.] This device meets all my needs since with its "Galaxy AI" I can do activities such as editing photos and videos or PDF files with greater productivity, it is a device that I would definitely recommend.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung Galaxy that I bought is working great
on June 2, 2025
Posted by: Dirtdawg71
[This review was collected as part of a promotion.] I love the Galaxy it's worked great for me I use it for videos to take pictures for gaming everything it works great love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for all ages!
on June 2, 2025
Posted by: BarbieGurl23
[This review was collected as part of a promotion.] I love my phone and the new Samsung AI features! This phone is the perfect size in my hand. Very easy to access, great storage for your precious photos and videos, great for those who download a good amount/ use a decent amount of apps. Picture quality is pretty good, and the flashlight on this is super bright!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy 5G LG 500 is consistent and exttremely reli
on June 2, 2025
Posted by: Gregory
[This review was collected as part of a promotion.] I love the instant sports access and the scoring hilights pictures and easy access is outstanding
Value
5
Written by a customer while visiting Samsung US