Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Average customer rating
4.6
(2,114 Reviews)
Rating breakdown 2,114 reviews
5 Stars
1,470
4 Stars
451
3 Stars
120
2 Stars
38
1 Star
35
79%of customers recommend this product.
(
61 out of
77)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Customer Rating
5
Broke it so fast
on July 23, 2025
Posted by: Hatedit
[This review was collected as part of a promotion.] Galaxy AI
Galaxy Ai
Galaxy Ai
New phone who did
Galaxy Ai
Galaxy Ai
Galaxy Ai
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on July 23, 2025
Posted by: HitzCurbz2
[This review was collected as part of a promotion.] My Galaxy AI is so easy to use. The only problem I had was making it hard to use, unlike my other Galaxy phones. The features are great and each day I find more uses for my phone. Definitely my go to. And the quality of the pictures is extraordinary fabulous 👌 coming from an awful photographer!! Great purchase!
Value
5
Response from Samsung USBy R&R, July 23, 2025
Hiya HitzCurbz2,
Your wonderful feedback about the Galaxy A36 5G truly brightened our day. The triple-stack camera system with the 50MP main camera is definitely a favorite! Although this device doesn’t have the complete Galaxy AI rollout, it still offers many smart and intuitive features that set it apart. We really appreciate you sharing your love for Samsung with us. It’s our pleasure to be part of your experience. Thank you again for being part of the Samsung family!
-Ty
Samsung Support
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Your wonderful feedback about the Galaxy A36 5G truly brightened our day. The triple-stack camera system with the 50MP main camera is definitely a favorite! Although this device doesn’t have the complete Galaxy AI rollout, it still offers many smart and intuitive features that set it apart. We really appreciate you sharing your love for Samsung with us. It’s our pleasure to be part of your experience. Thank you again for being part of the Samsung family!
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on July 23, 2025
Posted by: Peggy6887
[This review was collected as part of a promotion.] I recently bought the A36 5g and love it! Does everything I need and more, even the galaxy AI is great!
Value
5
Response from Samsung USBy R&R, July 23, 2025
Hi there Peggy6887!
Your feedback on the Galaxy A36 5G truly made our day! We love hearing how its reliable performance and sleek design resonate with you. Even though this model hasn't yet received the full Galaxy AI rollout, it’s packed with many smart and innovative features that make your experience special. We genuinely appreciate your trust and your wonderful five-star review. We’re so happy to have you as part of the Samsung family. Keep being awesome, and thank you so much from all of us!
-Ty
Samsung Support
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Samsung Community
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Your feedback on the Galaxy A36 5G truly made our day! We love hearing how its reliable performance and sleek design resonate with you. Even though this model hasn't yet received the full Galaxy AI rollout, it’s packed with many smart and innovative features that make your experience special. We genuinely appreciate your trust and your wonderful five-star review. We’re so happy to have you as part of the Samsung family. Keep being awesome, and thank you so much from all of us!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Hope it's goid
on July 22, 2025
Posted by: Shawstsr
[This review was collected as part of a promotion.] Galaxy AI is the best i used hope others buy this product
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Really good phone. Just like the more advanced S
on July 22, 2025
Posted by: Autoboto
[This review was collected as part of a promotion.] Good phone. It's nearly as equipped as the S series. Just not my style. Highly recommend it to other users though
Value
2
Response from Samsung USBy R&R, July 22, 2025
Hi there Autoboto,
Thanks so much for sharing your thoughts on the Galaxy A36 5G! We're excited to tell you more about this device, which features a stunning 6.7″ 120 Hz Super AMOLED display, a Snapdragon 6 Gen 3 processor, and Gorilla Glass Victus+ for added durability. It feels truly premium while being affordably priced, all designed to make your everyday life more enjoyable. Many users have loved adding this device to their tech collection, and your feedback helps us make things even better. We're grateful for your loyalty to Samsung; your insights truly inspire us to keep innovating!
-Ty
Samsung Support
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Samsung Community
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Thanks so much for sharing your thoughts on the Galaxy A36 5G! We're excited to tell you more about this device, which features a stunning 6.7″ 120 Hz Super AMOLED display, a Snapdragon 6 Gen 3 processor, and Gorilla Glass Victus+ for added durability. It feels truly premium while being affordably priced, all designed to make your everyday life more enjoyable. Many users have loved adding this device to their tech collection, and your feedback helps us make things even better. We're grateful for your loyalty to Samsung; your insights truly inspire us to keep innovating!
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
It has great features
on July 21, 2025
Posted by: QueenD29
[This review was collected as part of a promotion.] My phone doesn't freeze up & i don't ever have to restart it unless i have to update some of my apps. Also Google & Meta always know what im looking for or talking about. Ai is great too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Best product ever
on July 21, 2025
Posted by: Galaxy01
[This review was collected as part of a promotion.] I have used the AI and have have been enjoying it so much. My phone has made it so much easier to navigate.
Value
3
Response from Samsung USBy R&R, July 21, 2025
Good day Galaxy01,
We truly appreciate you reaching out and sharing your enthusiasm for your Galaxy A36 5G! It’s so great to hear that your device is perfectly meeting your mobile needs. With features like Awesome Intelligence, your phone is here to help you stay organized with reminders, helpful tips, and research support. Thank you for keeping us updated on how your Galaxy A36 5G is doing! We’re really happy to have you as a valued member of the Samsung community.
-Ty
Samsung Support
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Samsung Community
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We truly appreciate you reaching out and sharing your enthusiasm for your Galaxy A36 5G! It’s so great to hear that your device is perfectly meeting your mobile needs. With features like Awesome Intelligence, your phone is here to help you stay organized with reminders, helpful tips, and research support. Thank you for keeping us updated on how your Galaxy A36 5G is doing! We’re really happy to have you as a valued member of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Annie
Verified Purchase:Yes
Battery drains very fast. Takes time to unlock screen. Voice quality is low. Sometimes it gets stuck for few seconds and then functions properly. Phones becomes hot very often.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R, July 21, 2025
Hey Annie,
Thanks so much for reaching out and sharing your experience with your Galaxy A36 5G! It sounds like your phone might just need a little boost to keep things running smoothly. You can use the Device care feature, which gives you a quick look at your battery, storage, and RAM. It also allows you to automatically optimize your device for better performance. The Quick optimization feature can help by identifying apps that drain lots of battery, clearing out unnecessary files, scanning for malware, and closing background apps, all with just a tap. It's simple and fast: just go to Settings, swipe to and tap Device care, then tap Optimize now and Done. For more helpful tips on keeping your device in tip-top shape, be sure to check out the online resource, “Keep your Galaxy phone or tablet from slowing down with Device Care,” linked below. Thanks again for reaching out and for being such a valued part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thanks so much for reaching out and sharing your experience with your Galaxy A36 5G! It sounds like your phone might just need a little boost to keep things running smoothly. You can use the Device care feature, which gives you a quick look at your battery, storage, and RAM. It also allows you to automatically optimize your device for better performance. The Quick optimization feature can help by identifying apps that drain lots of battery, clearing out unnecessary files, scanning for malware, and closing background apps, all with just a tap. It's simple and fast: just go to Settings, swipe to and tap Device care, then tap Optimize now and Done. For more helpful tips on keeping your device in tip-top shape, be sure to check out the online resource, “Keep your Galaxy phone or tablet from slowing down with Device Care,” linked below. Thanks again for reaching out and for being such a valued part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US