Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Average customer rating
4.6
(2,114 Reviews)
Rating breakdown 2,114 reviews
5 Stars
1,470
4 Stars
451
3 Stars
120
2 Stars
38
1 Star
35
79%of customers recommend this product.
(
61 out of
77)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Customer Rating
5
This product has great connectivity easy to use un
on July 28, 2025
Posted by: Shyne1981
[This review was collected as part of a promotion.] Ai helps another with the things I need to know and where the best places
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone
on July 28, 2025
Posted by: JoshuaLizard
[This review was collected as part of a promotion.] The device has great features but the touch screen is not as responsive as my last phone and the memory is sub par
Value
3
Response from Samsung USBy R&R, July 31, 2025
Hello JoshuaLizard,
Thank you so much for sharing your feedback! We're thrilled to hear that your Galaxy A36 5G has gone beyond your expectations. All our features are designed with pride to give you the best experience. Since your Galaxy device's touchscreen is your main way to navigate, we totally understand how frustrating it can be when it isn't working right. Luckily, there are easy steps you can follow to fix a frozen or unresponsive touchscreen. For helpful tips, including how to adjust touch sensitivity, feel free to check out our online guide titled, “Touchscreen issues on a Galaxy phone or tablet.” Thanks again for reaching out. We're really happy to have you as part of the Samsung family.
Touchscreen issues on a Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for sharing your feedback! We're thrilled to hear that your Galaxy A36 5G has gone beyond your expectations. All our features are designed with pride to give you the best experience. Since your Galaxy device's touchscreen is your main way to navigate, we totally understand how frustrating it can be when it isn't working right. Luckily, there are easy steps you can follow to fix a frozen or unresponsive touchscreen. For helpful tips, including how to adjust touch sensitivity, feel free to check out our online guide titled, “Touchscreen issues on a Galaxy phone or tablet.” Thanks again for reaching out. We're really happy to have you as part of the Samsung family.
Touchscreen issues on a Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This product has pros and cons
on July 28, 2025
Posted by: FaithandLove
[This review was collected as part of a promotion.] I was so excited when I got my galaxy A36. This is the first phone that i've gotten to ever paid full price, bought brand new, from the store beore. The phone is beautiful. The picture is it's clear all the time. As long as the 5G is on the phone, it worked very smoothly. No buffering. Now to screens durability
I've never in my life.Crack a screen on any phone.I've ever had. As I have already mentioned, none of my other phones were ever bought brand new either. About three months into this current phone. I mean the A36, I now have five cracks in the screen. Very disappointed. I have a screen protector, the lifetime warranty plastic screen protector. I should have gotten the glass screen protector. Yes, I have dropped to phone. But I dropped other phones too and they never cracked. Other than the screen cracking, I am very satisfied with this phone.I would recommend it to someone else.
I've never in my life.Crack a screen on any phone.I've ever had. As I have already mentioned, none of my other phones were ever bought brand new either. About three months into this current phone. I mean the A36, I now have five cracks in the screen. Very disappointed. I have a screen protector, the lifetime warranty plastic screen protector. I should have gotten the glass screen protector. Yes, I have dropped to phone. But I dropped other phones too and they never cracked. Other than the screen cracking, I am very satisfied with this phone.I would recommend it to someone else.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Simple and Easy w/ amazing pictures
on July 28, 2025
Posted by: 11Marvelous1
[This review was collected as part of a promotion.] From the moment I powered on my Galaxy A36, I knew I had something special. The setup was effortless even for someone who usually dreads switching devices. What truly blew me away was the camera clarity and how Galaxy AI elevated my photos beyond what I thought possible.
I used AI Photo Assist to erase background clutter and sharpen family pictures with one tap no editing app needed. The AI translator even helped me read packaging in another language while grocery shopping!
As a busy mom, I appreciate how intuitive this phone is. It's like having a personal assistant in my pocket helping me capture, communicate, and organize life’s chaos in the most beautiful way.
If you're looking for a phone that's smart, stylish, and genuinely helpful, this is it. Galaxy A36 with Galaxy AI is the upgrade I didn't know I needed but now can’t imagine living without.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
PHONE IS AMAZING
on July 28, 2025
Posted by: PAPIIUNO
[This review was collected as part of a promotion.] I RECENTLY GOT THE SAMSUNG A36 AS A REPLACEMENT DEVICE FOR MY A52 AFTER REVIEWING A VIDEO COMPARING A36 WITH GALAXY S24+ I HAD TO GET IT....FEATURES ARE GREAT I MADE A GREAT CHOICE
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Phone
on July 28, 2025
Posted by: HippieMatt
[This review was collected as part of a promotion.] I bought this phone as a secondary just for playing call of duty mobile. So far when comparing to my previous phone, which i still use actively. Its a fantastic improvement. Its slightly larger in size which is always a plus, but the biggest improvement is there is absolutely no lag in my game anymore. The graphics r better and refresh quicker as well. I have upgrade coming on my other phone which I will probably just get another one of these because I'm incredibly impressed all the way around with quality of this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Among the Usual Galaxy production I expect
on July 28, 2025
Posted by: 3rdbase
[This review was collected as part of a promotion.] When you are looking for quality, you can't go wrong with Galaxy. The "S" Series gets all the pub, but Samsung does a great job of the lower tier Galaxy phones as well.
This one is no exception. I have been hooked since Galaxy S6. My wife has a 24, but will soon upgrade to a 25. I love this A 36 because of the size and easy to use capability.
Thank you for making another amazing product.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love everything about it
on July 28, 2025
Posted by: Brat4life83
[This review was collected as part of a promotion.] I love everything about this phone camera sound an pic
Value
5
Written by a customer while visiting Samsung US