Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Average customer rating
4.6
(2,114 Reviews)
Rating breakdown 2,114 reviews
5 Stars
1,470
4 Stars
451
3 Stars
120
2 Stars
38
1 Star
35
79%of customers recommend this product.
(
61 out of
77)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Customer Rating
3
Memory speed slow
on July 28, 2025
Posted by: Rabbit311
[This review was collected as part of a promotion.] Operating system crash alot during use, battery could be better
Value
3
Response from Samsung USBy R&R, July 31, 2025
How is it going Rabbit311,
Thank you so much for sharing your experience with the A36 5G! This model is packed with powerful tools and smart customization options. Sometimes, just a few simple tweaks can really make a difference. If your device is crashing often, it might be helpful to give it a quick boost. The Quick Optimization feature can enhance your phone’s performance by identifying battery-draining apps, clearing unnecessary files, scanning for malware, and closing background apps, all in just a few steps. It’s quick and easy to do: go to Settings, swipe to and tap Device Care, then tap Optimize Now and Done. Want to learn more about keeping your device in top shape? Check out the helpful article linked below. Your phone’s 5000 mAh battery is built to keep up with your busy day, offering about 13 hours of screen-on time based on real-world testing. For more tips on extending your battery life, explore the online resource linked below. We truly value your feedback and are delighted to hear from you. Powered by innovation, fueled by your support. Thanks so much for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for sharing your experience with the A36 5G! This model is packed with powerful tools and smart customization options. Sometimes, just a few simple tweaks can really make a difference. If your device is crashing often, it might be helpful to give it a quick boost. The Quick Optimization feature can enhance your phone’s performance by identifying battery-draining apps, clearing unnecessary files, scanning for malware, and closing background apps, all in just a few steps. It’s quick and easy to do: go to Settings, swipe to and tap Device Care, then tap Optimize Now and Done. Want to learn more about keeping your device in top shape? Check out the helpful article linked below. Your phone’s 5000 mAh battery is built to keep up with your busy day, offering about 13 hours of screen-on time based on real-world testing. For more tips on extending your battery life, explore the online resource linked below. We truly value your feedback and are delighted to hear from you. Powered by innovation, fueled by your support. Thanks so much for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
New phone for me
on July 28, 2025
Posted by: Ghostrider
[This review was collected as part of a promotion.] Love the new phone especially the galaxy AI. It is amazing and a great help 7th
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
A downgrade from my old phone
on July 28, 2025
Posted by: Dragonwych
[This review was collected as part of a promotion.] Layout is not very intuitive, but I'm slowly getting used to it. Swype for texting is very inaccurate and there seems to be no way to calibrate the keyboard. Some of the results are hilarious at least, if inexplicable. Oh, and capitalization is utterly random. Voice to text is likewise iffy; punctuation is whatever it feels like that day. Speakers are good enough. Takes nice photos, needs a gesture entry for camera and flashlight. Extended unlock works sometimes. I don't use Galaxy AI. A bit too big and heavy without a concurrent increase in functionality. If the phone hadn't been free, I wouldn't have it. After all the rave reviews of Galaxy phones I'd heard, I have been disappointed by this model.
Value
3
Response from Samsung USBy R&R, July 31, 2025
Ahoy Dragonwych,
Thank you so much for sharing your review of your Galaxy A36 5G! We're happy to be part of your tech journey, and we're excited to offer some helpful tips to enhance your experience. Remember, your keyboard is a key part of your mobile device, and the good news is that Galaxy phones let you personalize it to match your style. Whether you're sending cheerful messages, sharing emojis, switching languages, or using your voice to type, your Galaxy keyboard has you covered. To customize your keyboard settings, just go to Settings, search for Samsung Keyboard, and choose your preferred options. You can also tap the Settings icon right on the keyboard's toolbar for quick access. For more details on making your keyboard truly your own, check out the helpful online article linked below. Your feedback means a lot to us; it helps us understand how you interact with your device and inspires us to create even better tech. Thank you so much for choosing Samsung!
Adjust keyboard settings on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001592/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for sharing your review of your Galaxy A36 5G! We're happy to be part of your tech journey, and we're excited to offer some helpful tips to enhance your experience. Remember, your keyboard is a key part of your mobile device, and the good news is that Galaxy phones let you personalize it to match your style. Whether you're sending cheerful messages, sharing emojis, switching languages, or using your voice to type, your Galaxy keyboard has you covered. To customize your keyboard settings, just go to Settings, search for Samsung Keyboard, and choose your preferred options. You can also tap the Settings icon right on the keyboard's toolbar for quick access. For more details on making your keyboard truly your own, check out the helpful online article linked below. Your feedback means a lot to us; it helps us understand how you interact with your device and inspires us to create even better tech. Thank you so much for choosing Samsung!
Adjust keyboard settings on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001592/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Movies are my game
on July 28, 2025
Posted by: Hotmess73
[This review was collected as part of a promotion.] I love my Galaxy A36 5g. I mostly use it to stream my shows and it works beautifully. I also make phone calls and send texts. Ovviously. Sometimes i use AI to help me with research. I checked my emails and fb, but most of all I watch my shows and movies on netflix.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is a great value.
on July 28, 2025
Posted by: jdmsilvernblack
[This review was collected as part of a promotion.] Phone's at Great Value especially feel like a larger screen the new upgraded.Galaxy AI is fantastic
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Camera
on July 28, 2025
Posted by: Love4truth
[This review was collected as part of a promotion.] All in all it's a great phone with an amazing array of cameras the only drawback is it doesn't take an SD card or have any expandable memory that they don't want you to PAY FOR IN THE CLOUD. Otherwise great phone plenty of convenient features and apps including Bixby as well as use of Samsung AI to make your use faster and more efficient.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Has great features. Clear picture an sound
on July 28, 2025
Posted by: Luvsamsung
[This review was collected as part of a promotion.] I love the Galaxy AI
I use it for language translation from english to Spanish interpretation for school an family.
Also, when using my phone, I love how I now can record live phone conversations as needed.
Plus my son loves all the downloads using my phone for all streaming needs like, videos, or movies so hes not board.
I use it for language translation from english to Spanish interpretation for school an family.
Also, when using my phone, I love how I now can record live phone conversations as needed.
Plus my son loves all the downloads using my phone for all streaming needs like, videos, or movies so hes not board.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It can use a better camera. But overall nice.
on July 28, 2025
Posted by: MartyMart64
[This review was collected as part of a promotion.] I love this phone and Samsung, and am interested in Galaxi AI, and want to experience all of this new and wonderful tech. This is so cool, it's like I'm living my past, thinking about the future. I never get sick of paying new games and trying new apps. It's so nice to be free to explore everything my phone has to offer. Thanks for a beautiful future, samsung!
Value
4
Written by a customer while visiting Samsung US