Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Average customer rating
4.6
(2,114 Reviews)
Rating breakdown 2,114 reviews
5 Stars
1,470
4 Stars
451
3 Stars
120
2 Stars
38
1 Star
35
79%of customers recommend this product.
(
61 out of
77)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Customer Rating
2
Not what I expected
on August 24, 2026
Posted by: JustHere1
[This review was collected as part of a promotion.] I chose to purchase the Samsung A36 smart phone. I'm not too pleased with it, because it runs pretty slow. Before this phone I had an S10e and that phone was old, but was a lot faster working than this one. The finger print even takes a while to work. I have tried the diagnostic with the fingerprint function as well, and it said that it was working fine but doesn't seem to be. I have to hold my finger on it for probably close to 10 seconds. It sometimes doesn't even recognize my fingerprint even after that.
And the phone doesn't seem to handle doing multiple things at a time, or back to back very well. It's slow or messes up. It takes it a while to even load up text messaging. I use my phone for mainly daily things, probably the hardest thing I put my phone through is using it to do uber delivering. So it's not like I'm trying to do severely hard things on this phone. I don't think I would purchase one of the A series again. I'm really not enjoying this phone. But I'm stuck with it for now.
And the phone doesn't seem to handle doing multiple things at a time, or back to back very well. It's slow or messes up. It takes it a while to even load up text messaging. I use my phone for mainly daily things, probably the hardest thing I put my phone through is using it to do uber delivering. So it's not like I'm trying to do severely hard things on this phone. I don't think I would purchase one of the A series again. I'm really not enjoying this phone. But I'm stuck with it for now.
Value
2
Response from Samsung USBy R&R, August 26, 2026
Hello JustHere1,
Thank you for choosing the Galaxy A36 5G. Its vibrant display, versatile camera system, and 5G connectivity are designed to enhance your everyday activities. We appreciate your detailed feedback regarding the slow performance, multitasking issues, messaging challenges, and fingerprint recognition problems. Your experience provides valuable insights as Samsung continues to improve the Galaxy experience.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for choosing the Galaxy A36 5G. Its vibrant display, versatile camera system, and 5G connectivity are designed to enhance your everyday activities. We appreciate your detailed feedback regarding the slow performance, multitasking issues, messaging challenges, and fingerprint recognition problems. Your experience provides valuable insights as Samsung continues to improve the Galaxy experience.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Has great features
on August 24, 2026
Posted by: Redneckrebel8908
[This review was collected as part of a promotion.] I chose this phone bcz of the features camera etc... havent had no issues with streaming games movies or any apps etc..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on August 22, 2026
Posted by: Leb4223
[This review was collected as part of a promotion.] This has been the best phone I have ever had.it has the storage to play games,study for school,and everything else i would need on life.i chose this phone because I thought people were over hyping it but I realize they were right.even it has a cheap price everything else seems top tier this is the best and cheapest phone I have held and owned
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung products are the best
on August 20, 2026
Posted by: Jazzy93
[This review was collected as part of a promotion.] I chose Samsung because Samsung is fast easy and the best way to stay up to date with all your appointments and busy schedule as well as keeping track of your health
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Samsung A36
on August 20, 2026
Posted by: Jazzy93
[This review was collected as part of a promotion.] I love my phone and all of it Samsung features I love how I can keep track of my health have my wallet handy with my virtual cards anytime I need it for quick access and also how they routinely update their Samsung app
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great A series phone
on August 18, 2026
Posted by: MikeD83
[This review was collected as part of a promotion.] I chose to tell you about the Galaxy A36 that I purchased. It has been the best A series phone that I have owned as of yet. The battery life is great and the ip67 water proof rating is a great added bonus. If you are looking for a good affordable galaxy then try out the A36. You will not be disappointed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on August 18, 2026
Posted by: Willy70
[This review was collected as part of a promotion.] I am happy I chose this phone. It has great response time when going between apps and the sound is terrific. The battery life is excellent as is the storage.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for the price
on August 18, 2026
Posted by: Skippy
[This review was collected as part of a promotion.] It does everything i need it to be fast reliable and can run games with out any lag
Value
5
Written by a customer while visiting Samsung US