Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Average customer rating
4.6
(2,114 Reviews)
Rating breakdown 2,114 reviews
5 Stars
1,470
4 Stars
451
3 Stars
120
2 Stars
38
1 Star
35
79%of customers recommend this product.
(
61 out of
77)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Customer Rating
5
This product is my favorite so far!
on November 15, 2025
Posted by: Lovemymobile
[This review was collected as part of a promotion.] The Galaxy A1 is awesome!I love how easily it switches across apps it's perfect for a busy guy like me
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Easy to use. No fancy features
on November 14, 2025
Posted by: Lala4ever
[This review was collected as part of a promotion.] It is a simple phone for those who just need a phone
Not hard to figure out.
Not hard to figure out.
Value
3
Response from Samsung USBy R&R, November 17, 2025
Hey there Lala4ever
Thank you for your feedback on the Galaxy A36 5G. This device was designed to offer simplicity and efficiency for users who appreciate easy operation, smooth navigation, and dependable 5G connectivity. We're glad to hear you found it easy to use; that aligns with the goals of the Galaxy A series. For users looking to explore more features, smart functionalities and One UI customization options provide additional personalization and utility as they become more experienced. We appreciate you being a part of the Samsung community.
-Ty
Samsung Support
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Thank you for your feedback on the Galaxy A36 5G. This device was designed to offer simplicity and efficiency for users who appreciate easy operation, smooth navigation, and dependable 5G connectivity. We're glad to hear you found it easy to use; that aligns with the goals of the Galaxy A series. For users looking to explore more features, smart functionalities and One UI customization options provide additional personalization and utility as they become more experienced. We appreciate you being a part of the Samsung community.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Jchauhan
from Chicago, IL
Verified Purchase:Yes
For me it is a best budget form.Never disappoint with AI features. They loaded all techs you getvin flagship versions. It's really worth money. Thank you
I would recommend this to a friend!
Response from Samsung USBy R&R, November 14, 2025
Howdy Jchauhan,
Your review really captures what makes the Galaxy A36 5G such a great choice. I love how you described getting flagship features in a phone that's built for everyday life; it's exactly what this line is all about. The A36 5G feels reliable without overcomplicating things, and it’s awesome to hear it fits your daily needs so well. When a device checks all the boxes you’re after, that’s when the Galaxy A36 5G really stands out. Thanks for sharing your experience with us. We’re glad you chose Samsung.
-Ty
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Your review really captures what makes the Galaxy A36 5G such a great choice. I love how you described getting flagship features in a phone that's built for everyday life; it's exactly what this line is all about. The A36 5G feels reliable without overcomplicating things, and it’s awesome to hear it fits your daily needs so well. When a device checks all the boxes you’re after, that’s when the Galaxy A36 5G really stands out. Thanks for sharing your experience with us. We’re glad you chose Samsung.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Not a reliable device.
on November 13, 2025
Posted by: Annoyed
[This review was collected as part of a promotion.] Phone loses internet over wifi whenever i stop using. Have to turn wifi off and on every time. No other device in my household has this issue, except the other samsung one (galaxy tab). Also touchscreen can become unresponsive if you take too many screenshots or photos and you have to restart device. Memory managment is also poor, apps in the background are killed often. There is some galaxy ai too.
Value
2
Response from Samsung USBy R&R, November 14, 2025
Hey Annoyed,
Thank you for sharing your honest experience with the Galaxy A36 5G. Designed to support daily needs with a simple interface, reliable connectivity, and smart features, your feedback on how it performs under heavier use is valuable. You mentioned concerns like Wi-Fi reconnecting after being idle, the touchscreen lagging during heavy multitasking, and background apps closing more often than you’d like. This may suggest it’s time for a software update. To check for updates: swipe down with two fingers from the top right corner of the screen, then tap the Settings icon. Navigate to and select Software update or System updates—this may differ between models. Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it should start downloading automatically, but on some devices you might need to tap Download now. Once downloaded, follow the on-screen steps to install. You can learn more about updating your device through the link below. Our knowledgeable Samsung Support Team is ready to assist—feel free to contact us. We appreciate your taking the time to share your experience. Thank you for being part of the Samsung community.
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your honest experience with the Galaxy A36 5G. Designed to support daily needs with a simple interface, reliable connectivity, and smart features, your feedback on how it performs under heavier use is valuable. You mentioned concerns like Wi-Fi reconnecting after being idle, the touchscreen lagging during heavy multitasking, and background apps closing more often than you’d like. This may suggest it’s time for a software update. To check for updates: swipe down with two fingers from the top right corner of the screen, then tap the Settings icon. Navigate to and select Software update or System updates—this may differ between models. Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it should start downloading automatically, but on some devices you might need to tap Download now. Once downloaded, follow the on-screen steps to install. You can learn more about updating your device through the link below. Our knowledgeable Samsung Support Team is ready to assist—feel free to contact us. We appreciate your taking the time to share your experience. Thank you for being part of the Samsung community.
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Has great features
on November 12, 2025
Posted by: Funnygal
[This review was collected as part of a promotion.] I dont use the ai at all I use my phone for games music videos movies and email
Value
5
Response from Samsung USBy R&R, November 13, 2025
Hi there Funnygal,
Thank you for sharing what you love most about the Galaxy A36 5G. It’s great to hear how much value it provides you, whether for gaming, music, videos, or staying connected. The Galaxy A36 5G is designed for this purpose — offering reliable performance with bright visuals, clear sound, and everyday dependability. Knowing that it supports all your needs without relying heavily on AI features shows how versatile the phone is for different users. We appreciate you being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing what you love most about the Galaxy A36 5G. It’s great to hear how much value it provides you, whether for gaming, music, videos, or staying connected. The Galaxy A36 5G is designed for this purpose — offering reliable performance with bright visuals, clear sound, and everyday dependability. Knowing that it supports all your needs without relying heavily on AI features shows how versatile the phone is for different users. We appreciate you being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Very fast, great features
on November 12, 2025
Posted by: Starr68
[This review was collected as part of a promotion.] Just upgraded from the A15 and I'm already impressed with the ease and speed
Value
5
Response from Samsung USBy R&R, November 14, 2025
Ahoy Starr68,
Thank you for sharing your upgrade experience. We’re happy to hear that the Galaxy A36 5G is providing the speed, ease, and smooth performance you expected. With improved smart features and refreshed hardware, these devices are designed to make everyday tasks more effortless, especially when upgrading from earlier A-Series models. We’re glad you’re enjoying the improvements. Thank you for choosing Samsung as your go-to brand.
-Ty
Samsung Support
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Thank you for sharing your upgrade experience. We’re happy to hear that the Galaxy A36 5G is providing the speed, ease, and smooth performance you expected. With improved smart features and refreshed hardware, these devices are designed to make everyday tasks more effortless, especially when upgrading from earlier A-Series models. We’re glad you’re enjoying the improvements. Thank you for choosing Samsung as your go-to brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung Galaxy A36
on November 12, 2025
Posted by: Brothaben713
[This review was collected as part of a promotion.] I love my Galaxy A36. I use the AI all the time. It helps out whenever I'm trying to ask questions and figure something out on the internet. I don't know my data date tasks are
Easier now that I have bixby I don't know all in all this phone is great.There's a lot of storage.There's a great camera for the best camera.I've ever had on samsung compared to the other A phones
Easier now that I have bixby I don't know all in all this phone is great.There's a lot of storage.There's a great camera for the best camera.I've ever had on samsung compared to the other A phones
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I'm been very satisfied
on November 11, 2025
Posted by: Tb2112
[This review was collected as part of a promotion.] I'm very satisfied with all of my Galaxy phones I've purchased. Reliably and ease of use are appreciated 👏
Value
5
Written by a customer while visiting Samsung US