Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Average customer rating
4.6
(2,114 Reviews)
Rating breakdown 2,114 reviews
5 Stars
1,470
4 Stars
451
3 Stars
120
2 Stars
38
1 Star
35
79%of customers recommend this product.
(
61 out of
77)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Customer Rating
5
Super phone
on December 5, 2025
Posted by: Mowman67
[This review was collected as part of a promotion.] Since I had this phone I have had no issues with the telephone samsung.Personality, perfectly good product.It has been a blessing to me
Value
5
Response from Samsung USBy R&R, February 5, 2026
Hello Mowman67,
Thank you for sharing your valuable feedback. The Galaxy A36 5G is designed to deliver reliable performance, thoughtful features, and a smooth user experience. Many users see dependable technology as essential for daily life and personal development. Your experience illustrates how well-crafted devices can meet practical needs and boost confidence. We appreciate your choice to be a Samsung customer.
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your valuable feedback. The Galaxy A36 5G is designed to deliver reliable performance, thoughtful features, and a smooth user experience. Many users see dependable technology as essential for daily life and personal development. Your experience illustrates how well-crafted devices can meet practical needs and boost confidence. We appreciate your choice to be a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Features are out of this world
on December 4, 2025
Posted by: Quinton
[This review was collected as part of a promotion.] Ai is very helpful in more ways than one samsung a36 is phenomenal
Value
5
Response from Samsung USBy R&R, February 5, 2026
Hey Quinton,
Thank you for sharing this uplifting feedback. The Galaxy A36 5G is designed to combine powerful performance with intelligent features that simplify everyday life. Your experience reflects how thoughtful design and smart tech come together to elevate daily interactions. Thanks for being a Samsung customer.
-Ty
Samsung Support
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Thank you for sharing this uplifting feedback. The Galaxy A36 5G is designed to combine powerful performance with intelligent features that simplify everyday life. Your experience reflects how thoughtful design and smart tech come together to elevate daily interactions. Thanks for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
I really love and enjoy using my Samsung A35 G5
on December 4, 2025
Posted by: Sam777
[This review was collected as part of a promotion.] I use this smart phone all day long. I love using the Google AI and getting good intelligent detailed replies and also Bing Copilot AI. I enjoy watching videos on YouTube and listening to any song I want to on YouTube. I enjoy sharing content with family and friends by text messages and also on Facebook and messenger app. I enjoy reading and researching deep scientific informstion on many subjects including health and nutrition and biochemistry and biology and pharmaceuticals etc. and computers and electronics. I always work to improve the Google and Smartphone experience by providing feedback to Google and Samsung and Microsoft by correcting content or AI replies and pointing out any problems I experience on the device and feature requests and suggestions. For instance about 3 or 4 years ago I sent feedback message through the Google Maps App that Google Now App and the maps app did not know how to tell me where two streets crossed together in an intersection or corners where a road runs into another by saying something like "Where is the corner of Main St. and Lake Ave.in New Carlisle Ohio" or "Where is the intersection of Main St. and Lake Ave. Zinc New Carlisle Ohio" or "Where is the cross roads of Main Street in New Carlisle Ohio" or "Where does Spinning Rd. run into Lake Ave.in New Carlisle Ohio" or "Where does Slinning Rd. butt into Lake Ave. in New Carlisle Ohio". It took Google only six months to add this feature and give you the information requested.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The connection and features are fabulous
on December 2, 2025
Posted by: Tinkerbellfirecat
[This review was collected as part of a promotion.] I always stick with a cellphone until it 100% needs to be replaced. I am very satisfied with the new phone so flipping happy I needed a new one.
Value
5
Response from Samsung USBy R&R, December 3, 2025
Hello Tinkerbellfirecat,
We are excited that your A36 5G is a perfect fit. With a bright display, smooth performance, and helpful smart features, it's designed to make life easier. Thank you for sharing your upgrade success. We appreciate you keeping us updated and thank you for choosing Samsung.
-Ty
Samsung Support
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Samsung Community
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We are excited that your A36 5G is a perfect fit. With a bright display, smooth performance, and helpful smart features, it's designed to make life easier. Thank you for sharing your upgrade success. We appreciate you keeping us updated and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
I love my phone!
on November 30, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] My device is just like having a computer. I play games on it, lots of games! I use my calculator a bunch too. I've even downloaded an app to use on the washers and dryers we have in our apartment building. Whenever I have a question that I can't seem to find the answer to, I just ask my Galaxy AI. It has the answer to everything. I have just started using the AI because at 67, I am sort of set in my ways and don't like change. But, I'm learning. I truly can't seem to put my phone down. I think I'm as bad as my grandchildren.
Value
4
Response from Samsung USBy R&R, December 4, 2025
Howdy Marylugdbyhart,
Thank you for sharing the love of your Galaxy A36 5G with us. Your enthusiasm is infectious. It's wonderful to hear how games, everyday tools, and smart features like Gemini and Google Assistant enhance the A36 5G experience. That’s precisely how a modern phone should feel at any age. We value your kindness and your fantastic review. Thank you for making Samsung a part of your daily life.
Ty
Samsung Support
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Thank you for sharing the love of your Galaxy A36 5G with us. Your enthusiasm is infectious. It's wonderful to hear how games, everyday tools, and smart features like Gemini and Google Assistant enhance the A36 5G experience. That’s precisely how a modern phone should feel at any age. We value your kindness and your fantastic review. Thank you for making Samsung a part of your daily life.
Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Great overall. Like the galaxy apps
on November 30, 2025
Posted by: Chrisaden1
[This review was collected as part of a promotion.] It's an overall great phone. Apps load fast. It also seems to have better security than my Google phone.i like that I have access to the Samsung sphere of apps. This phone is great I think.
Value
4
Response from Samsung USBy R&R, December 2, 2025
Hi there Chrisaden1,
We value hearing about your experience with the Galaxy A36 5G. Its vibrant display, fast 5G connectivity, and Galaxy app ecosystem are designed to make daily tasks easy and secure. Keep enjoying the momentum. We hope you continue to explore and discover all the features of your device. If you're interested in more tips, tricks, or learning more about your device, please see the linked article below. Thank you for reaching out, and we appreciate you choosing Samsung.
How to set up your new Samsung Galaxy A36 5G
https://www.samsung.com/us/support/answer/ANS10004966/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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We value hearing about your experience with the Galaxy A36 5G. Its vibrant display, fast 5G connectivity, and Galaxy app ecosystem are designed to make daily tasks easy and secure. Keep enjoying the momentum. We hope you continue to explore and discover all the features of your device. If you're interested in more tips, tricks, or learning more about your device, please see the linked article below. Thank you for reaching out, and we appreciate you choosing Samsung.
How to set up your new Samsung Galaxy A36 5G
https://www.samsung.com/us/support/answer/ANS10004966/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Not that great Galaxy
on November 28, 2025
Posted by: Smokins
[This review was collected as part of a promotion.] I've had about 10 different types of Galaxy, I love Galaxy phones but this one is probably the worst one I have ever owned.. no SD card slot for extra storage, no simple to plug in audio Jax nope got to buy a special USB c aux Jax. The finger print reads my fingerprint when it decides to. After 15 uploads of my finger print.. other then those issues. I'd say it's great..
Value
3
Response from Samsung USBy R&R, December 1, 2025
Hi there Smokins,
Thank you for sharing what matters most to you about your Galaxy A36 5G. The device highlights speed, intelligent features, and a bright screen, all while staying ergonomic. Your comments on storage options, the audio jack, and fingerprint feel are useful for guiding future improvements. We have phased out the audio jack since the USB-C port now supports both audio and charging. Details on optimizing fingerprint reader performance, including troubleshooting tips, will be linked below. While we appreciate your thoughts on SD card storage, many users are now opting for Samsung Cloud as a more secure and dependable alternative. Your feedback is valuable to us. Thank you for being part of the Samsung community.
Troubleshoot fingerprint recognition issues on your Galaxy phone
https://www.samsung.com/us/support/troubleshoot/TSG10004512/
Sync data across all of your devices using Samsung Cloud
https://www.samsung.com/us/support/answer/ANS10002777/
Samsung Cloud
https://www.samsung.com/us/support/owners/app/samsung-cloud
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for sharing what matters most to you about your Galaxy A36 5G. The device highlights speed, intelligent features, and a bright screen, all while staying ergonomic. Your comments on storage options, the audio jack, and fingerprint feel are useful for guiding future improvements. We have phased out the audio jack since the USB-C port now supports both audio and charging. Details on optimizing fingerprint reader performance, including troubleshooting tips, will be linked below. While we appreciate your thoughts on SD card storage, many users are now opting for Samsung Cloud as a more secure and dependable alternative. Your feedback is valuable to us. Thank you for being part of the Samsung community.
Troubleshoot fingerprint recognition issues on your Galaxy phone
https://www.samsung.com/us/support/troubleshoot/TSG10004512/
Sync data across all of your devices using Samsung Cloud
https://www.samsung.com/us/support/answer/ANS10002777/
Samsung Cloud
https://www.samsung.com/us/support/owners/app/samsung-cloud
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
A Goldilocks Phone: Reliable and Versatile
on November 27, 2025
Posted by: HappyToBeHere
[This review was collected as part of a promotion.] I am a person who is not easily impressed and tends to be discerning in my buying habits, especially for large purchases. However, I've been loyal to Samsung products for quite some time because in the half a decade I've been using Galaxy phones, they tend to last a long time with not many serious issues. When my last phone finally went kaput, it was just natural to go with a Galaxy again and it has, again, been a pleasure to use.
The battery life is solid and reliable for a day's worth of work. In my experience, the phone has lasted a full 12 hours of continuous use on things like reading eBooks and playing games of Balatro until I needed to grab a charger. The Galaxy AI works well for casual use and the camera is a huge step up from the previous model. Along with that, it can maintain a strong signal even when there's outside interference or you have to venture out into the wilderness which has been a huge help when I go hiking.
Overall, it's a good phone for people who need something steady, reliable, and functional. I like it.
Value
4
Response from Samsung USBy R&R, December 5, 2025
Hey there HappyToBeHere,
Thank you for taking the time to reach out and share your feedback! Your review perfectly reflects what the Galaxy A36 5G was made for: reliable performance, smart features, and all-day battery life. The combination of improved smart functions and advanced battery management makes sure your phone adapts to both work and play. We’re excited that it continues to meet your needs with strength and versatility wherever you go. Thank you for your thoughtful feedback and for being part of the Samsung family.
Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for taking the time to reach out and share your feedback! Your review perfectly reflects what the Galaxy A36 5G was made for: reliable performance, smart features, and all-day battery life. The combination of improved smart functions and advanced battery management makes sure your phone adapts to both work and play. We’re excited that it continues to meet your needs with strength and versatility wherever you go. Thank you for your thoughtful feedback and for being part of the Samsung family.
Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US