Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Average customer rating
4.6
(2,114 Reviews)
Rating breakdown 2,114 reviews
5 Stars
1,470
4 Stars
451
3 Stars
120
2 Stars
38
1 Star
35
79%of customers recommend this product.
(
61 out of
77)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A36 5G 128GB (Unlocked) - Awesome Black
Customer Rating
3
Decent phone...
on March 15, 2026
Posted by: Sass369
[This review was collected as part of a promotion.] The wifi is really frustrating it either won't find the signal or won't stay connected for more than a few minutes... even after altering all the advanced settings and wifi labs... still will not give me reliable access to my wifi... I enjoy the galaxy AI features that came pre loaded so I didn't have to download countless AI assistants looking for useful and functional features or have to pay for useless additional extras that eat up my ram... in the future I would look forward to expandable ram feature by partitioning an sd card.. and more ram clearing features or reliable app killing...
Value
3
Response from Samsung USBy R&R, March 16, 2026
Hello Sass369,
Thank you for sharing your experience with the Galaxy A36 5G. This device is designed to enhance everyday connectivity, communication, and entertainment. It also introduces helpful features like Galaxy AI, which many users appreciate exploring right out of the box. These tools aim to simplify daily tasks while keeping everything accessible in one place, allowing users to discover new features that personalize their device's functionality. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A36 5G. This device is designed to enhance everyday connectivity, communication, and entertainment. It also introduces helpful features like Galaxy AI, which many users appreciate exploring right out of the box. These tools aim to simplify daily tasks while keeping everything accessible in one place, allowing users to discover new features that personalize their device's functionality. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This product had amizing features
on March 14, 2026
Posted by: Elpansas
[This review was collected as part of a promotion.] The AI should be improved such as the gaming experiance because it experiences over heating un most of the games but other than for causal the A 36 5G is perfect.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is a blessing!
on March 14, 2026
Posted by: emtman82
[This review was collected as part of a promotion.] I just got this phone a little over a week ago and I'm glad I got this phone. The features from AI to Bixby to Gemini are amazing. I was available for an upgrade and wasn't sure what phone to go with or what I wanted but after reading the features in my boost mobile app and after using it in this short time I know I chose the right phone!!!! This phone is a blessing and awesome at the same time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Overall decent phone
on March 14, 2026
Posted by: ZJellyBeanz
[This review was collected as part of a promotion.] I do like the Galaxy AI.
Something I found strange was there's no micro sd card for memory slot to expand memory.
Speed it pretty fast. Only had a few minor glitches. Mainly due to issues with the app I was using.
One issue I have is that I'm unable to link it to my Nissan.
Value
3
Response from Samsung USBy R&R, March 14, 2026
Hi ZJellyBeanz,
Thank you for sharing your thoughts. The Galaxy A36 5G devices are designed to provide accessible features and dependable everyday performance. Please note that this device no longer supports the use of an extended memory card. We recommend using Samsung Cloud as a backup for your data. More information about Samsung Cloud will be linked below.
Additionally, when connecting your device to your vehicle, there are several options available, such as Android Auto, which can be downloaded from the Play Store, or using Bluetooth. If you need more help with connecting your phone to your car, please contact our Samsung Support Team. We appreciate your feedback and thank you for being a valued Samsung customer.
Back up and restore data or files on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002780/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts. The Galaxy A36 5G devices are designed to provide accessible features and dependable everyday performance. Please note that this device no longer supports the use of an extended memory card. We recommend using Samsung Cloud as a backup for your data. More information about Samsung Cloud will be linked below.
Additionally, when connecting your device to your vehicle, there are several options available, such as Android Auto, which can be downloaded from the Play Store, or using Bluetooth. If you need more help with connecting your phone to your car, please contact our Samsung Support Team. We appreciate your feedback and thank you for being a valued Samsung customer.
Back up and restore data or files on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002780/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone but could use a few changes
on March 14, 2026
Posted by: thepcwiz101
[This review was collected as part of a promotion.] The device is great and better than my old phone from Motorola. I don't like how i can't edit my quick bar to remove more items when i swipe down twice on my notification bar. Anything below the volume and brightness bars i do not use but it will not let me remove them. Galaxy AI i have found to be pretty useful as well.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Text received ??
on March 14, 2026
Posted by: 62878nan
[This review was collected as part of a promotion.] I love my GalaxyA36 and the GalaxyAI. But my texts don't always get in my text messages.And I wish my phone did not require my password to open everything I sit down and go back to it!
Value
3
Response from Samsung USBy R&R, March 15, 2026
Hello there 62878nan,
Thank you for sharing your experience with the Galaxy A36 5G and for highlighting your appreciation for its Galaxy AI features. Staying connected through messaging is an important part of how many people use their phones each day, and Galaxy devices offer a wide range of settings that allow users to personalize notifications, messaging behavior, and security preferences.
If you notice that some of your texts are not sending or you are not receiving text messages, please check your network connection. If you find that you have no service in one location but receive all your messages and calls once you leave that area, it may be a concern with your service provider.
Additionally, if you want to limit the use of your password to certain times, you can adjust your privacy and security settings to require the password only when necessary.
Please reach out to our Samsung Support Team for further assistance. We appreciate you being a Samsung customer and part of the Galaxy community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A36 5G and for highlighting your appreciation for its Galaxy AI features. Staying connected through messaging is an important part of how many people use their phones each day, and Galaxy devices offer a wide range of settings that allow users to personalize notifications, messaging behavior, and security preferences.
If you notice that some of your texts are not sending or you are not receiving text messages, please check your network connection. If you find that you have no service in one location but receive all your messages and calls once you leave that area, it may be a concern with your service provider.
Additionally, if you want to limit the use of your password to certain times, you can adjust your privacy and security settings to require the password only when necessary.
Please reach out to our Samsung Support Team for further assistance. We appreciate you being a Samsung customer and part of the Galaxy community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Better quality phone
on March 14, 2026
Posted by: JBravo
[This review was collected as part of a promotion.] It's much better than my previous phones. All other phones only last 5 year's.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
does what i want it to when i want it
on March 14, 2026
Posted by: redeyedjedi
[This review was collected as part of a promotion.] always dependable hard to break and awesome battery life
Value
5
Written by a customer while visiting Samsung US