Customer reviews from epson.com
Epson - Refurbished Excellent - EcoTank ET-15000 Wireless All-In-One Supertank Inkjet Printer - White
Average customer rating
3.9
(108 Reviews)
Rating breakdown 108 reviews
5 Stars
68
4 Stars
8
3 Stars
7
2 Stars
5
1 Star
20
72%of customers recommend this product.
(
42 out of
58)
Customer Reviews for Epson - Refurbished Excellent - EcoTank ET-15000 Wireless All-In-One Supertank Inkjet Printer - White
Customer Rating
1
Not pleased
on May 22, 2023
Posted by: Msdee
from Brooklyn
I'm disappointed with this purchase. I read the reviews and thought it would be the prefect purchase.The printer covers all the print sizes I needed. All the reviews sound good. Intially wasn't using as often but I began using it a bit more and just before the one year warranty was up. I began having problems with phanthom printer jams. I continually get paper jam error messages but there's no jams at all. All the troubleshooting steps have been taken reboot/reset an additional warranty purchase but I still keep getting the error message. Really wish I had passed on this printer for the cost I should not have this type of aggravation or delays. I sadly ,would not recommend this printer.
Quality
2
Value
2
Response from epson.comBy Tony, Epson, May 25, 2023
Hi Msdee, we are sorry to hear you are having issues with your Epson printer. Your t EcoTank ET-15000 Printer includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7am – 4pm PT. Sincerely, Tony – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
1
Awful, need to power cycle every time you want to print.
on March 25, 2025
Posted by: JMaas
from Fall River, WI
Printer sucks. Disconnects from wifi as soon as it goes into sleep mode. Bought this because it looked like the best, and wanted to be able to send prints from wherever, whenever I want from my mobile phone, my laptop, or my wife's laptop, or son's desktop. Doesn't work that way. Gotta turn it off then back on before it'll reconnect to wifi and print remotely. Huge waste of money. Epson needs to figure out how to keep it connected to wifi at all times. If I'm away and need to print, I have to call whoever is at home and ask them to turn off the printer and turn it back on so it'll reconnect and I can print remotely.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Joseph, The Epson Team, April 1, 2025
Hi JMaas, we apologize about the disappointing experience you are having with your Epson printer's Wi-Fi connection. Your ET-15000 includes free technical support for the life of your product. Please call and let our Epson Support Team assist. Our support number is (562) 276-4382. Our support hours of operation are Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Joseph – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
4
Fix for jamming, getting hung up printing etc.
on July 20, 2021
Posted by: rapples
from Philadelphia, PA
I figured out that when printing out of Adobe Photoshop only the larger files get butchered.. so keep your source images to a reasonable dpi like 150 and the little brain in the Epson ET-15000 printer won't blow a load. I print a lot of transfers and found I should always reverse the images manually before sending them to the printer.. as in, don't use the flip horizontally selection in the printer driver.
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting epson.com
Customer Rating
1
epson et-15000
on July 5, 2023
Posted by: dont need one
from Kentuck
Do Not purchase this product, I received one as a gift and it has never printed a good quality page since I received it. Called support many times and last time told that there was nothing more that they would do. Streaks and printss very light, cleaned like was told to do and that using a lot of ink and still not a good print out.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Tony, Epson, July 21, 2023
Hi, we’re sorry to hear you’re having issues with your Epson EcoTank ET-15000. Your product includes a 1-year limited warranty and free lifetime tech support. The Epson Advanced Support Team would be happy to help get your printer set up and resolve any issues. Please call us at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. Sincerely, Tony – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
1
Skip go to the next one
on March 11, 2023
Posted by: Flipluni
from Caldwell idaho
I have had nothing but a lot of problems with this printer. The set up was horrible. My computer had a hard time connecting with it. Every day I have to clean the printer head which within one month now I just ordered two maintenance boxes. Unlike other people stating they had paper jam, I have not experienced that yet. I would say for as much ink that I have went through. I would pass, maybe try the 16600. Also, I have to go through tons of printer paper to align the horizontal and vertical lines on this printer. To say the least, I am by far not satisfied.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Sam, Epson, March 16, 2023
Hello Flipluni, we appreciate your feedback on the ET-15000 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-15000/s/SPT_C11CH96201. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please get in touch with our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Sincerely, Sam - The Epson Team
Written by a customer while visiting epson.com
Posted by: stphnwlkr
from Falling Waters, WV
Verified Purchase:Yes
I have owned a few printers over the years and this was by far the easiest setup and produces terrific results. It is a little pricey, but you get what you pay for.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Posted by: Carlos19
from GA
Verified Purchase:Yes
I have been using ecotanks since they launched it to the market, I was in college and let me tell you that the savings were amazing. Thanks to it, it was not one or two 50 pages report that I printed. Now I'm a professional and I still need to do a lot of printing, and so far it has been working as good as I remember. This one has a bigger print size and multiple functions that you can read in the description but the one I like the most is the wireless connection, is so easy to print from your phone, tablet or laptop being in another room or across the room. I just love it
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Posted by: RNPam
from Southern California
Verified Purchase:Yes
I needed large prints for my artwork. The prints are large enough AND very high quality. I love the fact I don’t have to worry about the ink supply. It was reasonably easy to set up. I’m very pleased with the purchase.
Quality
5
Value
5
Written by a customer while visiting epson.com