Customer reviews from jbl.com
JBL - Quantum 360X Wireless over-ear gaming headset with detachable boom mic - Black
Average customer rating
4.4
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
15
4 Stars
5
3 Stars
1
2 Stars
1
1 Star
1
95%of customers recommend this product.
(
20 out of
21)
Customer Reviews for JBL - Quantum 360X Wireless over-ear gaming headset with detachable boom mic - Black
Customer Rating
1
Do Not Buy
on April 9, 2026
Posted by: Rive
from Chicago, IL
I have never owned a headset I like less. They are flimsy, uncomfortable, no one shopping at this price tier wants 2 separate volume settings, everyone has been complaining about my quality downgrade from my 3 year old logitechs.
Response from jbl.comBy Customer Support, April 10, 2026
Thanks for your feedback. We appreciate your input, and we'll make sure to forward it to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
5
JBL Quantum Headphones 5 ⭐️⭐️ ⭐️ ⭐️ ⭐️
on December 1, 2025
Posted by: BruceBruce
from Memphis Tennessee
[This review was collected as part of a promotion.] JBL Quantum Headphones are another great product from JBL!! I use them at work on my computer and phone using the removable microphone. They aren’t super loud but loud enough to drown out your coworkers. They feel good and are comfortable for using for long lengths of time. I charge them up once a week.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
on November 27, 2025
Posted by: Cobblestone
from Nc
My dongle won’t connect to the headset after one year of use.
Response from jbl.comBy Customer Support, November 29, 2025
We're here to help with your JBL Quantum 360X Wireless. Please try the following:
• Ensure the USB wireless dongle is securely plugged in.
• Test different USB ports.
• Try the headset with another PC or console, if available.
• Re-pair the headset:
1. Power on the headset.
2. Press and hold the connect button on the dongle for 5+ seconds until the LED flashes white rapidly.
3. A successful connection is confirmed when both the headset and dongle LEDs turn solid white.
If you need more help, please contact our customer support.
• Ensure the USB wireless dongle is securely plugged in.
• Test different USB ports.
• Try the headset with another PC or console, if available.
• Re-pair the headset:
1. Power on the headset.
2. Press and hold the connect button on the dongle for 5+ seconds until the LED flashes white rapidly.
3. A successful connection is confirmed when both the headset and dongle LEDs turn solid white.
If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
3
JBL Quantum is a good everyday headset.
on November 6, 2025
Posted by: Gemz
from San Antonio, Texas
[This review was collected as part of a promotion.] Build Quality
Product is okay for everyday use. The microphone sound good and does the job for day to day operations in the office.
Product is okay for everyday use. The microphone sound good and does the job for day to day operations in the office.
Sound Quality
Not the best, but still for gaming and general home office calls works.
Not the best, but still for gaming and general home office calls works.
Comfortability
The product is okay for short 1-hour calls.
The product is okay for short 1-hour calls.
No, I would not recommend this to a friend.
Response from jbl.comBy Customer Support, November 7, 2025
Thanks for your feedback. We appreciate your input and we'll make sure to forward it to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
4
Solid headphones for casual gaming.
on October 30, 2025
Posted by: Josey395
from Millersville, PA
[This review was collected as part of a promotion.] The JBL Quantum 360X Wireless Headphones deliver good sound quality and pair easily via 2.4GHz wireless with Xbox consoles. My grandsons enjoy using them for gaming and haven’t had any complaints. The built-in flip-up boom mic is a nice touch for in-game chat. While they’re not exceptional, they get the job done and offer decent value for the price.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Quantum 360x
on October 21, 2025
Posted by: Cludolf
from Kennesaw, Ga
[This review was collected as part of a promotion.] Apart from the green headband cushion, these headphones are very unassuming. You only see the green when you take it off. I bought these because I wanted a pair of headphones I could use for gaming and then take to work without looking silly. This is exactly what I got. The microphone comes off and then it just looks like regular headphones. The mic quality is not great, but people will understand you fine. I wouldn't recommend it for making recordings, but for casual use and versatility, it's great.
I also love how fast you can switch from Bluetooth to the dongle. If you work from home, this is great for switching from relaxing on downtime back to work when it's time, or for whatever else. I would buy it again.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Feel amazing, sound great and lightweight
on October 20, 2025
Posted by: Ethan222_
from Wilmington, NC
[This review was collected as part of a promotion.] Honestly an amazing headset. Everything is clear and sounds amazing. They have a mesh ear cup and top so its not uncomfortable for long periods like some leather type are. Plenty of bass, treble is great. I like I can also use these for music with bluetooth on my phone. When using with a PC, XBOX or PS, I can use the 2.4G wifi usb adapter. These are also super light, feels like you're not even wearing them, mainly because they stay cool.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great quality, good speakers & comfort all in 1
on October 16, 2025
Posted by: RGT3
from Sharpsburg, GA
[This review was collected as part of a promotion.] Well made and comfortable enough to wear for hours. The speakers are clear and dynamic with enough bass to listen to music, but not boomy or muddy. The finish quality is very good. I especially like the headband adjustability. The ear cushions are good quality and do a great job of keeping our ambient noises. The wireless connection is solid and has decent range.
I would recommend this to a friend!
Written by a customer while visiting jbl.com