Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Crafted Black
Average customer rating
4.5 out of 5
4.5
(1,850 Reviews)
Open Ratings Snapshot
Rating breakdown 1,850 reviews
5 Stars
1,348
4 Stars
307
3 Stars
106
2 Stars
36
1 Star
53
92%of customers recommend this product. 
(
1,221 out of 1,328
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Crafted Black
Customer Rating
4 out of 5
4
Samsung . The best there is!
on March 9, 2025
Posted by: Yodiggitty
from Springfield. Illinois
I bought a used z fold 3 and it was blacklisted. This time want one straight from manufacturer. I have never even considered a I phone , ever . Samsung all the way.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
My review
on April 4, 2025
Posted by: ABDUL
from New York
Expertise:Intermediate
Verified Purchase:Yes
The phone is nice so many things is good about this but 2 things I don't like 1- it's th Battery not good big phone small Battery
2- this phone is just have it and it's com with Android 14
That's all
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Z fold 6 is buggy and slow. Look elsewhere.
on April 21, 2025
Posted by: Gregory
from Florida
Expertise:Expert
The z fold 6 is a downgrade from the z fold 5. The z fold 6 is slow, buggy and just unreliable.
Updates make this phone worse, not better. I could not be more disappointed in a flagship phone.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 21, 2025
Thanks for sharing your honest feedback regarding the Galaxy Z Fold6, Gregory. We understand that it can be frustrating if your phone is performing unusual. To enhance its performance, the Device Care feature can help by identifying apps that consume excessive battery, clearing unnecessary files, and closing background apps. Keeping the software updated to the latest version can also improve reliability and functionality. The Samsung Members app is another valuable resource for support, offering tools to optimize your experience. We hope these steps make a difference for you. Be sure to check out the link attached for specific instructions. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078985/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My favorite phone
on April 25, 2025
Posted by: Samia
from Alabama
Verified Purchase:Yes
I love this phone! I bought a Fold when they first came out in 2021, now it was time to replace it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 23, 2025
Thank you so much for sharing your experience with the Galaxy Z Fold6, Samia! It’s fantastic to see that you've been a loyal Z Fold user ever since they first came out. We truly appreciate you taking the time to share such thoughtful feedback with us. With the Galaxy Z Fold6, we’ve enhanced everything you loved about the original, including incorporating Galaxy AI to make your experience even more seamless and intuitive. We can’t wait for you to dive in and discover all the amazing features the new Fold has to offer! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
I love it.
on May 4, 2025
Posted by: IvyN
from New York
Expertise:Beginner
Verified Purchase:Yes
It's my first Galaxy phone. I'm really like it. I recommend to buy it.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 5, 2025
We appreciate you taking the time to share your review of the Galaxy Z Fold6, Ivy! We're happy to know that you're enjoying it. The impressive 7.6-inch main display is perfect for multitasking, and Flex Mode allows for hands-free photos and video calls. With the powerful Snapdragon 8 Gen 3 processor, you’ll experience top-notch performance. We truly appreciate your recommendation and hope you continue to explore everything the Galaxy ecosystem has to offer! If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good phone
on July 16, 2025
Posted by: smiand14
from stockbridge mi
Expertise:Intermediate
Verified Purchase:Yes
Really nice phone so far my old z4 was starting to have hinge wear which I hope does not happen with this one. would be 5 stars but for the price of the phone I wish they had the micro SD expandable storage.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 17, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, Smiand14! We’re glad to see that you’re enjoying your experience. We appreciate your suggestion about expandable storage. While the Galaxy Z Fold6 doesn't support micro SD cards, we recommend checking out Samsung Cloud for additional memory options. It’s a great way to securely store your files and photos. If you have any questions or need assistance with your Galaxy Z Fold6, please feel free to reach out to us at Samsung Support. Your feedback is invaluable, and we’re always here to help! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
PANTALLA DAÑADA
on July 24, 2024
Posted by: GITANO
from PARAMOUNT CALIFORNIA USA
TENGO UN GALAXY NOTE 9 ESTA DAÑADO DE LA PANTALLA DONDE PUDIERA ARREGLARLO
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Is great features are
on July 24, 2024
Posted by: Cookie boy
I am still waiting.. But overall it is a great Samsung new phone to the flip phone and the cat features is just so great and awesome.I like the battery pack especially.It has good battery life and shelf life.I say em
Written by a customer while visiting Samsung US
Showing 145-152 of 1850 results 
<< 1 ... 17 18 19 20 21 ... 232 >>