Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Crafted Black
Average customer rating
4.5
(1,850 Reviews)
Rating breakdown 1,850 reviews
5 Stars
1,348
4 Stars
307
3 Stars
106
2 Stars
36
1 Star
53
92%of customers recommend this product.
(
1,221 out of
1,328)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Crafted Black
Customer Rating
2
UI7 is trash
on May 4, 2025
Posted by: Sean
Expertise:Expert
Great phone until UI7 Update. I can't express how much I hate this "update" and Samsung for pushing it.... Previous UI was good, and a reason why I bought the phone.
Now apps are doing weird things, battery life decreased (never used routines), phone is hotter than ever, widgets don't fill their limited space, sounds are not crisp, there's limited customization, and pretty much everything that is outside of an app seems like trash- unfinished and not thought out.
Features
1
Performance
2
Design
5
Value
3
Response from Samsung USBy R&R Team, May 5, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold6 and the recent UI7 update, Sean. We hate to see that the update didn't meet your expectations. One UI 7 introduces exciting new AI features and improved navigation that can enhance your overall experience. The updated Notification and Quick settings panels are designed to streamline your interactions, making it easier to access what you need. If you haven't yet explored the new connected device capabilities and AI options, we encourage you to give them a try. You might discover some functionalities that you truly enjoy. We appreciate your feedback and it's important to us that you have the best possible experience with your device. If you would like help navigating the new features or customizing your settings, we are here to assist at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from New England
Expertise:Expert
Verified Purchase:Yes
The battery life is just awful. I've turned off or down everything I can and the most I can get is 26 hours. If I use it for any game or video, I will be lucky to get 12 hours. My old Note 20 can get 2 days or more. The front small screen is much to small. The camera is good, and the speed of the processor is amazing. Not sure if I will keep it.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
3
Value
1
Response from Samsung USBy R&R Team, May 16, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6! We understand how frustrating a shortened battery life can be, especially when you’re used to the impressive endurance of your Note 20. The unique design of the Z Fold6, including its stunning large screen, aims to deliver an immersive experience, but we know that finding the right balance with battery usage is key. If you're interested, there are several settings and optimizations available that could help enhance your battery performance. We encourage you to check out the link below for tips to get the most out of your Z Fold6. Your experience matters to us, and we appreciate your feedback! If you have any further concerns or questions, be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Customer Rating
5
Back up all parphashe Google
on July 13, 2024
Posted by: Papaboy
Find out more about me tell me the truth site classic online my device do not track
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Raje
from ct
Expertise:Expert
Verified Purchase:Yes
there were no major change from zfold 4 to zfold 6
Value
1
Response from Samsung USBy R&R Team, June 3, 2025
Thank you for your feedback on the Galaxy Z Fold6, Raje. The Fold6 is the thinnest model yet, making it more pocket-friendly while offering a large display. Its screen is 1.5 times brighter at 2600 nits for better visibility outdoors, and it provides up to 2 extra hours of video playback due to a more efficient processor. Durability has improved with better dust resistance and a stronger dual rail FlexHinge. The camera features the ProVisual Engine for enhanced image clarity, and Galaxy AI features like Circle to Search and Note Assist add convenience and productivity. Once again, thank you for sharing your thoughts, Raje! If you have any further concerns or questions, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Let there be light.... literally
on August 8, 2024
Posted by: Tish
I was so happy with my Galaxy Z Fold 6 until I opened the screen and now it has a bright light running through the fold and my left screen keeps tweaking and going in and out. I've only had the phone for 14 days. DO BETTER SAMSUNG ESPECIALLY FOR THE EXPENSIVE PRICE TAG YOUR CHARGING YOUR CUSTOMERS!
Written by a customer while visiting Samsung US
Customer Rating
5
Love a z fold
on August 12, 2024
Posted by: Pamela
from Texas
I had a z fold when they first came out and I loved it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Carl Jackson
from Suffolk VA
Expertise:Intermediate
Verified Purchase:Yes
Seems the same as any other phone. I can't tell anything special about it or anything different from a normal phone. The hinge is tight on it when opening the phone, almost like it will snap. I didn't get a pen or a charger with mine. For the price, you'd think you'd get something with it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 9, 2024
Howdy Carl,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold6. Your feedback is appreciated as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Here's how the Fold6 is different from its predecessor: at just 239 grams, the Fold6 is lighter and slimmer than the Fold5, making it more pocketable. An upgraded processor elevates the Fold6's performance across the board with CPU performance improved by 17%, GPU by 20% and NPU by 42% compared to Fold5. In regard to battery life, a single charge lasts longer on the Z Fold6 than the Z Fold5. Though the Fold6 features the same 4400mAh battery as what is offered with the Fold5, an advanced processor on the Fold6 allows for more efficient power usage, so you can listen up to 77 hours of music or watch up to 23 hours of video. Fantastic, right? Your Z Fold6 features the durable dual rail FlexHinge and carries a IP48 rating for water resistance. Its front and back glass are applied with the latest Corning Gorilla Glass Victus 2 material and metal frame with Armor Aluminum. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Fold6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. You can feel confident with every fold of your device! If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one-time discounted screen replacement with Galaxy Z Assurance. As noted in, "What's In The Box," the Z Fold6, a USB Type C Data Cable, and the SIM ejection pin are included. While S Pen is supported on the Main Screen, the Galaxy Z Fold6 does not come with an S Pen. You can purchase the S Pen Fold Edition or S Pen Case to enjoy smooth notetaking and perform Air Commands. The addition of the S Pen can enable productive usage of your Galaxy AI features. If you would like to share additional feedback with us regarding your purchase or if you would like any further assistance, feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/smartphones/galaxy-z-fold6/accessories/
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold6. Your feedback is appreciated as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Here's how the Fold6 is different from its predecessor: at just 239 grams, the Fold6 is lighter and slimmer than the Fold5, making it more pocketable. An upgraded processor elevates the Fold6's performance across the board with CPU performance improved by 17%, GPU by 20% and NPU by 42% compared to Fold5. In regard to battery life, a single charge lasts longer on the Z Fold6 than the Z Fold5. Though the Fold6 features the same 4400mAh battery as what is offered with the Fold5, an advanced processor on the Fold6 allows for more efficient power usage, so you can listen up to 77 hours of music or watch up to 23 hours of video. Fantastic, right? Your Z Fold6 features the durable dual rail FlexHinge and carries a IP48 rating for water resistance. Its front and back glass are applied with the latest Corning Gorilla Glass Victus 2 material and metal frame with Armor Aluminum. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Fold6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. You can feel confident with every fold of your device! If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one-time discounted screen replacement with Galaxy Z Assurance. As noted in, "What's In The Box," the Z Fold6, a USB Type C Data Cable, and the SIM ejection pin are included. While S Pen is supported on the Main Screen, the Galaxy Z Fold6 does not come with an S Pen. You can purchase the S Pen Fold Edition or S Pen Case to enjoy smooth notetaking and perform Air Commands. The addition of the S Pen can enable productive usage of your Galaxy AI features. If you would like to share additional feedback with us regarding your purchase or if you would like any further assistance, feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
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Written by a customer while visiting Samsung US
Customer Rating
5
QGreat deal
on August 26, 2024
Posted by: Maslin
Expertise:Expert
Galaxy phone fold6512gb unlock galaxy z
Product is excellent of 5 stars
Product is excellent of 5 stars
I would recommend this to a friend!
Written by a customer while visiting Samsung US