Customer reviews from jbl.com
JBL - Live Pro 2 True Wireless Noise Cancelling Earbuds - Blue
Average customer rating
3.6
(87 Reviews)
Rating breakdown 87 reviews
5 Stars
38
4 Stars
13
3 Stars
8
2 Stars
16
1 Star
12
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Live Pro 2 True Wireless Noise Cancelling Earbuds - Blue
Customer Rating
5
on May 6, 2025
Posted by: Grace19
from South Dakota
Bought them a while go, accidentally sent them through the washing machine, but they still work perfectly. Noise canceling is amazing. Love them.
Written by a customer while visiting jbl.com
Customer Rating
5
Withstanding the heat
on April 23, 2025
Posted by: Crispy Bunny
from Fairbanks AK
I bought this a few months ago, but on the 19th of April our house burned down, and in the rubble of the house. These headphones SURVIVED standing tall like a beacon of hope. With just a little polishing they will be okay.
Written by a customer while visiting jbl.com
Customer Rating
1
Right ear bud died just after Warranty Period
on February 23, 2025
Posted by: k8will
from Lower Hutt, New Zealand
These were great earbuds, until 4 days after the 1 year Warranty period ended the right earbud stopped working. Took it to a repair shop and they said it looked like the battery had died. Unfixable.
Pretty disappointing. Lots of money to pay for a unit that only lasted 12 months. Would not recommend
Pretty disappointing. Lots of money to pay for a unit that only lasted 12 months. Would not recommend
Response from jbl.comBy Customer Support, February 25, 2025
We appreciate your feedback. We understand the issue you experienced with the right earbud particularly given that it occurred just after the warranty period. We are always striving to improve our product reliability. We're committed to offering excellent customer support. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
2
False Expectations
on February 18, 2025
Posted by: COGuy
I bought this as an upgrade from the Tune Beam model and the battery life isn't there. The buds will last maybe 2.5 hours before I get the low battery warning. Plus, these aren't as comfortable as the Tunes. They look nice with the silver finish but kind of disappointing that these cost more than the Tune but don't perform as well.
Response from jbl.comBy Customer Support, February 20, 2025
We appreciate you taking the time to share your feedback. The JBL Live Pro 2, under ideal conditions (Bluetooth enabled, ANC off), is designed to offer up to 10 hours of music playback. We're concerned that you may be experiencing a battery-related issue. To address these issues, we can help you file a warranty claim for the battery. If you're within the return period, we encourage you to return the product to the point of sale and select a more suitable model, such as the JBL Live Free 2, which offers a different design for optimal comfort. Please reach out to us directly; we're committed to your satisfaction and ready to offer dedicated support.
Written by a customer while visiting jbl.com
Customer Rating
5
on January 27, 2025
Posted by: luisj48
Excellent product. I like and after search various.
Written by a customer while visiting jbl.com
Customer Rating
1
on October 31, 2024
Posted by: waiting213
bought these hear buds a few days ago and i can say that im disappointed. the left ear bud wont charge in its port rendering the unit as a whole, useless.
Response from jbl.comBy Customer Support, October 31, 2024
Thanks for your feedback. To establish a connection between the contact points of your JBL Live Pro 2 TWS, ensure the earbuds are properly seated in the case. If the issue remains, the pogo pins may be damaged. Please contact us for further assistance. Alternatively, you may file a warranty claim here https://support.jbl.com/us/en/customer-service/warranty-request.html?
Written by a customer while visiting jbl.com
Customer Rating
4
Easy to use, comfortable
on September 13, 2024
Posted by: reese222
I bought these about a month ago after really liking my first pair! My only complaint is that while they connect to my laptop, they are not recognized as a sound device. I keep having to "forget" the connection and reconnect in order to get them to work as an option for sound input or output. I have resolved to just use them with my phone, but it is a bummer as this worked well with my first pair. Otherwise, I think these are some of the best wireless headphones on the market!
Written by a customer while visiting jbl.com
Customer Rating
3
Troubleshooting needed
on August 3, 2024
Posted by: TerryM353
Had to download the JBL headphone app to make these headphones work properly. Took some trial and error to lift the left headphone in and out from the pocket to get the app to detect it. But now so far so good. Good sound cancellation effect. Works well but troubleshooting was required, didn’t work out of the box
Response from jbl.comBy Customer Support, August 5, 2024
Thanks for your feedback. Our JBL Live Pro 2 TWS includes a quick start guide to assist you in setting up and using your headphones. If you need assistance, please contact our customer support.
Written by a customer while visiting jbl.com