Customer reviews from jbl.com
JBL - Quantum 100M2 Over Ear Gaming Headphones - White
Average customer rating
3.9
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
16
4 Stars
9
3 Stars
4
2 Stars
3
1 Star
3
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Quantum 100M2 Over Ear Gaming Headphones - White
Customer Rating
5
Great deal
on July 10, 2026
Posted by: NikkiRae
from Phoenix AZ
Great product great price! Teenagers loved it! Buying another set for the others who want now.
Written by a customer while visiting jbl.com
Customer Rating
5
Superb!
on June 4, 2026
Posted by: therealksmoove
from DFW
I would highly recommend these. Best ones I have ever bought so far.
Written by a customer while visiting jbl.com
Customer Rating
5
on April 28, 2026
Posted by: Anonymous
It’s a nice product, but cleaning wise. Have to be careful because it’s fabric.
Written by a customer while visiting jbl.com
Customer Rating
1
Headset didn’t work with my computer
on April 24, 2026
Posted by: Photodude
This product didn’t work with my computer. It doesn’t have a usb connection, only a single audio cable. It’s supposed to be both mic and headphones, but my computer doesn’t recognize both, my computer only recognizes audio or only the mic, but not both at the same time. I tried all of the jacks on my computer but it didn’t fix the problem.
Response from jbl.comBy Customer Support, April 24, 2026
Thank you for bringing this to our attention. To help troubleshoot the issue, we recommend using a headset with a microphone‑and‑headphone splitter if your computer only has a single audio port or only recognizes one connector at a time. If problem still persists, please contact us directly at: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
2
Would not buy again
on April 2, 2026
Posted by: Steve0702
from Omaha NE
Decent at best, not great sound, not well built, cheap feeling when wearing
Response from jbl.comBy Customer Support, April 5, 2026
Thanks for sharing your feedback. We understand that the sound and build quality of our JBL Quantum 100M2 did not meet your expectations. We value your input, and we'll make sure to forward your feedback to the appropriate team. If you need further assistance, please feel free to contact us directly here: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
3
Ok but could improve
on March 29, 2026
Posted by: Jac11587
The headphones work at intended and the mic is ok. It's a nice feature to have a mute for the mic on the device as well as a volume adjustment. My only complaint is that ANY movement of your head results in the right side to creak and make obnoxious amounts of noise, regardless of how tight or loose you've adjusted it to, so that gets irritating. Do not chew gum either, that's worse.
Response from jbl.comBy Customer Support, March 29, 2026
Thank you for your feedback. We understand that you are experiencing an issue with your JBL Quantum 100M2. We would like to work with you directly to address your concern. Please contact us here: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
3
Great Sound Quality But Shortage In Wire
on March 22, 2026
Posted by: BreBabiiee
from York, SC
I Bought This Almost A Month Ago But It Must Be A Shortage In The Wire Or Something. When I play on the game, I can hear my teammates but if i talk they cant hear me. I have to unplug it out of my controller just to talk. I tried to contact someone but i didnt wanna refund because I actually like the sound quality. I wanted to see if i could get another pair but they didnt have that option because i would have sent these back for another pair.
Response from jbl.comBy Customer Support, March 23, 2026
Thank you for bringing this to our attention. To help troubleshoot the issue, we recommend trying the headset with another device that uses a 3.5mm jack to see if the problem persists. Also, please double‑check that the microphone button isn’t set to mute. If you have any questions, please contact us directly at: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
LOVE
on March 10, 2026
Posted by: Sumsi101
Absolutely love my new headphones! So stylish and soft on the head! Can't wait to buy the pink as well!
Written by a customer while visiting jbl.com