Customer reviews from jbl.com
JBL - Harman Live Pro2 TWS Adaptive Noise Cancelling Perfect Call - Silver
Average customer rating
3.6
(90 Reviews)
Rating breakdown 90 reviews
5 Stars
39
4 Stars
13
3 Stars
9
2 Stars
17
1 Star
12
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Harman Live Pro2 TWS Adaptive Noise Cancelling Perfect Call - Silver
Customer Rating
5
Great features
on July 16, 2025
Posted by: Matthew15
These are good earbuds. Overall, I am happy with them. I ordered them whilst on vacation and was able to listen to my music clearly on the flight. Noise cancelling is good.
Written by a customer while visiting jbl.com
Customer Rating
3
Horrible
on July 14, 2025
Posted by: NA NA
The ear buds are good for music, not good at all for phone calls despite what they tell you in the description. VERY DISAPPOINTED ESPECIALLY CONSIDERING THE PRICE
Response from jbl.comBy Customer Support, July 15, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. If needed, we'd also like to get more information so we can check your options. Please contact us at (800) 336-4525. We are available Monday to Friday from 9:00 am to 11:00 pm (ET) and Saturday to Sunday from 9:00 am to 5:00 pm (ET).
Written by a customer while visiting jbl.com
Customer Rating
3
Amazing product, control issues.
on May 25, 2025
Posted by: apstaple
from Windham, New Hampshire
It was great! Battery life is good, sound quality is amazing. The noise cancelling, ambient sound is great. Only reason it's not a five is because the controls aren't very good for customization.
I'm not able to control playback, ambient sound levels and volume at the same time like I can with other earbuds. Also, for some reason even though there is no connection issue, it randomly will stop playing the audio for like a half of a second every 3 minutes or so and then it will start playing again. Sort of interiors the vibe., and for the price I bought them for I feel like these shouldn't have to be problems.
I'm not able to control playback, ambient sound levels and volume at the same time like I can with other earbuds. Also, for some reason even though there is no connection issue, it randomly will stop playing the audio for like a half of a second every 3 minutes or so and then it will start playing again. Sort of interiors the vibe., and for the price I bought them for I feel like these shouldn't have to be problems.
Written by a customer while visiting jbl.com
Customer Rating
5
on May 6, 2025
Posted by: Grace19
from South Dakota
Bought them a while go, accidentally sent them through the washing machine, but they still work perfectly. Noise canceling is amazing. Love them.
Written by a customer while visiting jbl.com
Customer Rating
5
Withstanding the heat
on April 23, 2025
Posted by: Crispy Bunny
from Fairbanks AK
I bought this a few months ago, but on the 19th of April our house burned down, and in the rubble of the house. These headphones SURVIVED standing tall like a beacon of hope. With just a little polishing they will be okay.
Written by a customer while visiting jbl.com
Customer Rating
1
Right ear bud died just after Warranty Period
on February 23, 2025
Posted by: k8will
from Lower Hutt, New Zealand
These were great earbuds, until 4 days after the 1 year Warranty period ended the right earbud stopped working. Took it to a repair shop and they said it looked like the battery had died. Unfixable.
Pretty disappointing. Lots of money to pay for a unit that only lasted 12 months. Would not recommend
Pretty disappointing. Lots of money to pay for a unit that only lasted 12 months. Would not recommend
Response from jbl.comBy Customer Support, February 25, 2025
We appreciate your feedback. We understand the issue you experienced with the right earbud particularly given that it occurred just after the warranty period. We are always striving to improve our product reliability. We're committed to offering excellent customer support. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
2
False Expectations
on February 18, 2025
Posted by: COGuy
I bought this as an upgrade from the Tune Beam model and the battery life isn't there. The buds will last maybe 2.5 hours before I get the low battery warning. Plus, these aren't as comfortable as the Tunes. They look nice with the silver finish but kind of disappointing that these cost more than the Tune but don't perform as well.
Response from jbl.comBy Customer Support, February 20, 2025
We appreciate you taking the time to share your feedback. The JBL Live Pro 2, under ideal conditions (Bluetooth enabled, ANC off), is designed to offer up to 10 hours of music playback. We're concerned that you may be experiencing a battery-related issue. To address these issues, we can help you file a warranty claim for the battery. If you're within the return period, we encourage you to return the product to the point of sale and select a more suitable model, such as the JBL Live Free 2, which offers a different design for optimal comfort. Please reach out to us directly; we're committed to your satisfaction and ready to offer dedicated support.
Written by a customer while visiting jbl.com
Customer Rating
5
on January 27, 2025
Posted by: luisj48
Excellent product. I like and after search various.
Written by a customer while visiting jbl.com