Customer reviews from jbl.com
JBL - Harman Live Pro2 TWS Adaptive Noise Cancelling Perfect Call - Silver
Average customer rating
3.6
(90 Reviews)
Rating breakdown 90 reviews
5 Stars
39
4 Stars
13
3 Stars
9
2 Stars
17
1 Star
12
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Harman Live Pro2 TWS Adaptive Noise Cancelling Perfect Call - Silver
Customer Rating
1
Avoid
on December 20, 2025
Posted by: Dawsonhtide
from Franklin NC
Worked great for around 3 months then one earbud just died and will not turn back on
Response from jbl.comBy Customer Support, December 23, 2025
Thanks for your feedback. It's possible that the earbud is not charging, and charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, dust, etc. You may click on the link below for detailed online instructions on how to clean the contact points of the earbuds. If the issue remains, the pogo pins may be damaged. For further assistance, please contact us.
Cleaning instructions: https://bit.ly/3S4bOkQ
Cleaning instructions: https://bit.ly/3S4bOkQ
Written by a customer while visiting jbl.com
Customer Rating
2
Good until they weren't
on December 4, 2025
Posted by: sadaboutmigratingsound
from Madison, WI
I purchased these about 6 months ago as a college graduation present to myself and loved them. Until I didn't. Very recently, there has been what appears to be a software issue happening with the sound, as the sound has been migrating into the right earbud and leaving the left one extremely quiet. At first I thought it might be a cleaning issue, but that didn't help anything. Then I tried doing a hard reset of them and the sound went back to normal. Until I started listening to them again, and could literally hear the left earbud getting quieter after about 20 minutes of use until it was only my right earbud giving off any sound. I KNOW that the left one works and is not blocked with earwax or anything because they'll be working fine for a few minutes, and then the migration will start to happen. These are in perfect condition, have never gotten wet or dropped, and are relatively new. I am very disappointed in this purchase. I've gone back to using my Jabra earbuds, which have held up for 5 years.
Response from jbl.comBy Customer Support, December 4, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
The Best........
on November 8, 2025
Posted by: Cbeck811
from Utah
I am an ear bud fanatic. I have the top of the line, Sony, Bose, Skullcandy... These,,, are,,, my,,, favorite..... The sound quality is amazing. The ANC is amazing. If you truly want amazing earbuds... Seriously, just get these. Don't shop around and spend double the money. I will only buy these if I ever need to replace the. Oh and I have also straight up dropped these in water. No effect. Not the case.. The bud.
Written by a customer while visiting jbl.com
Customer Rating
2
Cannot hold a stable connection
on October 27, 2025
Posted by: Lame23
I've had these for almost a year. The sound quality is okay, they're nothing special. The battery life is fine, again nothing special. The bluetooth connection? Abysmal. They will randomly lapse in connection for 2 seconds at a time which is insanely annoying. I'd rather go back to wired headphones than continue using these. The earpieces are also not a good fit (no matter what size I use). They come loose on their own.
Written by a customer while visiting jbl.com
Customer Rating
2
Great phone qualities but very bad battery life
on October 23, 2025
Posted by: Benjaminj49
I have had these for about 6 months and the good is that they are great for phone conversations. The bad is that they are by far the worst I have had for connecting. It takes me 4 to 5 attempts every time. The battery life is also horrific for talking. I am lucky to get 2 hours on one charge. I can not recommend unfortunately. Will be going back to buds +
Response from jbl.comBy Customer Support, October 24, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact us through this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
1
Awful purchase
on September 8, 2025
Posted by: Allthenamesaretaken
from NY
They stopped working after about two months. They had this awful clicking static noise and now they just produce no sound at all!
Response from jbl.comBy Customer Support, September 8, 2025
Thanks for your feedback. Here are some troubleshooting steps that might help isolate the issue with your JBL Live Pro 2 TWS. First, o determine if the problem is in the device or the headphones, try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. Next is a reset, with both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair it again. If the issue remains, please contact us for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound
on August 30, 2025
Posted by: Jtheo
from Austintown Ohio
Great sound and easy connection. Stays snug in ear while on treadmill
Written by a customer while visiting jbl.com
Customer Rating
5
JBL Live Pro 2 TWS
on August 3, 2025
Posted by: Boza
This ear buds are awesome, has a feature that’s not mentioned in the description which is wireless charging, noise cancellation is phenomenal while mowing my lawn, So far battery life seems to be good.
Written by a customer while visiting jbl.com