Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip7 256GB (Unlocked) - Blue Shadow
Average customer rating
4.7
(3,127 Reviews)
Rating breakdown 3,127 reviews
5 Stars
2,392
4 Stars
539
3 Stars
115
2 Stars
33
1 Star
48
84%of customers recommend this product.
(
197 out of
235)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip7 256GB (Unlocked) - Blue Shadow
Customer Rating
4
I went in to the store for a different phone
on October 29, 2026
Posted by: LanaRainfell
[This review was collected as part of a promotion.] I went into the store for a different phone. I was convinced to choose the Galaxy Z flip 7 instead. When I got home at first I thought that I had made a mistake and that the Z flip couldn't do what I wanted a foldable phone to do. After some playing around and figuring out all of the different add-ons you can do to the Z flip I was pleasantly surprised to find that it does everything that I wanted and has better software than the Motorola Razor I went to originally get. I went from regretting my purchase to incredibly happy very quickly. I love that the Z flip can do camcorder mode when half folded and that there are workarounds to be able to open full apps on the cover screen. All in all so far I am happy with my purchase
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
My husband's favorite phone ever
on October 27, 2026
Posted by: Buffalo72
[This review was collected as part of a promotion.] This is his favorite smart phone he's ever had he love's everything about it most of all it's easy for him to handle and use he just turned 76 he recently had a double lung transplant some of his suppressant meds tend to make him a little shaky
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The flip phone.
on October 26, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] One of the most unique touch screen phones I'll ever have, the galaxy z flip 7 features a retro flip phone function. I loved it, however, a few key things; don't charge the phone while the screen is closed. I burnt a hole in my screen that way. Another thing I found that irked me but is at no fault to the device itself is I couldn't find a phone case built to protect the whole phone. Cheap ones left the "hinge" (for lack of a better word) exposed if i dropped it, expensive ones didn't protect my phone any better, considering it held in by magnets that weakened pretty quickly.
Value
4
Response from Samsung USBy R&R Team, October 28, 2026
Hi Maddestmoon, we appreciate you sharing your thoughts about your Samsung Galaxy Z Flip7 with us. We love hearing how happy you are with the retro feel of your device, with the addition of amazing features that create a range of uses. We have provided a link to the Samsung Support Team to help you with available protective accessories to give you the best peace of mind during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Very disappointed
on October 25, 2026
Posted by: fab3
I am extremely disappointed with my Samsung Galaxy Z Flip7. For a phone at this price, I expected reliable performance, good camera quality, and a touchscreen that responds consistently. My experience has fallen far below those expectations.
Many times, the screen becomes unresponsive. I tap repeatedly, but nothing happens—it feels as though the phone is frozen. This makes even simple tasks frustrating.
The camera has also been disappointing. Photos lack the quality I expected, and my videos look grainy.
My biggest frustration, however, is connectivity. Even when the phone shows full signal bars, there are times when it still does not work properly. Whatever the cause, a phone I cannot consistently rely on is a serious disappointment.
The flip design does not make up for these everyday problems. This is an expensive phone, and based on my experience, its performance does not justify the price. I regret this purchase and cannot recommend it.
Response from Samsung USBy R&R Team, October 26, 2026
Hello Fab3, thank you for sharing your experience of your Samsung Galaxy Z Flip7 with us. We know how frustrating it is when your device is not meeting your expectations or operating as intended. We have shared links to guides to help you troubleshoot the display responsiveness, camera, and connectivity of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
I choose to only stay with Samsung Galaxy products
on October 24, 2026
Posted by: ACap23
[This review was collected as part of a promotion.] I choose to use my flip 7 for everything I checked my calendar I had to do my sports bets I follow the news the time the weather all my apps I do my banking with my lifeline if I didn't have this phone I'd be lost remembers on my telephone number is my emails it's like a mini computer test to my hand and so many functions and it's fast and I like I can flip it open I can split the screen and two screens one on the top one on the bottom so I can browse into locations on one device I think having dual screens or dual monitors on your computer it's my alarm clock is my health apps got taste my health it tells me I want to move when the Palm I rest is my heart rate and tells me everything about my life my personality my mood my rest is like my best friend my life coach everything on one little device it flips that fold so content in my pocket the screen is made of some type of a polymer not glass so it never breaks a shatters or drop it a ton of times no damage whatsoever this is my third flip that I've had I've had the three the five another seven I will be upgrading to the new flip which comes out I'm going to skip but right now I paid 1200 cash for this phone 600 6 months ago I've been really happy with it Mom you know it's just I wish I get a little bit more of a trading value for it when I go to trade it in but I love this phone I chose this phone you know I chose to get this going three times and I fell in love with it when I keep replacing and getting the same phone that u
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my flip phone!
on October 24, 2026
Posted by: Risingtid3s888
[This review was collected as part of a promotion.] My ZFlip is one of my favorite tools! I have so much fun using the camera and being able to use my phone independent of a stand or tripod and take great content. The front camera preview is amazing too - I can see my work on screen and still be able to utilize that precision of the front-facing camera which is truly gamechanging for my image quality as a working stylist/designer!
Not to mention the nostalgic joy I get from being able to clap it "closed" like I did in high school!
I chose the z-flip for the fun and have kept it for the capabilities.
Not to mention the nostalgic joy I get from being able to clap it "closed" like I did in high school!
I chose the z-flip for the fun and have kept it for the capabilities.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I really like this phone.
on October 23, 2026
Posted by: Schoolcop
[This review was collected as part of a promotion.] I chose the Galaxy Zflip 7 as my current phone a little over a year ago. I've used Samsung phones for years with different carriers. I have had different brands but always come back to Samsung for the quality and the convenience of the One UI system.
I had an S24+ but needed something smaller without giving up too much screen size (my eyes aren't what they used to be). I'm a police officer and we rely on our phones every day for not just calls and texts, but also looking up people, addresses, businesses, looking at maps and so forth. I remember being an officer before I had a phone, and I can honestly say that I have no idea how we managed to get things done before cell phones.
On the personal side, I use my phone extensively to research, read books, and play games. The Zflip 7 has done these things well. I was worried about how the Exynos chip would perform compared to the Snapdragon in my S24+. I really can't say that I noticed any difference. It's held up just fine with no problems.
The only complaint would be the cameras. They're good, but I wish they had a bit more zoom to them. I realize of course that this is a design limitation. All in all, a very good product.
The only complaint would be the cameras. They're good, but I wish they had a bit more zoom to them. I realize of course that this is a design limitation. All in all, a very good product.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
I choose because
on October 22, 2026
Posted by: Happy60
[This review was collected as part of a promotion.] I choose the Samsung Z flip7 because it allowed me to carry a smaller size phone inwhich is impossible to find these days. Like the real. Wish I could ave different widg Dr ts on front cover. Should be able to add them to make your own with like weather, glucodata handler and look at messages or emails with out opening or swishing to get them. Like the feel of it.
Value
4
Written by a customer while visiting Samsung US